Dolores K

Active since Jul 2018

Reviews

Industries

Reviews

11 reviews

6 months ago

Worst Service Ever, My complaint remains unresolved!

Reference ***NF, I am really out of words, this complaint was lodged last week Friday, even after receiving all my documents showing that I was debited twice in the month of January 2026, after the 5 business days that you stipulated,my refund has not been processed, kindly process my refund as a matter of urgency please. I don’t think it should take long to do that.

1 reply

RL Daly Attorneys

6 months ago

Worst Service Ever

I wish I would not even rate you a 1, your service has been terrible from day one, forcing me into accepting a debit order, FNB has other external debt collectors and they gladly accept EFT payments of which you said they don’t, you debited my account on the 16th of Jan without my permission, you said you’ll process a refund and this never happened, today on the 26th of Jan you debit my account, I did not give you permission to debit my account, I call and you don’t even recognise my problem as urgent, still waiting for your consultant to call me since 15:25pm. Please urgently refund me and stop the debit order, I will going forward do manual payments.

0 replies

FNB (First National Bank)

6 months ago

Terrible Service from your external Debt Collectors

Hi FNB, I am beyond furious, you handed my account over to your external debt collectors after just missing one payment on my credit card, RL Daly has debited my account twice in one month, on the 16th of Jan and 26th Jan, I didn’t accept the Debi check for the debit order to go off my account on the 26th, I also do not get paid on the 16th of Jan, when I call them no one can assist, I also tried calling FNB but keep getting transferred from one department to another. Please urgently refund me and please immediately stop the debit order, I will gladly make EFT payments. RL Daly has harassed me from inception and forced me to accept their Debi check. This totally unacceptable.

1 reply

Volkswagen South Africa

28 months ago

NEGLIGENCE AND TERRIBLE SERVICE VW SOWETO

I have sent an email in the morning regarding the terrible service I have received and no one has taken the courtesy to contact me with a way forward. I am travelling with a car with missing items and that is not right, this was not a free service and I demand that you refund me so I can take my car to a reliable VW near me.

0 replies

Old Mutual

33 months ago

Old Mutual Investment Service is Pathetic

Good Day Old Mutual Your consultant Chantel Stacey Davids is very rude and inconsiderate. I submitted my documents for withdrawal on 17 November 2023. Chantel responded on the same day and told me to fill out section 7 and put my investment number on the form however the investment number was there. I emphasized how I need the money for my daughter's concert this Friday. Chantel's last response was on 17 November. I had to send a reminder email on 21 November of which Chantel told me I need to type my existing contract number at the bottom of each page and go to the police station to get a stamp. I have made a couple of withdrawals before, I have never had to fill section 7, I have never had to put the existing contract number at the bottom of each page. I have an investment number and not an existing contract number. Your section 7 clearly states that someone at old mutual can complete the form. I will cancel my investment and look for a more reliable company because this is not how you treat customers. I can't be begging for money that goes of my personal account on a monthly basis.

1 reply

Discovery Health

53 months ago

Pathetic & Unprofessional Service

Good Day I am highly disappointed with the claims/refunds services. Everything is done in in dribs and drabs and with each issue there is a 2 to 3 days waiting period. I first omitted attaching my prove of banking details, I sent it through and I had to wait another 2 to 3 working days. Guess what I received an email today that the main members signature was not correct and now I have to wait another 2 to 3 working days, when you ask that it is escalated no one knows the refunds department contact details. This refund is not worth R100, it was logged on the 22nd of February 2022, today is the 16 of March. It is money that was supposed to be used to pay for something very important. This is unacceptable. Discovery Health is unreliable and I am actually thinking of cancelling and looking for a better

3 replies

Virgin Active South Africa

61 months ago

Never Join Virgin Active South Africa

I am utterly disappointed in the service I have received from virgin active. On the 21st of June 2021, I sent through an urgent email to ask that my banking details are changed, I received an email asking for my cellphone and ID number of which I provided, I then received an email confirming that my banking details were changed, come the 30th of June, my old account is debited and that came with a charge of R115 for a rejected debit order. The same thing happens on the 31st of July, I actually then did an EFT payment. How do you send an email confirming that my details were changed but yet you still debit my old account, it has been so embarrassing for my husband and I because every time we swipe our cards, we are told that our services have been suspended, we have to find ourselves explaining every time, it is very pathetic and such a poor service. I called virgin active, had to hold for a good fifteen minutes only to find a sales person answer and yet I had selected the correct department, he advised that a team leader will call me immediately and this has not been done. I will cancel your services and advise people to never join Virgin Active as it renders a very poor service. You are so quick to recruit people but can’t manage your business.

0 replies

UberEats

62 months ago

Pathetic Service at Uber Eats and Uber

Hi Uber Eats I am extremely tired of giving you my money for free, yesterday I placed an order at Rocco mammas Horizon, the order was apparently picked up by a driver and not delivered to me, your office gave a call and I spoke to this Indian guy that said I should reorder and I won’t get charged, I reordered and guess what I got charged, it’s so difficult to contact you guys, you never process refunds, I want my refund today and not after 5 days and of which it does not even ever reflect within five days because you are good at chowing peoples money, you also overcharged me on my Uber ride, sent through an email to support and it’s been 8 weeks now and I still haven’t received my money. I’m going to stop using your services. Mr Delivery is even better. Please refund me all my money ASAP

0 replies

Old Mutual

67 months ago

Never open an investment with old mutual.

Guys never open an investment with old mutual, they have the worst service ever. I called old mutual on the 1st of February 2021 to do a withdrawal and the consultant told me to use whatsapp, I did just that however I received no message with a reference number but as per the last message on whatsapp I was told that my request was completed. I waited almost 8 days and there was no communication whatsoever with old mutual. I decided to call on the 11th only to be told that my withdrawal has not been processed as I was supposed to submit my child's bank account, no one even told me that information and the consultant told me it is my responsibility to ask such questions and call to follow up if things don't make sense to me. I submitted my documents, today I call to find out if my documents were processed and the lady tells me yes but it will take 10 to 15 working days to do the full process, which is different from what the previous consultant said, she said it would take five working days. It is so effortless when you debit my account on a monthly basis but for old mutual to pay out, it takes forever, this money is very urgent and I have no choice but to cancel this investment with you because it does not make sense at all. The service received was pathetic.

1 reply

Huawei Technologies

72 months ago

WORST SERVICE I HAVE EVER ENCOUNTED

I am beyond angry. The service I have received from Huawei Melrose has been the worst. I brought in my phone on 24/08/2020, my screen died and I was told that they will do a full assessment on my phone and I should come back the following day, I did not go back on day but went on 26/08/2020 only to be given a quotation and of which I was baffled because the lady by the name of Randi did not explain the procedure to me, she did not even take an alternative number and her service quite frankly was very bad and it me makes wonder if she has been properly trained. On the 26/08/2020 I took my phone back phone only to get home and my phone seemed to be working but the screen was dead. I then took back my phone on the 28/08/2020 and a different technician checked my phone and confirmed that I needed a screen and back cover only, I leave my phone and pay for the screen and back cover, I receive no feedback up until I go to Melrose on 01/09/2020 to be told my phone has not been fixed and I have been quoted again to fix my mainboard. Bear in mind that no one tried to communicate with me nor send an email regarding this, I went to Melrose four times, it is money and time because there is always a queue. Instead of Randi saying that she will escalate the matter, she tells me “mam must I print out a refund form for you to fill in” Meaning Huawei doesn’t care about customers, they are about making money, it is a take it or leave it business. If they were concerned about customers, they would not be quick to offer refunds to customers especially after travelling four times to the service centre, getting bad service and getting two different opinions from different technicians. How do you tell someone that the mainboard is fine and next thing it is not? It is the most pathetic service I have ever received, and I will never recommend anyone to buy a Huawei phone, my phone has not even reached two years and yet there are such problems.

0 replies

Review Distribution

5 Star

1 (9.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

10 (90.9%)

Dolores K

Reviews

Worst Service Ever, My complaint remains unresolved!

Worst Service Ever

Terrible Service from your external Debt Collectors

NEGLIGENCE AND TERRIBLE SERVICE VW SOWETO

Old Mutual Investment Service is Pathetic

Pathetic & Unprofessional Service

Never Join Virgin Active South Africa

Pathetic Service at Uber Eats and Uber

Never open an investment with old mutual.

WORST SERVICE I HAVE EVER ENCOUNTED

Review Distribution

About

Community

Businesses

Follow Us