RM
RM M
Active since Mar 2009
34
Reviews
0
Industries
Reviews
34 reviews48 months ago
Bad Service follow up !!
I belonged to Outsurance for many years. I stopped my account with Outsurance when I left the country and it was pretty painless. My sister in law, has relocated and she has tried emailing Outsurance with no success. She first emailed them using the same email I used, with no success. We both looked on the website for contact details but since we are overseas, I let her use my VOIP SA number but could not get through to Outsurance. She then tried to email them again, without success as they say "Lets chat" "not via email".....Seriously??? Now my email has changed to [email protected] (this email is not registered with hellopeter) and I would appreciate it if you could either notify me of an email address she can use or call me on my SA VOIP number (which is registered with Hellopeter) Urgently Please!
3 replies
53 months ago
Pathetic Service from Capitec
I'm overseas. I had to reset my phone in order to give it in for repairs. I installed the Capitec app only to find that I could not have access to my account as I no longer have the same phone number. I called Capitec to assist. They asked security questions which I passed. Then I was told that I need to make a purchase with the card to prove I'm abroad, which I duly did. Today I called and failed the new set of questions twice. It's ludicrous because the answers for all the questions are no longer valid or relevant. So because the credit bureau is sitting with vintage and ambiguous answers, I can't get access to my account. Absolutely pathetic and NOT ACCEPTABLE! It is MY account with MY money and a bank I had in high regard lost all my respect I had for Capitec.
2 replies
57 months ago
USELESS ABSA
In July 2021 I sent an email to ABSA requesting that they notify me what is needed for me to close my cheque account. I received an almost immediate auto reply with a reference C-11398014. To date, 19 September 2021, nobody from ABSA has taken the time to communicate with me. They have been deducting banking fees from my cheque account which no longer has an overdraft and taken the account into overdraft which I expect them to replace it all back. So now, what do I need to do to close my cheque account with ABSA since I cannot go into the bank and they cannot reach me by phone. They can communicate with me via email which they have. I am overseas indefinitely and therefore my South African number is not operational
1 reply
67 months ago
Unsatisfactory service from PG Glass Zambezi
This complaint is more against ABSA supplier, PG Glass Zambezi, than ABSA. In September 2020, while I was away on holiday, my house was broken into. 2 sliding doors were damaged as well as a normal door frame. Absa arranged with PG Glass Zambezi to come and quote. During their inspection, no measurements were taken. Another company, Manduko, were contracted to come remove the sliding doors and patch up and paint after installation as well as repair another door. After continuous follow up with ABSA and PG Glass, we were constantly given excuses by PGGlass to the extent, it was then escalated. We were then given the choice by ABSA of using our own suppliers and I told ABSA I need the measurements they took so I can arrange my own suppliers and ABSA would then pay me out once I supply them the quotes. A few days ago, PG Glass said they finally received stock of the sliding door and would be here by 10am on the 18th Nov. Due to taxi strike they cancelled and undertook to be at my house at 10am on 19th Nov. At 09:16 I called PG Glass and they said they were leaving Wonderboom centre which is only about 20min away. Manduko contractors arrived at 09:08 unprepared as they had to then go out and buy supplies. Their job card description was so wishy washy that they themselves didn't come across confident in what they had to do. By 10:45 PG Glass had not called or arrived. I called ABSA and spoke to Jose who couldn't get hold of PG Glass. I told Jose to cancel everything as I would now make my own arrangements and claim back from ABSA since I had been given that choice. At about 11:30 PGGlass called to say they were leaving Midrand. We told them not to bother as we had made alternate arrangements. So I will be getting quotes myself and submitting to ABSA Insurance for reimbur*****t. ABSA must be more selective when choosing suppliers! This is not acceptable!
0 replies
67 months ago
Unsatisfactory service from ABSA Insurance suppliers
This complaint is more against ABSA supplier, PG Glass Zambezi, than ABSA. In September 2020, while I was away on holiday, my house was broken into. 2 sliding doors were damaged as well as a normal door frame. Absa arranged with PG Glass Zambezi to come and quote. During their inspection, no measurements were taken. Another company, Manduko, were contracted to come remove the sliding doors and patch up and paint after installation as well as repair another door. After continuous follow up with ABSA and PG Glass, we were constantly given excuses by PGGlass to the extent, it was then escalated. We were then given the choice by ABSA of using our own suppliers and I told ABSA I need the measurements they took so I can arrange my own suppliers and ABSA would then pay me out once I supply them the quotes. A few days ago, PG Glass said they finally received stock of the sliding door and would be here by 10am on the 18th Nov. Due to taxi strike they cancelled and undertook to be at my house at 10am on 19th Nov. At 09:16 I called PG Glass and they said they were leaving Wonderboom centre which is only about 20min away. Manduko contractors arrived at 09:08 unprepared as they had to then go out and buy supplies. Their job card description was so wishy washy that they themselves didn't come across confident in what they had to do. By 10:45 PG Glass had not called or arrived. I called ABSA and spoke to Jose who couldn't get hold of PG Glass. I told Jose to cancel everything as I would now make my own arrangements and claim back from ABSA since I had been given that choice. At about 11:30 PGGlass called to say they were leaving Midrand. We told them not to bother as we had made alternate arrangements. So I will be getting quotes myself and submitting to ABSA Insurance for reimbur*****t. ABSA must be more selective when choosing suppliers! This is not acceptable!
1 reply
68 months ago
Total Incompetence
I was chairperson of our complex a few years ago when I took on @ease as our managing agent (1 year later I stepped down). Numerous meetings were held and they said everything I wanted to hear. What I didnt know is that, that was going to be the start of a nightmare. Had I known then what I know today, I would not even have given them the opportunity, let alone taken them on. Trying to get anything out of them is like pulling hens teeth. No communication, no sense of urgency, it was the most frustrating interaction Ive ever experienced as chairperson of a complex (I was also chairperson of a complex consisting of 42 units and we had an awesome managing agent who was totally on the ball), now this complex with 12 units with very little work and @ease just doesn't have a clue how to communicate or manage, in fact you have to manage @ease. Its mind boggling how the person who runs this show tolerates such incompetence. Latest incident, (there are many), one of our Directors asked for a COC for the electrified fencing on my behalf, as I am selling my property and without it, the sale cannot progress to lodging. After 6 days, still not a word from @ease. I then sent an email to the Director saying what my course of action would be if I didnt receive it. The Director sent my email to @ease and soon thereafter, I received the certificate. If you value your patience, sanity and tolerance, think very carefully before doing business with @ease
0 replies
68 months ago
Think twice before buying Russell Hobbs - No after sales service
On the 14th Feb 2017 I purchased a mist fan from Takealot. The complaint is not against Takealot, its against Russell Hobbs. Its impossible to get any service from them. After 3 years, the one part of the actual plastic rotating fan totally shattered. Endless attempts at trying to get hold of Russell Hobbs to replace the fan, proved to be fruitless. Think twice before buying Russell Hobbs. Once you buy their products, which are not cheap, you cannot get hold of them if it goes faulty.
4 replies
73 months ago
Horrid Service from Woolworths
For years now I have been trying to get a second card linked to my Woolworths store card so that my partner can buy on the same account when I am not around. After filling in the relevant forms at the woolworths store, the process dies a silent death. Whenever I follow up, the excuses I get are that its with Head Office or they can't find trace of the forms. Now during Covid-19, I have been in Europe since end January. I then got stuck in Europe due to cover-19. I have been paying into my account even though I am not around to use the funds. However, my partner is in South Africa and needs to be able to use my store card. I wrote to Woolworths, explaining all this and as usual I get shunted from pillar to post and now again its died a silent death. I expected more from Woolworths and I expect them to sort this out urgently as it seems I won't be coming home in a hurry due to SA not opening up OR Tambo. Come on Woolworths, up your game! This service to someone who has been your client for many years is TOTALLY NOT ACCEPTABLE!!!!
0 replies
76 months ago
ABSA can help but WONT
Many years ago, we had a power of attorney drawn up and handed it to the bank to allow me to deal with my Dads finances and I linked his account to mine. With so many house movings, I lost the power of attorney. My Dad now passed away. There is a policy that is paying into his account every month, and unfortunately the company that I was last advised of that was dealing with this policy, is no longer and they cannot give me any further detail. My last option is for me to get hold of ABSA and give them a copy of the entry when the money goes into my Dad's account. I then get hold of ABSA. I advise them of the situation and at the same time I tell them that Im not in the country. Well, Ill be damned if they don't tell me to actually go into the bank personally. I think they don't have a clue about COVID-19 !!! I will continue to receive money from this company whoever they are and if this company decides to sue me for whatever reason, I will lay the responsibility solely on ABSA because they could provide me with the information and chose not to! ABSA.....Im NOT asking to draw money, Im NOT asking to lend money, I JUST want to know who the company is that is paying my DAD so I can advise them of my Dad's passing......how difficult can that be???? I cannot go into the bank, and you cannot call me on a local number, because I am not in South African and won't be for a few months. I am only contactable on email at this stage.
3 replies
76 months ago
I expected better response from Alexander Forbes
My father has a policy (through the building industry many years ago) and on the 20th February 2020, I emailed AF requesting a copy of my Dad's policy. On the 24th Feb, I received a response (Pumeza Madonono) saying she could not trace the policy number I supplied and could I supply my Dad's ID number. I supplied them with an ID number on the same day (24th Feb). It is now the 2nd March and I have still not received a response. Due to my being overseas and I will be here for a few months, I cannot phone AF and I cannot receive calls on my SA number. Please can someone get hold of me urgently via email.
1 reply
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5 Star
2 (5.882352941176471%)
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0 (0%)
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2 Star
5 (14.705882352941176%)
1 Star
27 (79.41176470588235%)