FAIS Ombud

Based on recent customer reviews, FAIS Ombud receives largely favourable feedback for assisting consumers in resolving disputes with brokers, insurers and service providers. Customers consistently mention prompt acknowledgement, clear communication and successful recovery of funds, with several praising named adjudicators by name. A recurring theme is gratitude for a free, accessible service that delivers outcomes within days or weeks. However, a notable group of complainants express frustration over dismissed rulings, perceived bias toward brokers and insurers, distorted accounts of events, and limited opportunity to respond before final decisions are issued.

FAIS Ombud has a TrustIndex of 7 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 147 hours 45 min.