EN
Eunice N
Active since Feb 2018
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
RELUCTANCE OF CAPITEC TO PAY MY MOTHER MONEY AND CLOSE HER ACCOUNT
My mother passed on in June 2021. After burial I reported her as deceased at Capitec Bank in Heidelberg Voortrekker Street branch. I requested that they allow us to have access to her. account and my plea was rejected because we didnt have a letter of authority then. We are eight siblings and scattered in the country. It was not easy to come together to visit the Masters Court. We managed to gather all required documents last year December and a letter of authority was issued. We chose the two eldest siblings to look after the estate because they stay at our homestead and they are not working either. Moreover, they are computer illiterate and they are not fami**** with uding technology. Mind you, im not on the letter of authority but obligated to lend a hand where necessary. I took then to Capitec to open a file and submit the necessary documents. These are the documents submitted to release the money into my brother's account which he has with Capitec. 1. My mother 2 ID copies with deceased stamp on both docs _ one bearing her ****en name and the other bearing her marriage surname. 2. Letter of authority which we got from 27 December 2025 but our names are in the court system just in case we just nominated my brother and sister to take card of stuff cause of their availability 3.My brother's ID Copy 4. My brother's Capitec account confirmation letter where the money must be paid into 5. MY sister ID Copy certified 6. Affidavit by my brother indicating that he has an agreement with my sister to have the money paid into his Capitec account 7. Affidavit by Julia whereby she says she is on the letter of authority but she agrees that the money must be paid into her brother account. I went to Capitec before good Friday and spoke to the branch manager who is aware that all documents have been submitted and she promised that the money would be paid on when 7 _ 14 working days. When they are supposed to pay, they come with irrelevant stories. The manager sent me an email from head office which still seeks all the documents we have submitted. Unless otherwise someone within. CAPITEC head office stole the amount be ause they called me and said irrelevant things. The money is not coming to me, its going to my brother's account. He is tired of going to Capitec with nothing becoming fruitful. He doesn't have money to put petrol when Capitec is ot willing to pay the money. TALK TO THE BRANCH MANAGER, SHE IS ALDO SHOCKED THATS WHY I THINK SOMEBODY STOLE THE MONEY. TELL THEM I WILL NEVER LEA E A Y STOBE UNTURNED UNTIL THEY PAY THE MONEY INTO DAVIDS ACCOUNT. Very ***** way of handling people's money especially when they have an audacity of saying they will close the matter. How come they close the case when the didnt pay the money. Can they also pay the money wth interest because they used it since 2021. The branch manager is the one who finalised everything and confirm when will the money be paid. She wax also shocked when she realised thst head office is reluctant yo pay. They need just to pay the money into David's account. She might be having g two IDs but they can see its the sane person. Other banks didn't give us a go around that is why I suspect that the money has disappeared from head office. I believe in Hello Peter and ask them to call David or Julia for confirmation as affidavits were submitted. They are holding on the money be cause they are making more money since, 2021 Regards Hello Peter.
0 replies
2 months ago
Listening to customers and providing remedial measures
It's fascinating to have an institution like Fais Ombud who took customers and their complaints seriously. I honour them indeed for their quick resolve of my typical complaint. Batho Pele is their priority. Thanks for the umpteenth time.
1 reply
2 months ago
RELUCTANCY OF CAPITEC TO UNLOCK MY FIXED DEPOSIT MONEY WITHOUT IMPOSING A LARGER PENALTIES.
I made a fixed deposit on 28 February 2026 but I want to unlock it but the penalty for unlocking my money is too much. Its tantamount to *****ing from customers. The government must regulate banks penalty fees. The money that we fix its hard earned money and I am asking myself who will benefit from my sweat. I want Capitec to bring back my money and keep the little interest they generated. People are being burned by ridiculous bank policies and no one says a thing about it. Its an unfair business practice where a bank can take your money that you have worked hard for. I also want to know the criteria they use to impose hefty fines on ones money. CAPITEC PLEASE UNLOCK MY MONEY WITH IMMEDIATE EFFECT. I just wonder how many people are being ****** like me in the name of penalties. I wouldn't mind if they impose R200 but not a thousand that I am required to put food on the table with. CAPITEC I AM REQUESTING YOU TO UNLOCK MY MONEY PLEASE.
0 replies
4 months ago
NASH NISSAN ALBERTON: ONE OF THE BEST DEALERSHIPS IN GAUTENG
I took my car for service at the dealership. Just want to thank and appreciate a wonderful job they did on the latest major service for the car. Their service is top class and they fixed all the loose ends created by the former dealership. Keep on doing your best and taking good care of your clients cars. You deserve a standing ovation
0 replies
9 months ago
Extraordinary service from Glasfit, Heidelberg branch in September 2025.
My car windscreen had an ugly crack from the lefthand side through to the right hand side. I called Momentum insurance to rescue me as my insurer. Momentum referred me to Glasfit, Heidelberg branch who performed a remarkable job on the windscreen. Glasfit, you truly Rock!!
0 replies
15 months ago
Vodacoms unfair business practice to clients
I app**** for fibre installation last year May. When the technician came I was not at home and they put fibre in the sitting room when it is supposed to be installed in the lapa. When I arrived I realised that they also did a shady work with their installation.. They left it lying on the floor. When I confronted them they said its because its a sitting-room so they thought it would be appropriate there.. Unfortunately they were not willing to listen and left me dumbfounded. I called Vodacom immediately and I was send from pillar to post. When I cited cancellation because no one was having access to the fibre in the house because of its locality I was told I would have to pay the penalty fee whereas I didn't take a contract but it was on a month to month basis. I feel ****** because on 31 January 2025 I filled in the form to accept that they must come relocate the fibre but I am still waiting to date. This not fair at at all and it is referred to as unfair business practice by such a massive company which I regarded as the best cellular network in the country. I would like Hello Peter to come to my rescue in this regard and my email is [email protected] Service Request no is: SR 250131-558372|| SO 250122-917793/Rev:1 I call them daily
2 replies
19 months ago
The interaction with Chantal at Nissan was unique
The interaction with Chantal at Nissan was unique. I couldn't hesitate to pay nissan a visit in the nearer future due to her outstanding and phenomenal attitude towards customers. She is one of a kind.
0 replies
101 months ago
UNFAIR BUSINESS PRACTICE WHICH DOESNT CONSIDER FIVE DAYS COOLING OFF PERIOD
I booked an apartment on 6 Feb 2018 via booking.com and cancelled that booking following day due to unforeseen circumstances. But to my amazement they debited my account on the 11Feb. I called them instantly and Shaida referred me to Goodness who after checking her books realised they debited without verifying cancellations. I requested her to reverse the R2000 debited and said she must firstly speak to her boss for permission. because she might reverse it and the bank can also reverse it. I wend to FNB for assistance and filled in the reversal form. To my amazement FNB couldn't effect a reversal due to the fact that according to the cancellation it indicated the entire amount to be paid not the deposit I paid. Ushaka is currently sending me from pillar to post. What can I get back my money
0 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (50%)