BG
Boniswa G
Active since Jul 2018
28
Reviews
0
Industries
Reviews
28 reviews18 months ago
Unacceptable service
Unacceptable service or rather lack of service. There hasn’t been any traction on my parcel since 5 December 2024 at 03:48. You can’t be sitting with my order for more than 3 business days, please keep your delivery promise. I’ve been calling and you’re not answering your phones. I tried to log a complaint on your web it’s not going through
6 replies
30 months ago
Bad customer service
Legit Protea Glen mall the service just keeps on deteriorating. In August I bought clothes worth over R1000 cash, one of the items bought was a green set (top and pants), they did notice that something was wrong with the pants as they were debating whether to tell me or not. I only noticed when I wore pants a month later that the height of the pants wasn't the same, one leg was shorter than the other. Today, I went there again to shop, there were 2 ladies working at the till, the other lady told me that her colleague will assist me. The said colleague was assisting a customer, when she was done she just left the till and went to sort out clothes on the floor. I stood there waiting to pay with no one attending me and eventually left and none of the staff was bothered. I will never set my foot there, they've lost a customer.
0 replies
33 months ago
I requested help with a payment link, but I still don't have it
I requested help with a payment link, but I still don't have it. Sarah was too quick to end our chat without my issue being resolved
1 reply
40 months ago
No customer service
This is the 4th complaint and I'm not receiving any feedback from your complaints handling team. Can you just process my refund. Last reference logged 15th Feb 1-35980795499882. I regret the day I chose vodacom as a service provider, I've never come across a company that provides ****ty service like this one 😑 😒
2 replies
40 months ago
Lack of feedback
This is the third complaint I'm logging with regards to the insurance refund that's due to me. I haven't received feedback since the last complaint, the complaints teams never called me as promised. I constantly have to call in every time for feedback. The call center agents are liars as well, no response to multiple emails sent to Thuto. Patricia lied as well about calling back with feedback. The person managing your Twitter account lied as well they promised feedback 6 days ago, yesterday your protea glen branch couldn't assist they told me to call the insurance line. What does one need to do to get you guys to do your job? I don't want anything to do Vodacom, I'm even going to port. Your service is disgusting nxa!
3 replies
41 months ago
Insurance premiums refund
Vodacom added insurance on my old phone without my consent and I was forced to pay those premiums as they had suspended my line and could not receive and make calls. I have been requesting a refund since September 2022 to date, I kept on being told that they have escalated but no refund yet. I am willing to take this further if not resolved within 48 hours, I have been too patient with your incompetence.
3 replies
43 months ago
Refund
Can you guys please refund me back the insurance premiums that you fraudulently debited on my account when I don't have insurance with you guys. It's been 2 months trying to get my refund with no luck and your consultants are not helping just getting a lot of apologies. You didn't debit apologies on my account. I want my money please. I'm willing to take this further if not resolved next week.
2 replies
44 months ago
Rude Consultant
I did a port on Wednesday at your branch in Main Street and it was unsuccessful. Friday I went to your branch in Park Station and the guy said he can't help me I must go to the branch where I did the port because he can't rectify someone else's mistakes. I'm not even yet your customer but I'm really reconsidering porting to Telkom if customers are subjected to such poor service by consultants who don't want to take accountability. I'm not really concerned about who fumbled, I wanted a resolution which I was denied.
0 replies
45 months ago
No response
I have a policy through Clicks underwritten by Hollard. I called them giving my new bank account details as well as requesting their bank account details so I can make payment as I was behind with 2 premiums. I sent proof of payment on the email address provided by the consultant and sent bank details on another separate email address that was provided. They didn't debit my account and they've now sent me a letter telling me that my policy has lapsed. I have sent emails to which a response hasn't been received to date. I'm willing to take this to the ombudsman if not resolved.
1 reply
45 months ago
No response
I have a policy through Clicks underwritten by Hollard. I called them giving my new bank account details as well as requesting their bank account details so I can make payment as I was behind with 2 premiums. I sent proof of payment on the email address provided by the consultant and sent bank details on another separate email address that was provided. They didn't debit my account and they've now sent me a letter telling me that my policy has lapsed. I have sent emails to which a response hasn't been received to date. I'm willing to take this to the ombudsman if not resolved.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (7.142857142857143%)
2 Star
1 (3.5714285714285716%)
1 Star
25 (89.28571428571429%)