LM
Luigi M
Active since May 2018
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
Flexclub
If it was not Rene,I would not have been with flexclub.She the best.
1 reply
17 months ago
Very Disappointed
Very disappointed with Makro. I made an online purchase at Makro Woodmead on 18/12/2024 and I was informed that the order will be delivered on 24/12/2024. I have not recieved any communication or indication that the parcel will be delivered. I contacted the customer care department who just told me that the parcel was dispatched and the courier os value express.I tried to contact Value Express ,but to no avail. The only reason I bought the things was due to the the delivery date being the 24/12/2024.The order is now pointless because these things were purchased for christmas. Makro failed on their service delivery.I am appalled by the lack of accountability shown by Makro especially in terms of escalatingthe query. The sad part is that they wont even act on this complaint. I will continue to trust Checkers Sixty60
3 replies
27 months ago
Unprofessionalism
I contacted Planet 42 today to enquire about a rental option and I was exposed to a group of very unprofessional employees. Firstly I contacted Planet 42 and Spoke to a Carin.I enquired about an application and I informed her that I previously done an application but never proceeded with it, She just brushed my queries aside told me that I had an Application with Alpine Auto in Boksburg and that I had to call them as there is nothing she could do. Please note that I have never done any business with Alpine Auto in Boksburg as I lived in Cape Town at the time of my first application. I contacted Planet 42 again and this time I spoke to Bianca who directed me to the applications department. I was then met with Caryn again. I informed her that I would like to speak to anyone else as she did not provide me with accurate information. She wanted to go back and forth about my statement which I declined She then asked her colleague to speak to me and I was introduced to another u professional employee called Makado who at first spoke to me but while interact with was having side conversations and laughing with other people in the background. He then proceeded to inform me that my application was cancelled and another applicatiom was done, but I had to go to the menlyn dealership as the other dealers was declining me as I wanted a vehicle at the executive cars dealership in Bryanstan, when I asked why, he said he did not know(No attempt to find out, nothing!). It is what it is. How do i send personal information to an organization that has no level of professionalism? How does a brand as reputable as planet 42 allow their call centre staff, who are the brand ambassadors of the organization, to act in such a manner. Please review the call recordings as I believe the calls are recorded for quality and recordkeeping purposes I would like a manager to contact me.
1 reply
35 months ago
False Pretences
I was informed that I could qualify for an upgrade on 13/07/2023.I contacted the 083 123 3667 to find out whether the promotion of the Samsung A54 with the R1000 mastercard voucher,I was informed yes . i then proceeded to do the upgrade.I recieved the parcel today 19/07/2023, and I immediately checked for my voucher which was not there. I contacted MTN immediately and I have since been sent from pillar to post. After the 5th attempt to MTN ,I was told that I first have to see if i qualify for the voucher. Being a customer of MTN for 12 years, i have always been happy with the service delivery , however within the last year the perception of the brand has really taken a down turn. I am not happy being misled and sold products under false pretences.
0 replies
40 months ago
RCS card not working
Try to use my RCS card at Engen ( the one i normally fill up at which accepts the card). When i paid with my RCS card, the transaction was declined and I was only then told hy the manager that RCS was not working. I had to drive around to find an ATM to send cash to to withdraw funds to pay. I was frustrated as there was no communication up the retailer nor a sms sent to the customer about this inconvenience. I then went a different engen garage( This accepts RCS as well ) to fuel up. Before refuelling, I asked the attendant whether there was an error with RCS ,where he confirmed that there was not. After i refueled, and i handed my card to make the payment, The transaction declined once again. The card is working fine as I used it the following day. I took up the RCS , for the convenience of not having to use my funds . These were unexpected expenses. i frustrated as there is no communication sent out by RCS. Where is the transparency. I was embarrassed twice in one day.How can i trust that this will not happen again
0 replies
47 months ago
Lack of transparency
Very dissappinted in the lack of the transparency offered by Nedbank.Ive been banking woth Nedbank for more than a year and I make use of this account daily.I went to the card section on the app and it replaced my card without even confirming whether or not i want to proceed with the card replace or what the fee would be for the card replacement.I was charged R149.99!,then this morning I see i was charged R160 for a card delivery fee. I was charged R300 for a card replacement- which is utter madness.I switched to nedbank because i was intrigued ,by the transparency, but thats gone.How do I trust a bank that takes R300 out of my pocket in tough times.I cant afford R300 for a card.Fuel prices are hiking,food prices are increasing.Had I known about these fees ,I would not have opted in.You guys are kot treating clients fairly at all!
0 replies
53 months ago
Poor Food Quality
I visited your branch yesterday and bought a family pack.Thw quality of the food was not at all Reworks standard.The ribs was very little (not the 1 kg as promised).The onion rings was soggy and half fried, you could still taste the batter. We ended up throwing away half of the food that was purchased,which was R350 well wasted. And then if that does not leave a sour enough taste,the service was also not on standard. Im very disappointed in Reworks Poor service and food quality at Zevenwacht Mall
0 replies
53 months ago
Spur has really dropped their standard
Visited the Sunset Bay Spur in Gordon's Bay on 07/01/2022.The website states that the Restaurant closes at 10:00pm and we arrived there just before 9:00pm.We were then informed that the doors closes at 9:00pm and the kitchen at 8:00pm.We were a bit upset about this as the website states 10:00pm. We were then told that we could order something to eat-We only ordered a wings and mushroom platter and the presentation of the food was bad and we ordered a small chips and the chips looked like off cuts you at the bottom of the bag.We ordered a cosmo ****tail and it came it was warm and when we asked about it,the waiter just brought a glass of ice-We always held this spur to high standard as the food and service was always impressive ,however my perception of spur has changed entirely and this has left a sour taste in my mouth .
0 replies
56 months ago
TFG online and Markhams
Very dissapointed by the service and inconvenienced caused at the markhams store in Zevenwacht Mall . I make regular online purchases and collect the parcels at the sportscene store in Zevenwacht Mall,however due to this optiin not being available ,i had to collect it at Markhams. i had ordered 4 parcels by which i only recieved OTPs for 2.All 4 parcels were available and the staff member did not want to sign it over as sge reuqired a OTP. Ive collected dozens of parcels whereby the OTP was never sent to me and all I had to present was my ID( Which I had on the day).I had to take the 2 parcels and was informed that when I recieve the OTP for the other 2 I can come and collect. At no point was the customer services contacted and despite me informing the sales girl that i have collected it like this before without having an OTP,i was informed that it was not possible. i contacted the customer services department by which I was told that the parcels should have been given to me.i was caused a major inconvenience as I now have to travel to zevenwacht once again to collect. I would not recommend this store to anyone and TFG online was not much help in clearing up the issue .very dissapointed in TFG as a whole.
1 reply
66 months ago
Poor Service
Made a purchase on Friday 18/12/2020. The reserved funds has not yet been allocated back to me. 2) Part of my purchase on Friday 18/12/2020-Was a whole watermelon that was purchased. The watermelon's was soggy and "off". It had a sour stench. I requested for a return, however nothing was done to the situation. I have not recieved any form of acknowledgement or communication.
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
20 (86.95652173913044%)