Lekkeslaap.co.za
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Lekkeslaap.co.za earns strong loyalty for its agents, easy platform, and South African accommodation focus, with many repeat users praising swift WhatsApp updates and named consultants. However, a meaningful minority describe painful refund delays, double bookings, listings that misrepresent units, and weak recourse when properties fall short, with hosts also raising concerns about backend errors and dispute fairness.
TrustIndex
8.3
NPS Score
64
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Lekkeslaap.co.za earns strong loyalty for its agents, easy platform, and South African accommodation focus, with many repeat users praising swift WhatsApp updates and named consultants. However, a meaningful minority describe painful refund delays, double bookings, listings that misrepresent units, and weak recourse when properties fall short, with hosts also raising concerns about backend errors and dispute fairness.
Lekkeslaap.co.za's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customers repeatedly praise named agents like Kayla, Megan, Nazly, Johane, and Lisa-Maria for going above and beyond. Staff are described as friendly, professional, and responsive even after hours, with many reviewers calling Lekkeslaap their exclusive booking choice for years.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2018
Ek het 'n resensie gelaat op 'n plek en dit was beperk tot my verblyfervaring en die beskikbaarheid/gehalte van geriewe en diens: die beskrywing het volgens my nie ooreengestem met wat beskikbaar was nie, onder meer ten opsigte van ontbyt/diens op die perseel wat nie beskikbaar was nie maar ingesluit is in die prys, beskikbare drankies (soos aangedui op die oorsig blad), onderdakparkering wat nie beskikbaar was nie en swak waterdruk. In reaksie daarop, het die gasheer se antwoord veel verder gegaan as ’n reaksie op die akkommodasie-ervaring en publiseer ernstige, feitlike bewerings oor my karakter en gedrag. Hierdie bewerings is, na my wete, vals, ongestaaf en reputasieskadelik. Tot dusver kon die gasheer asook julle nog nie bewyse lewer van die ernstige aantuigings nie. Die bewerings gemaak deur die gasheer is eers gemaak meer as 2 weke na ek daar gebly het en my resensie verskyn het. As die bewerings waar was sou die gasheer onmiddelik na ek daar weg was julle ge****ak het en/of 'n saak by die polisie gaan maak het om dit aan te spreek. Volgens julle eie beleid (Bepoalings en Voorwaardes): "Die Maatskappy onderneem om, binne redelike perke, te verseker dat die inligting wat deur akkommodasie-instansies op hierdie webtuiste voorsien word korrek en op datum is." Nadat ek aangedui het dat die oorsig inligting verkeerd is asook die fotos, kies julle om dit te ignoreer en so te los vir die volgende gaste wat in dieselfde strikval gaan trap. Die inligting op die gasheer se blad is nogsteeds verkeerd en julle kies om dit nie reg te stel nie. Gaste gaan onnodig vir geriewe betaal wat nie beskikbaar is nie. Ek het julle die geleentheid gegee om hierdie aan te spreek en julle het versuim om dit te doen. Julle terugvoer is dat “die eienaar se terugvoering aangepas is” los nie die probleem op nie, omdat die kern-aantygings steeds gepubliseer word. Die gasheer het die geleentheid gehad om sy antwoord te wysig, wat nogsteeds feitlik verkeerd is, terwyl ek nie dieselfde geleentheid vergun word nie. Julle interne prosesse is gebrekkig en dit beskerm slegs die gasheer. Hoe kan julle toelaat dat iemand persoonlike aantygings maak wat reputasieskadelik is en nie die kern-aantygings aanspreek nie? Ek staan by my oorspronklike resensie oor die akkommodasie-ervaring en wil hê toekomstige gaste moet op akkurate, verifieerbare inligting kan staatmaak.
1 reviews | Active since Mar 2018
Ek het 'n resensie gelaat op 'n plek en dit was beperk tot my verblyfervaring en die beskikbaarheid/gehalte van geriewe en diens: die beskrywing het volgens my nie ooreengestem met wat beskikbaar was nie, onder meer ten opsigte van ontbyt/diens op die perseel wat nie beskikbaar was nie maar ingesluit is in die prys, beskikbare drankies (soos aangedui op die oorsig blad), onderdakparkering wat nie beskikbaar was nie en swak waterdruk. In reaksie daarop, het die gasheer se antwoord veel verder gegaan as ’n reaksie op die akkommodasie-ervaring en publiseer ernstige, feitlike bewerings oor my karakter en gedrag. Hierdie bewerings is, na my wete, vals, ongestaaf en reputasieskadelik. Tot dusver kon die gasheer asook julle nog nie bewyse lewer van die ernstige aantuigings nie. Die bewerings gemaak deur die gasheer is eers gemaak meer as 2 weke na ek daar gebly het en my resensie verskyn het. As die bewerings waar was sou die gasheer onmiddelik na ek daar weg was julle ge****ak het en/of 'n saak by die polisie gaan maak het om dit aan te spreek. Volgens julle eie beleid (Bepoalings en Voorwaardes): "Die Maatskappy onderneem om, binne redelike perke, te verseker dat die inligting wat deur akkommodasie-instansies op hierdie webtuiste voorsien word korrek en op datum is." Nadat ek aangedui het dat die oorsig inligting verkeerd is asook die fotos, kies julle om dit te ignoreer en so te los vir die volgende gaste wat in dieselfde strikval gaan trap. Die inligting op die gasheer se blad is nogsteeds verkeerd en julle kies om dit nie reg te stel nie. Gaste gaan onnodig vir geriewe betaal wat nie beskikbaar is nie. Ek het julle die geleentheid gegee om hierdie aan te spreek en julle het versuim om dit te doen. Julle terugvoer is dat “die eienaar se terugvoering aangepas is” los nie die probleem op nie, omdat die kern-aantygings steeds gepubliseer word. Die gasheer het die geleentheid gehad om sy antwoord te wysig, wat nogsteeds feitlik verkeerd is, terwyl ek nie dieselfde geleentheid vergun word nie. Julle interne prosesse is gebrekkig en dit beskerm slegs die gasheer. Hoe kan julle toelaat dat iemand persoonlike aantygings maak wat reputasieskadelik is en nie die kern-aantygings aanspreek nie? Ek staan by my oorspronklike resensie oor die akkommodasie-ervaring en wil hê toekomstige gaste moet op akkurate, verifieerbare inligting kan staatmaak.
1 reviews | Active since Feb 2017
I recently booked accommodation in Nelspruit making use of the Lekkeslaap app. I found a nicely discounted 1-bedroom unit in Die Steiltes. It was not clearly indicated in the ad that this accommodation was well inside a townhouse complex (not named in the address), and in fact part of a townhouse occupied by the owners. Our GPS took us to the street address where we came to a halt facing 3 gated townhouse complexes. Could the name of the complex perhaps be included in the physical address of the accommodation, or is there some rule against it? 2. The adverti*****t suggested a 1 bedroomed unit that could sleep 4 guests. This is to my mind a bit of a stretch. This room has been skilfully turned into a below-decks bachelor flat, with a bed plus sleeper couch, kitchenette and a small ablutions section (shower, toilet and basin) behind a shower curtain. We have read some of the guests’ comments, and are sceptical of the assertion that 4 adults could be comfortable in this space for more than an overnight stay. We are 2 single women who are friends and get along fine, but we will in future make very sure that our one-bedroom accommodation does indeed feature a separate bedroom with a door.
1 reviews | Active since Feb 2017
I recently booked accommodation in Nelspruit making use of the Lekkeslaap app. I found a nicely discounted 1-bedroom unit in Die Steiltes. It was not clearly indicated in the ad that this accommodation was well inside a townhouse complex (not named in the address), and in fact part of a townhouse occupied by the owners. Our GPS took us to the street address where we came to a halt facing 3 gated townhouse complexes. Could the name of the complex perhaps be included in the physical address of the accommodation, or is there some rule against it? 2. The adverti*****t suggested a 1 bedroomed unit that could sleep 4 guests. This is to my mind a bit of a stretch. This room has been skilfully turned into a below-decks bachelor flat, with a bed plus sleeper couch, kitchenette and a small ablutions section (shower, toilet and basin) behind a shower curtain. We have read some of the guests’ comments, and are sceptical of the assertion that 4 adults could be comfortable in this space for more than an overnight stay. We are 2 single women who are friends and get along fine, but we will in future make very sure that our one-bedroom accommodation does indeed feature a separate bedroom with a door.
1 reviews | Active since May 2010
This is your one stop shop for a relaxing stay. I had to make use this trip of an "emergency" regarding a booked venue, the consultant (Kayla) that I reached after hours on a Saturday was so efficient and was able to assist. Lekkeslaap, jou are a core ingredient that we have a Lekkebly. Thank you
1 reviews | Active since May 2010
This is your one stop shop for a relaxing stay. I had to make use this trip of an "emergency" regarding a booked venue, the consultant (Kayla) that I reached after hours on a Saturday was so efficient and was able to assist. Lekkeslaap, jou are a core ingredient that we have a Lekkebly. Thank you
1 reviews | Active since Jul 2025
We’ve been using LekkeSlaap for the past couple of years and have honestly never had any issues. The service has always been great, and booking through their platform has been smooth and reliable every time.
1 reviews | Active since Jul 2025
We’ve been using LekkeSlaap for the past couple of years and have honestly never had any issues. The service has always been great, and booking through their platform has been smooth and reliable every time.
1 reviews | Active since Oct 2017
Lekkerslaap is 'n baie goeie gevestigde company wat jou so vinnig uithelp as jy op 99 besprekings moet doen en enige ander besprekings. Het hulle al 'n hele paar keer gebruik. Hulle hou jou op hoogte tot op die laatste nippertjie wat ek waardeer. Hulle kom vinnig terug na jou toe as jy enige navrae het. Ek is baie beiindruk met hulle en gebruik hulle gereeld as ek plekkie soek om weg te breek.
1 reviews | Active since Oct 2017
Lekkerslaap is 'n baie goeie gevestigde company wat jou so vinnig uithelp as jy op 99 besprekings moet doen en enige ander besprekings. Het hulle al 'n hele paar keer gebruik. Hulle hou jou op hoogte tot op die laatste nippertjie wat ek waardeer. Hulle kom vinnig terug na jou toe as jy enige navrae het. Ek is baie beiindruk met hulle en gebruik hulle gereeld as ek plekkie soek om weg te breek.
The most common complaint about Lekkeslaap.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Pricing is generally seen as competitive and transparent, with no hidden costs for most. But several customers report long refund delays after double bookings or cancellations, hidden breakage and management fees added by properties, and disputes where Lekkeslaap declines accountability for the stay.
Lekkeslaap.co.za has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 91 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 23 min. Hellopeter has tracked Lekkeslaap.co.za across 1,035 total reviews. How is the TrustIndex calculated? →
