KK
karen K
Active since Mar 2009
11
Reviews
0
Industries
Reviews
11 reviews2 weeks ago
Inadequate claim processing
I submitted a claim on an unclaimed benefit on the 23th March 2026 and my entire experience was a delayed in response. On the 7th April I received an email from Samantha Styles it will be finalized within 6-8 weeks and when I followed up on Monday the 25th of May I received an email today from Lungelo Louw that there is no set time to finalized the claim. This is a meager amount to pay out and I don't understand why it has to take months to pay out. The response time of your consultants are poor and your payout time is ridiculous. I would never invest in a company like Alexforbes with delayed response time and payout
3 replies
1 month ago
Excellent service
Trust worthy and excellent communication service provider. I did not need to enquire much because all necessary information were sent.
1 reply
43 months ago
FNB Home Affairs Sucks!
My complaint is with the FNB Homeaffairs Sector. Proudly FNB advertise that their clients can apply for ID's and passport at a branch but what is not displayed that it's a nightmare to find a booking slot at FNB. Currently there's only 1 joburg office in Sandton that is operating while the Glenvista office is close. FNB was not much thoughtful by opening more offices for their clients. I've had so many frustrations with their booking systems slots over these past few years and theirs been no improvement. They should rather remove their adverti*****t of assisting clients with ID's and passport. I tried walking in by the Sandton Merchant office today and the que was very short but was outwardly refused. No humanity was displayed as I laid my case. The manager kept saying he needed to uphold procedures and if assisting me he will have to write a report. What bull this was... I went to the Nedbank office, not being a client, not having a booking and they assisted me. Nedbank displayed customer service and thoughtfulness. I know there's procedures in place but if there's a gap to assist a client why not...I'm opening a Nedbank account as customers comes first and treated with dignity.
1 reply
61 months ago
Deceiving and horrible services!
My fibre was connected on the 14th May 2021 which I have paid in advance on the 13 May. I was told that I will be billed on the 1st of June with a prorata amount. Since last night my line and my neighbours lines who signup after me had no internet. The after sales experience is terrible...We all reported the fault but no communication thus far and worse of all their whatApp consultants and their telephonic consultants contradict themselves concerning billing queries. I asked what prorata amount I had to pay for 1st of June and the WhatApp consultant said 0 and the consultant on the call thinks I mustpay full amount. According to both my line is still live even though I have no internet. I just joined Webafrica and their after sales is ridiculous. I also referred my neighbours via the link to signup and 3 have signup but according to their records no one has and therefore I have not received the credit for it. WebAfrica knows how to use and deceive people. We have a WhatsApp group in our street and community, After this horrible experience no one else will sign up with Webafrica, as we all are complaining about the poor services. Don't sigup with WebAfrica!!!
0 replies
65 months ago
Inattentive and indolent act of Debt Review
All my FNB credit products have been approved for Debt Review in 2019 whereby all relevant documents were submitted as the power of attorney to cancel all debit orders. All my debit orders have stopped since 2019 until the 25 January 2021 whereby one of my personal loans have debited my FNB cheque account with the default amount of R4544.74 and my debt review for this one product has been deactivated without any reason. I have called the Dept review department, which requested the power of attorney debit order cancellation form to reverse the debit order. My debt councillor and myself have sent the signed power of attorney debit order cancellation form several times and has questioned the deactivation but unfortunately, we have been ignored. I have been faithfully paying the full amount of expected debt, my history of payment can vouch of my payment record. I have complaint with FNB REF 2403523, but their response is non receipt of the debit order cancellation form, which is so frustrating that we have sent several times and should be on the system since 2019. On the 02.02.21, I phoned again Debt Review at 15:06pm and the consultant could not find our emails of the power of attorney and referred me to her team leader Mr Wonder Silinda. He responded on the 03.02.21 that an urgent refund will be actioned, and I can expect my funds 3-5 business day. Today is the 5th day and no funds in my bank account. My complaint to FNB Debt Review is their inconsiderate, lethargic and inability to solve a problem that has been caused internally effectively. I had to waste my airtime and my time trying to resolve this matter. I had to humiliate myself to borrow money and pawn my goods to have some food and transport money. Worst of all I am left without any funds to survive this month and must beg like a dog for the reversal of R4544.74. FNB Debt Review have exploited my patience and financial circumstances. How must I survive without my funds and why should I have to wait so long to be refunded????
2 replies
81 months ago
Unprofessional and horrendous service
Received notification parcel will be delivered today 8-5pm. At 3.30pm phoned courierit customer services to confirm if parcel is still being delivered today. Was put on hold by consultant who was unprofessional and careless about hold. Informed me afterwards that parcel will not be deliver today. What if I waited till 5 pm??? They don't have the decency notifying their customers of changes nor consider that the times 8am-5pm is too lengthy to wait for parcels that might not arrived as in my case. Why should customers call????
0 replies
96 months ago
Excellent Service!
My shopping experience with Spree has always been enjoyable . Their products are quality and they are trustworthy. I like their attentive communication which makes you feel as an important customer.Their service are excellent and delivery is speedy. Thank you for great service delivery and the Birthday voucher that have brighten up my life!
0 replies
99 months ago
Worst, delayed service
I bought two items online at Edgars on the 15 March 2018 and is still awaiting items. I have e-mailed my query on 26 March 2018 and was advise that they have escalated my query. I followed up telephonically and electronically on the 29 March 2018 but only response is that they have escalated the query. I'm frustrated as I have paid for items, that I have not received. Worst is the delay without a reason. I hope they can be transparent to their customers and consider their customers feelings. This is a careless attitude....
1 reply
123 months ago
Breach of aour agreement (REFUND)
Since January my debit order never went of on the 25th of every month as agreed. I have to continuously call and beg for them to debit my account , this has been going on FEB and March. I called on the 5 April to enquire why the d/o once again didnt go off. No one can explain , however a forced debit was made on my account on 6 April without my authorisation as the consultant on the 5th confirmed not to pay as this needs to be resolved by credit control.<br> <br> I was charged R115 unpaid fee by my bank and want this funds refunded and my credit profile also updated as our agreement is to pay on the 25th of every month which you just cant seem to get right this is a breach of our agreement. I want confirmation that my credit profile has been updated with the credit bureau's<br> <br> I was promised a call back from a manager , still waiting. REQ Ref 6520591 and REQ 6539577 please can someone call me between 13:00 and 13:30 0r 18:00
0 replies
131 months ago
Careless, worst and pathetic service
I cancelled the upgrade from the 28 August 2015 with Sumaya at 0861262241. She advised me that she can cancel item as soon she receives verification that phone has not been delivered which will take 8 days. I never received the phone and I have phoned her several times to cancel. I also received notification from courier delivery cancelled. I have visited the branches, phoned the MTN call centre and everybody has tried to cancel this upgrade but its only MTN Velocity that can cancel this upgrade. I'm at my wits end as Sumuya has promised me to cancel but never did. I am so frustrated as I need this upgrade to be cancelled for another handset upgrade which has limited stock. I hope I'm not charge for a stupid upgrade which I have never signed or received handset. PLEASE PLEASE PLEASE CANCEL UPGRADE I NEVER RECEIVED THE HANDSET(I DONT WANT THIS HANDSET) AND HAS PHONED SEVERAL TIMES.
1 reply
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
6 (54.54545454545455%)