RV
Rusultaan R
Active since Feb 2018
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Bad service Vodacom
I am formally escalating an ongoing issue regarding my internet service, which has been non-functional since Thursday. Despite logging multiple calls with your support team, the matter remains unresolved, and I have yet to receive any meaningful feedback or assistance. This prolonged outage has significantly impacted my ability to meet important work commitments, resulting in considerable inconvenience and disruption. What is particularly concerning is the lack of communication and accountability from your side. I have explicitly requested that a member of management contact me to address this issue, yet to date, no one has made any effort to do so. I find this level of service unacceptable. As a paying customer, I expect not only a reliable service but also timely and effective support when issues arise. The absence of both is extremely frustrating. I urge you to treat this matter with the highest priority and ensure that a competent representative or member of management contacts me without further delay to resolve this issue. Additionally, I expect a clear explanation for the outage and the lack of response to my previous requests. Please consider this an urgent escalation. I look forward to your immediate attention and resolution.
3 replies
2 months ago
BAD MANAGEMENT AT COTTON ON SOMERSET MALL
I would like to formally express my disappointment regarding a recent experience at Cotton On in Somerset Mall. I purchased a pair of pants for my son and intended to use my daughter’s student card for the applicable discount. While I understand that store policies may require the cardholder to be present, the manner in which this was communicated by the store manager was highly unprofessional. The interaction was unnecessarily rude and left me feeling disrespected as a customer. Customer service should reflect courtesy, respect, and a willingness to assist, even when enforcing store policies. Unfortunately, this was not my experience on this occasion. As a result, I feel compelled to share this experience with my friends and family, as it has negatively impacted my perception of the store. I hope that this feedback will be taken seriously and used to improve the level of customer service in the future.
0 replies
2 months ago
Bad management and customer service
I have had such an horrible experience with the store manager at Edgar’s. I have purchased a pair of heels at the store, I noticed that it was the last pair and it looked like it had been worn underneath the sole however I asked the floor attendant and she said to me they can make a note on the shoe aswell to say that it has a mark it was our fast and I trusted them to do so, I also made a point to let them know I was not sure it would fit my daughter therefore I requested that they write everything down. When we got home it was too small, I took the shoe back and had such a horrible feeling experience with the manager at Edgar’s Somerset Mall Faranhaaz what an attitude this women had inspected the shoe and merely accused me of being worn so my argument is if she had worn the shoe why would would I return it would any sane person not clean it that would make sense bad customer service very impolite and really disappointing
0 replies
6 months ago
BAD CUSTOMER SERVICE!!!!!
I am writing to express my concern regarding a laptop purchased from Game, which is still under warranty. We recently discovered a crack on the inside of the device. My daughter, who is 19 years old, uses the laptop for her work and has always handled it with great care. The location of the crack is unusual and suggests that it may be a manufacturing defect rather than accidental damage. Despite the laptop being within its warranty period, I have not received any assistance to date. I initially emailed a manager with no response. I then contacted the store manager, who advised me to bring the laptop in for assessment. When I visited the store, I waited for more than half an hour and spoke to three different managers, only to be told to wait an additional twenty minutes. Unfortunately, I left without any resolution, feeling that my time had been wasted. I am extremely disappointed with the level of customer service received at Game Somerset Mall. Given the brand's reputation, I expected a more efficient and customer-focused experience. I am still awaiting feedback and would appreciate prompt assistance in resolving this matter. Thank you for your attention.
3 replies
8 months ago
unhappy customer
I have been a loyal Vodacom customer for many years, and I am extremely disappointed with the level of service I have recently received. Despite my long-standing relationship with Vodacom, I have now been debited twice for the month of September. When I requested a change to my debit order date, I made it clear that I did not want to be billed twice. Yet, this has happened, and I have had to spend hours on the phone trying to resolve the issue, with no feedback or resolution provided to me. This experience is completely unacceptable, especially for a customer who has remained with Vodacom for a lifetime. I urgently request that the duplicate debit be reversed and that written confirmation of this correction be provided immediately. I expect this matter to be treated with the seriousness it deserves and resolved without any further delay
2 replies
18 months ago
****MING CLIENTS BAY FITNESS STRAND WHICH IS NOE EDGE FITNESS
I had such a bad experience with BAY FITNESS in Strand. I have cancelled my gym membesrhip as I had it for month to month. I have notified the branch manager Desiree that I cancelled my GYM. A while late myself and my entire family recived letters from a Debt Collector company that BAYFITNESS has without any permission given them to contact us saying we are owing money. We went to BAYFITNESS which is taken over by Edge Fitness they refused to assist and said we must deal with the debt collector ourselves. hen we got to BAYFITNESS we saw so many people that had the same query. I have on numerous occassions emailed the debt review company saying I dont owe anything, but they are constantly threathening me to be handed over. I am not going to pay them as I do not owe any outstanding money. I have been busy with the cosnumers which is assisting me.
0 replies
28 months ago
Unhappy customer
3 days later I am without internet no one has called me back in resolving this issue can someone pls assist me urgently!!!!!
2 replies
30 months ago
Unhappy customer
I had such an horrible experience at Istore Somerset Mall. I went to Istore Saturday to have the iPhone booked in. A sales person assisted me and scheduled the appointment for Sunday the 9th Dec 2023. I took the phone in on the Sunday and then another sales person assisted me he said mam you are not booked in at Somerset Mall. The previous sales person made a mistake and booked it at Tygervalley instead of Somerset Mall. At this point I was already livid and I have asked to speak to a manager. Eventually after 10 minutes a manager by the name of Tasneem Collins came. I have never met such a cheeky and unprofessional person with an attitude, define not friendly but rather there to scare customers away . I have explained to her my situation instead of assisting me she says it’s not the sales person duty to assist me with bookings and making up excuses for what has transpired. I asked her to assist me with collecting the iPhone as I am not going to wait for a technician when I have booked the phone in. She refuses to see my point I asked for the area mangers email address which she also refused to give. I am utterly shocked and disappointed with this kind of costumer service.
0 replies
33 months ago
Bad customer service
Had such a bad experience with Octotel 2 technicians came out the first one put the fibre on the wrong location the second technician has such an attitude in assisting us I am so disappointed in the horrible services that they have delivered
1 reply
33 months ago
Bad customer service constantly calling Vodacom every single day
3 weeks later and I am still awaiting on Vodacom to resolve this issue with never ever having internet I have signed up with a month to month contract and any to cancel my internet. Thus far a manager called me once after I posted a review and still having the same problem. Can someone urgently contact me to cancel my contract and I want to be refunded for never having internet
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (100%)