FlexClub Marketplace
Verified Business
|3.6|12 Reviews (last 12 months)|Responds in 607h 11m
FlexClub Marketplace
Verified Business
|3.6
12 Reviews (last 12 months)
Responds in 607h 11m
AI Review Summary
Based on recent customer reviews, FlexClub Marketplace receives polarised feedback shaped by service interactions and billing practices. Satisfied subscribers consistently mention responsive agents, easy onboarding, and a user-friendly app, with named consultants like Rene and Sandy singled out for going the extra mile and providing regular updates. However, a recurring theme among dissatisfied customers is frustration with unannounced subscription price increases, refund delays, and perceived deflection of accountability toward Avis. Communication quality emerges as both the brand's strongest asset and, in billing matters, its most significant pain point.
Performance(last 12 months):
TrustIndex
5.4
Ranking
#105
in Automotive
Reply Time
607h 11m
Review Distribution
3.6|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 07:32
My experience with FlexClub
I had a great experience with FlexClub customer service via WhatsApp. Rene made the process so easy and assisted me with everything I did not understand. She was very patient, professional, and supportive throughout the process. My application was approved within a few minutes, and after making payment, Rene informed me that I could collect the car. The collection process at Avis Wynberg in Cape Town was smooth and easy, and the staff were amazing, friendly, and very helpful. Thank you, FlexClub, for bringing back happiness and hope into my life. I am now driving again!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 07:32
My experience with FlexClub
I had a great experience with FlexClub customer service via WhatsApp. Rene made the process so easy and assisted me with everything I did not understand. She was very patient, professional, and supportive throughout the process. My application was approved within a few minutes, and after making payment, Rene informed me that I could collect the car. The collection process at Avis Wynberg in Cape Town was smooth and easy, and the staff were amazing, friendly, and very helpful. Thank you, FlexClub, for bringing back happiness and hope into my life. I am now driving again!
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 08:06
Great Service
I’ve had a great experience with FlexClub. They consistently go the extra mile, and whenever I’ve had any issues, they’ve been resolved quickly and efficiently. Their communication is excellent—they keep me informed every step of the way. Highly recommended!
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 08:06
Great Service
I’ve had a great experience with FlexClub. They consistently go the extra mile, and whenever I’ve had any issues, they’ve been resolved quickly and efficiently. Their communication is excellent—they keep me informed every step of the way. Highly recommended!
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 18:29
Flexclub is a life saver
I've been with Flexclub since 2024, their cars are new and the process was easy and seamless. Great service alround!!! Also, Rene is the best, she is pro-active and provides regular updates and she is definitely an asset to the company.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 18:29
Flexclub is a life saver
I've been with Flexclub since 2024, their cars are new and the process was easy and seamless. Great service alround!!! Also, Rene is the best, she is pro-active and provides regular updates and she is definitely an asset to the company.
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Anonymous
1 reviews | Active since Jan 2020
23 Sept 2025, 12:05
AVIS AND FLEXCLUB RENTAL
This is the worst company to use. They have no idea what they are doing. I paid for damages, and I have a refund due. Getting a refund from them its like drawing water out of a stone. Flexclub will let you as the client deal with Avis sh**** and not protect you. If its not incorrect billing, its them refusing to refund you and threating you with car collectors. Never use AVIS and FLEXCLUB
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Sept 2025, 12:05
AVIS AND FLEXCLUB RENTAL
This is the worst company to use. They have no idea what they are doing. I paid for damages, and I have a refund due. Getting a refund from them its like drawing water out of a stone. Flexclub will let you as the client deal with Avis sh**** and not protect you. If its not incorrect billing, its them refusing to refund you and threating you with car collectors. Never use AVIS and FLEXCLUB
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