LF
Lizelle F
Active since Mar 2018
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Incorrect use of personal contact details and unprofessional handling
I am lodging a formal complaint regarding the incorrect use of my personal contact number by Medipost Pharmacy. I am not, and have never been, a client of your services. Despite this, I received a debt-related SMS (“final reminder”) linked to an account that does not belong to me. This indicates that my contact details have been incorrectly captured and processed in your system. This is a serious concern under the Protection of Personal Information Act (POPIA), as it involves the processing and use of incorrect personal information without consent. When I attempted to resolve the matter through your appointed service provider, the interaction was extremely unprofessional. The consultant was dismissive and ended the call abruptly while I was still speaking, which is unacceptable when dealing with sensitive personal information. I hereby request urgent corrective action: • Immediate removal of my telephone number from all Medipost systems and databases • Written confirmation that my details have been removed and will not be used further • A full investigation into how my contact information was incorrectly linked to an account • Assurance that POPIA compliance procedures are being followed • Review of the conduct and professionalism of your external service providers This matter must be treated with urgency to ensure proper data handling and prevent similar incidents affecting others. I expect written feedback confirming resolution.
1 reply
1 month ago
Harassment and extremely unprofessional conduct
I received a so-called “final reminder” SMS from Credit Intel demanding payment for an account that has absolutely nothing to do with me. This is unacceptable and amounts to harassment. When I contacted their office to correct their mistake, the consultant was rude, dismissive, and completely unprofessional. Instead of assisting, they abruptly ended the call while I was still speaking. Sending payment demands to the wrong person is already a serious failure, but the shocking lack of professionalism when trying to resolve it is even worse. This kind of behaviour shows a complete disregard for basic customer service and accountability. I demand that Credit Intel immediately: Remove my contact details from their system Investigate how this error occurred Provide written confirmation that this matter has been resolved If this continues, I will have no choice but to escalate the matter further. Avoid dealing with this company if you can.
0 replies
2 months ago
Changing insurance !!
I would like to raise a concern regarding the handling of my recent claim with Standard Bank Insurance. Approximately four years ago, my property experienced wind damage to the roof.The claim was approved, and repairs were completed by contractors appointed and approved by the insurer. I re**** on the assumption that these repairs were carried out to an acceptable standard. Recently, following strong winds, the same areas of the roof were damaged again. I submitted a new claim, and after assessment, it has been declined on the basis of “poor maintenance.” I am struggling to understand this outcome. The damage has occurred in the same sections that were previously repaired under an approved claim. Given the relatively short time frame, it raises reasonable concern that the issue may relate to the quality or durability of the earlier repairs, rather than maintenance. I have taken care to maintain my property and acted in good faith throughout. For this reason, I believe the claim decision deserves to be reconsidered, taking into account the history of repairs and the recurrence of damage in the same areas. At this stage, I am also reconsidering my insurance options, as this experience has affected my confidence in the service and support provided. I would appreciate: A thorough reassessment of the claim Clarification on how “poor maintenance” was determined Consideration of the previous repair work in the evaluation I hope this matter can be resolved fairly and without the need for further escalation
0 replies
8 months ago
Bonitas refuses life-changing surgery while paying thousands for useless treatments
I’ve been a loyal Bonitas member for years, paying thousands monthly. For over five months, I’ve been in severe constant pain from a large cyst on my spine. Bonitas is refusing to approve a medically necessary neck surgery even after my MRI clearly showed the damage. They had no problem paying thousands for 12 back clinic sessions that did absolutely nothing, yet now they refuse the one procedure that could truly help me. This is not just negligence, it’s cruelty. I’ve paid my premiums faithfully, trusted Bonitas for years, and now when I desperately need real help, they abandon me. How can a medical aid justify spending so much on failed “treatments” but deny a proven, doctor-recommended operation? I am tired, in pain, and losing hope. Bonitas, stop hiding behind policies and start caring about your members. Approve my surgery and give me my quality of life back.
2 replies
11 months ago
Outstanding service from Izzy at Outsurance
I had an excellent experience with OUTsurance, thanks to the amazing service from Izzy Padayachy. Within less than 10 minutes, Izzy assisted me and sent through all the necessary documents. The process was quick, efficient, and completely hassle-free. It’s rare to receive such fast and friendly service these days, and I truly appreciate the professionalism and support. Well done OUTsurance – and thank you Izzy! Highly recommended!
1 reply
18 months ago
Not delivering as promised
This is my first time ordering online from Makro. Never again!!! I have placed an order on the 3rd of December and the delivery date was for the 7th -saturday. The parcel is with the courier guy already. I phoned yesterday and was told that the courier guy have a backlog with their deliveries but they will ask them to do an urgent delivery. I have to make an arrangement for someone to be at home to collect the parcel.Still haven't received it. Why are you using a courier company that can't deliver? And reading all the comments on hello Peter, Makro doesn't even reply to the complaints. I want my parcel delivered today otherwise I want a refund and they can keep the item.
1 reply
20 months ago
Lack of communication
I have submitted my application to withdraw from the two pot. I have not received any communication since. I need an update regarding my request. my husband also withdraw from his savings at another company. He waited the days that they said it would take to complete the application and after not receiving his funds he queried it only to find out that the processing haven't even started. I have checked my SARS and no directive was issued. So my application process haven't started yet. My child have to go for a dental procedure. I had to postpone his appointment when old mutual said that they will only start with withdrawals later because I was going to use this funds for the procedure. I can't wait for 30 days not getting any updates. Please just communicate with your clients.
3 replies
21 months ago
Savings withdrawal request
I app**** for a savings withdrawal on 02 September. I received a confirmation email from Sanlam that my request should be completed 25 September. I have checked my SARS status today and nothing was submitted. I have send an email to Sanlam and the only feedback received is that the completion date is still 08 October???please explain as the watsapp number do not give you the option to chat to an agent. And you can't get through on the telephone. So for two weeks nothing was done?
9 replies
48 months ago
Credit bureau not updated
Second time that I have to complain about standard bank! In less than a year. Standard bank made an error when our bond was registered in 2017. I was registered as a joint account holder. This was corrected in December 2021 already but this was never updated on the credit bureau. I couldn't understand why I am being declined for affordability when I know it can't be. Until I requested my credit report from the bureau and saw it is still not updated. I urgently need assistance with updating this. And I can't wait up to 3 months for this to reflect at the credit bureau as I need finance now.. this was supposed to be updated 6 moths ago.
1 reply
55 months ago
Highly irate by standard bank
We have an existing bond with standard bank. In July we applied for an further bond and it was approved. Lawyers was appointed to finalize this and then they notice some errors on our existing bond made by the bank when registering our bond in 2017. The lawyers had escalated this to various managers, the attorney liaison and eventually two weeks ago to the the ombudsman to correct this in order for them to finalize this. According to the lawyers they do not get any feedback from the bank. We have been waiting 4 months now for a process that was supposed to be finalized in only 6 weeks.we are considering changing banks if this is not sorted by the end of the week and would definitely not recommend standard bank
2 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)