DK
Duran K
Active since Mar 2018
16
Reviews
0
Industries
Reviews
16 reviews9 months ago
I’ve been dealing with Home-Connect to install Fibre at both my business and my home, and I have truly had the best experience
I’ve been dealing with Home-Connect to install Fibre at both my business and my home, and I have truly had the best experience. Everything has been smooth and hassle free from start to finish. This is definitely a company I will continue working with in the future. In particular, Katiso has been phenomenal and deserves special recognition.
1 reply
16 months ago
Shocking - Absolutely SHOCKING Company
My dealership recommended Tracker, but I preferred to handle it myself and chose Cartrack instead. I contacted them, went through the process, discussed pricing, and agreed to proceed. During our 30-minute call, we thoroughly covered the contract terms. I have since requested a recording of this conversation. The salesperson assured me that while installation couldn’t happen that day, he would mark it as urgent and try to schedule it for the following day. Wanting it done as soon as possible, I proceeded with the contract, assuming installation would take place within three to four days at most. However, when I was transferred to the installation department, I was met with a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was more than three weeks away—almost a month—directly contradicting what the sales team had promised. At this point, I was beyond frustrated. Cartrack had taken my bank details and signed me up under the pretense of a prompt installation, only for the installation team to claim that the sales department “always lies” and “obviously doesn’t know” the actual schedule. The entire system is dysfunctional. To make matters worse, I asked them to check with the Durban installation branch for earlier availability. Both times they attempted to call, they couldn’t get through—just voicemail. This company’s lack of professionalism is staggering. Despite multiple calls, I still haven’t received clear answers. Every time I phone, the line either cuts off, or I’m told they can’t reach the Durban Fitment Branch. I was provisionally booked for March 7th, yet now they claim I was never scheduled and that the earliest available slot is March 11th. The frustration is endless, and getting through to the Durban Fitment Centre is nearly impossible. Additionally, I have twice requested recordings of my calls, as Cartrack claims all conversations are recorded. I was assured I would receive them that evening, then the following evening—but still, nothing. The lack of follow-through and accountability is appalling. Now, after more than three weeks and countless phone calls, I finally secured a fitment appointment for February 24, 2025—only for no one to show up. No call, no communication. When I phoned at 16:30, I was put on hold for 10 minutes, only to be told the technician wouldn’t be coming and that I now have to wait another three weeks for the next available appointment. I am absolutely shocked by this level of service
1 reply
16 months ago
Terrible Company
My dealership recommended I use Tracker, but I wanted to handle it myself and go with Cartrack. So, I contacted them, went through the process, discussed pricing, and agreed to move forward. During the call - which lasted over 30 minutes… we went through the contract terms. I’ve requested the recording of this conversation. During the call, the salesperson assured me that while it was too late to fit the tracker that day, he would mark it as urgent and try to have it installed the following day. Since I wanted it done as soon as possible, I agreed to proceed with the contract, assuming that if not the next day, it would be installed within three or four days at the latest. However, when I was transferred to the installation department, I immediately encountered a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was in over three weeks - nearly a month away. This was a complete contradiction to what I had been told by the sales department. At this point, I was beyond frustrated. The company had taken my bank details and signed me up under the impression that installation would be prompt, only for a different department to tell me that the sales team “always lies” and “obviously lies” because they don’t actually know the installation schedule. The whole system is completely dysfunctional. To make matters worse, I asked them to contact the Durban installation branch to check for any earlier availability, but both times they attempted to call, they couldn’t get through - it just went to voicemail. The entire experience has been an absolute disaster, and this company has proven to be shockingly unprofessional.
5 replies
21 months ago
Spar Marine Walk - Salta
I want to extend my appreciation to you and the team at Spar Salta for incredible initiative and delivering exceptional service. Thank you for using initiative and for going above and beyond - setting such a high standard in customer service - it is very rare these days!
0 replies
21 months ago
Frustrating Experience Using Discovery Miles at Coricraft
I want to express my frustration regarding a recent experience I had at Coricraft while attempting to use my Discovery Miles. On 02 September 2024, I visited Coricraft in UMhlanga with the intention of purchasing a piece of furniture using the Miles I had saved. According to the Discovery app, Coricraft is listed as a partner where Miles can be used instore, so I was confident that the transaction would proceed smoothly. Unfortunately, upon trying to make the purchase in-store, I encountered issues with the payment process. After spending 45 minutes to an hour in the store, waiting for Coricraft and Discovery to resolve the issue, I was eventually informed that there was a mistake and that my Miles could not be used. I was left with no choice but to pay for the item in cash. While both Coricraft and Discovery admitted to the error, the entire situation left me feeling extremely frustrated and inconvenienced. I have been a loyal Discovery member for some time although my banking team was quick to respond to me and try assist (which I am extremely grateful for) the lack of a resolution at the time was disappointing. Given the circumstances, I believe it would be fair for Discovery to compensate me in some way for the inconvenience caused. I trust that you will take my feedback seriously and look into this matter with urgency?
0 replies
23 months ago
Extremely disappointing and frustrating MTN Service
I have been an MTN customer for over 15 years, but my recent experiences have been nothing short of a nightmare. Over the past 3-4 years, I have faced countless problems with their service, ultimately deciding to leave. Despite the hefty penalty fee of R5000 to R6000, I finally freed myself from MTN and ported my number to Vodacom. The issues didn’t stop there. In the last three months alone, I have visited the MTN store over 25 times with no resolution in sight. MTN has double-charged me for my cancellation fee, and they owe me a refund of R5000 to R6000. Despite presenting proof from the La Lucia MTN store, who has been handling my case diligently for three months, we have received no response from MTN’s accounts department. Both the staff at La Lucia Mall in KZN and I have tried every possible avenue to resolve this issue, but to no avail. It is incredibly frustrating that MTN is so quick to take money and sign contracts but utterly *********** when it comes to customer care and service. Even after switching providers, MTN continues to give me problems. This experience has been beyond frustrating and extremely disappointing.
0 replies
23 months ago
Horrible, Disgusting Service from Tracker
I have never experienced such appalling after-sales service as I have with Tracker. I didn't even sign up for a Tracker contract; it was automatically added by the dealership, when I bought my new car, without my knowledge. When I discovered this and tried to cancel, Tracker refused unless I paid a cancellation fee of R1600 for a contract I never agreed to. I tried to resolve the issue with the dealership and Tracker, but their communication is atrocious. After two months of getting nowhere via email and phone calls, I decided to cancel and pay the fee. When I called back, the cancellation fee had suddenly increased to R2600! Frustrated, I asked to move the tracker to another vehicle to make use of the service I’m forced to pay for. They agreed but wanted to charge me an additional R1200 installation fee for the new tracker. This is outrageous. The level of service and customer support is unbelievably poor. I spent 20 minutes on hold just to get through to someone. Tracker is a useless company, and I strongly advise everyone to avoid them.
4 replies
24 months ago
Fat Butcher Arrogance
I recently had a disappointing experience with The Fat Butcher in Stellenbosch, which is surprising given its high ratings and positive reviews. It all started when I called to make a reservation for two for dinner. The person who answered was very short, sharply stating they only had space before 4pm and after 9pm. I said thank you and I would get back to them. When I called back, I phoned three times with no answer. Determined to secure a table, my wife and I decided to visit the restaurant in person, despite the pouring rain. Upon arrival, we were met with further frustration. A lady in a pink chef’s outfit walked past us without greeting, busy taking pictures of ducklings and chatting with her friend while we stood outside waiting for assistance. Despite three or four staff members, including the manager, looking at us from inside the restaurant, no one bothered to attend to us. A sense of arrogance was felt by both my wife and I. For a restaurant with such a stellar reputation, the lack of basic customer service was appalling. It seems they've forgotten that the most important aspect of a restaurant is its customers. I am very disappointed and hope they address these issues to improve their service.
0 replies
28 months ago
Disappointing Customer Service Experience
I recently visited Incredible Cellular at Lusia Mall with the intention of taking out business contracts for my company. On my first visit, I inquired about the benefits of choosing Incredible Cellular over other providers, to which the customer service representative had no answer. Despite this initial setback, I returned the next day to proceed with the business contract. Upon my return, I was met with a disheartening response from the staff. When I expressed my interest in a business contract, the response I received was unprofessional, with a deep sigh and dismissive attitude. Despite my willingness to navigate the process, I encountered resistance and was informed that the staff member had never processed a business contract before. As I proceeded with the lengthy forms and details required, I requested preapproval before investing more time. Unfortunately, the response was not only unhelpful but also arrogant. To make matters worse, when I sought assistance from the manager, I was met with a surprising refusal, citing problems with business contracts. This experience left me deeply disappointed and frustrated. Customer service is a vital aspect of any business, and the lack of knowledge, professionalism, and willingness to assist at Incredible Cellular Lusia Mall is unacceptable. I strongly urge the company to reassess its customer service practices to ensure a more positive and customer-centric experience for future customers.
0 replies
31 months ago
Nightmare Service from GROUP 1 AUTO
My name is Duran Krummeck and I am writing to express my deep frustration and disappointment with the service I have received at the BAIC Dealership owned by Group 1 Auto, particularly the Stellenbosch and Strand branches. I purchased a brand new BAIC X55 from the dealership in the second week of August 2023, and I have encountered a series of issues since. Starting with the registration of my vehicle that have left us in a difficult and ******* situation. Initially, I dealt with Jaco and Sharief during the purchase process. Three weeks later, my temporary license had naturally expired, and I reached out to the dealership to inquire about the status of my vehicle registration. Jaco assured me that they were addressing the matter, but I did not receive any updates for the next 10 days. To my surprise, when I contacted him again, I was informed that he had left the dealership. I then contacted Sharief, hoping for a resolution. He also promised to look into the matter and assured me that the issue would be resolved promptly. However, another 10 days passed with no progress, and I was informed that Sharief had also left the dealership. This lack of continuity and communication was concerning. Desperate for answers and assistance, I reached out to Ferdi, the new manager at the Strand branch. While he acknowledged my situation, I received a message back from him, which, to my dismay, did not include any apology for the inconvenience I had endured. In his message, Ferdi stated that my vehicle would need to be re-roadworthy, and I would have to come to the branch in Cape Town, even though he was aware that I reside in Umhlanga. This raised the question of why I was charged for vehicle registration if it could not be completed from the beginning. When I raised this concern, Ferdi blocked me on WhatsApp. Following this incident, my I attempted to reach out to Ferdi through another phone number, and his response was not only unhelpful but also disrespectful. He conveyed that they were unable to assist with the registration of my vehicle and abruptly ended the call because, in his opinion, I was speaking in a raised tone of voice (rightfully so in my opinion?) Subsequently, I have not been able to communicate with Ferdi directly, and he only interacts with my mother who I purchased the car for (who has no idea what is going on). I want to emphasise the severe frustration and inconvenience this situation has caused me. It was over 3 months since the purchase of the vehicle, and I was driving an unregistered and ******* car. This situation is not only unacceptable, but it put me in a precarious position. Additionally, following the arduous process of re-roadworthying the vehicle and personally undertaking the licensing process as advised by the dealership, I regret to inform you that the troubles with the vehicle have persisted. Soon after the vehicle was finally registered and been through roadworthy again by us (no assistance from the dealership), in early November, it began exhibiting concerning mechanical issues. The gearbox warning light illuminated, and the vehicle became undrivable. Subsequently, I sought assistance from an Audi dealership in Umhlanga, which services BAIC cars. Regrettably, this ordeal led to the car being out of commission for four days while they attempted repairs. Although the initial fix was implemented, within a week, the same issue reoccurred. I returned the vehicle to the dealership for further diagnosis, where they replaced the control arm unit the previous week. However, they were unable to pinpoint the cause of the recurring problem. Consequently, the vehicle remains non-operational, contributing to my persistent frustration since the initial purchase. We now have no car to drive again. Given the continual challenges I have faced since acquiring this vehicle, I have come to the decision that I no longer wish to retain ownership. I earnestly request the dealership's assistance in accepting the return of the car. The car's consistent issues, coupled with the extremely disappointing service experience provided by Group 1 Auto, have led me to this conclusion. Therefore, with Group 1 Auto still ignoring all my calls and emails, I kindly implore BAIC South Africa, to facilitate the return of the vehicle. I am no longer willing to endure the ongoing hassle and mechanical uncer*****ies associated with this car. I respectfully ask for the vehicle to be accepted back, and for the necessary arrangements to be made to settle the MFC Finance agreement accordingly, thus concluding our association. Thank you for your attention to this matter. Your prompt action and assistance in facilitating the return of the vehicle and resolving the financial aspect will be greatly appreciated. Sincerely, Duran
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)