IM
Izelle M
Active since Jan 2018
168
Reviews
0
Industries
Reviews
168 reviews3 weeks ago
6 YEARS OF FAILURE!!!
**📣 FORMAL COMPLAINT: SIX YEARS OF FAILED SERVICE FROM HOME AFFAIRS** To the Department of Home Affairs, To the Regional Manager, To the Office of the Minister, I am writing this letter out of absolute frustration, exhaustion, and disbelief at the level of incompetence I have endured for **six years** while trying to complete a simple surname change. What should have been a straightforward administrative process has turned into a **six‑year nightmare** filled with: - endless queues, - offline systems, - contradictory instructions, - untrained staff, - unanswered calls, - ignored emails, - and a complete lack of accountability. Let me outline the facts clearly: --- ## **1️⃣ Six years of queues and “offline” excuses** I have stood in queues for hours — repeatedly — only to be told: **“We are offline.”** This has happened so many times that it is clear this is not an exception. It is the norm. --- ## **2️⃣ My marriage certificate was uploaded — yet my surname was NOT changed** Despite providing all required documents, including my marriage certificate, I was issued a **new ID with my old surname**. How does a department issue a new ID while ignoring the very document they uploaded? --- ## **3️⃣ I was told I “cannot change my surname because I am still married to my previous husband”** This is not only incorrect — it is **insulting**. I divorced in **2009**. I provided the **divorce decree**. Yet your system still reflects outdated, incorrect information. This is not my error. This is your system’s failure. --- ## **4️⃣ The online system is dysfunctional** I was instructed to complete the process online. This is impossible when: - OTPs arrive late or not at all, - the system times out, - appointments disappear, - and the platform fails to load. This is not a digital service — it is a digital obstacle course. --- ## **5️⃣ Calls and emails go unanswered** I have phoned repeatedly. No one answers. I have emailed repeatedly. No one responds. A national department cannot operate like this. --- ## **6️⃣ Today’s appointment was the final insult** I finally secured an appointment for **10:00 today**. When I arrived: - I was told I needed to print the appointment confirmation — despite the fact that **everything is supposed to be on your system**. - I was then told I “cannot be found on the system” — even though I have an ID and a passport. - I was sent to another staff member who could not operate the tablet and eventually told me to “go home and try online again.” After six years of trying, this is the level of service I received. --- # **📌 This is not acceptable. Not for me. Not for any South African.** I am not asking for special treatment. I am asking for **basic competence**. I am asking for: 1. **Immediate correction of my surname** 2. **Immediate update of my marital status** 3. **Immediate confirmation of my application status** 4. **A senior official to take ownership of this case** 5. **A written explanation for the repeated failures of your systems and staff** I have been patient for six years. That patience is gone. This is not just my story — this is the story of thousands of South Africans who are failed daily by a department that is supposed to serve them. I expect a response. I expect accountability. And I expect action. **Enough is enough.** ---
0 replies
1 month ago
violating NCA
Despite SEVERAL emails and trying to make contact Nimble continued with the following:Avoid further action.JET acc S129 Letter of Demand issued (https://nmble.co/OkWmAqmz). Whatsapp: nimblegroup.co.za/Whatsapp?i=1gy54y Ref: 4EDC193695 Surely this is against the NCA ? You are supposed to allow my client the opportunity to make arrangements but all she got from you is resistance????
1 reply
1 month ago
******** Pension Deductions & Momentum’s Failure to Assist
I am extremely disappointed with the service I have received from Momentum Corporate regarding ******** pension fund deductions made during my probation period while employed at **********. According to my employment contract — which I submitted to Momentum upon request — I was never a permanent employee. I remained on probation for the entire duration of my employment and resigned before any permanent appointment was confirmed. Despite this, pension fund contributions were deducted from my salary from day one. This is contrary to legislation, fund rules, and standard industry practice, as pension contributions apply only to confirmed permanent employees. Instead of addressing the issue, Momentum responded with: “Kindly advise how we may better assist you using the attached offer of employment document.” This response is unacceptable. Momentum specifically requested proof, I provided the contract, and they are now pretending not to understand it. This is not assistance — it is avoidance. Momentum is a major financial institution. I expect professionalism, accountability, and compliance with the Pension Funds Act — not dismissive responses and circular communication. I require urgent resolution.
1 reply
1 month ago
Dissapearence of an account???Really? How does that happen?
I creatted a virtual prepaid credit card to pay my subscriptions from and it simply dissapeared from my app after I have been using it for monhts. I have been trying to get hold of an agent to assist me but have been transferred from one person to the other without being assisted. My problem is that my debitorders are now being unpaid as this account has " dissapeared" This is not the first time that I have lost money at Standard Bank but this is the very last time. This is pathetic and a total embarrasment to me and should be to Standard Bank as well. How does an account dissapear?The same way my deposit dissapeared at an ATM three years ago?
3 replies
1 month ago
Service? What service?
I app**** for a business account, I was contacted by a consultant who assured me that she created the account and that I will be able to find the account on my app. I have been trying to resolve this for weeks now as I apparently do not have a new account created and the persons at the call centre advised me to get hold of this person who phoned me. How on earth do I find her? Why can my account not be opened?
1 reply
1 month ago
pathetic service
I have been struggling since beginning of March with the following:Good day, For settlement discounts, please advise your client to contact our Debt Collections Contact Centre on 011 207 4500 as we do not have a mandate to assist due to Debit order policies. Should you wish to request for information on behalf of the customer, kindly complete the attached form and return both the completed and signed document, together with your Power of Attorney that authorizes for the request for information on behalf of the customer: [email protected]
1 reply
1 month ago
Patheitc service
received the following on 30 March and NOTHING else since then:Thank you for referring your enquiry to us. Please be advised that this matter will be handled by our third-party request team. Should you require further assistance, please forward an email to [email protected]. Kind regards Mamphoto Resolution team
1 reply
2 months ago
Negligence, Delays & Unfair Claim Repudiation
We app**** for short‑term insurance with Old Mutual in November 2025. My husband is a financial advisor and also serves as an Old Mutual broker , so we expected a basic level of professionalism and efficiency. Unfortunately, our application was never actioned. We only discovered this in January, two months later. My husband then resent every document, email, and proof requested so that the policy could finally be activated. In early February, we had to submit a claim — and from the very beginning, Old Mutual treated us like *****sters. Instead of acknowledging their own administrative failure, they immediately looked for reasons to repudiate the claim. Old Mutual sent three different assessors to our home: The first assessor confirmed an internal gas leak. The second assessor confirmed the same. The third assessor, however, suddenly claimed “over‑gassing” — something that makes no sense, especially since nobody services internal pipes inside a freezer. Despite two consistent assessments, Old Mutual chose the one report that allowed them to repudiate the claim. This is unacceptable, especially considering: The policy was delayed due to Old Mutual’s own negligence. We were treated with suspicion from day one. My husband is expected to bring business to Old Mutual — yet this is the service we receive? Three assessors were sent, and only the one with the most questionable conclusion was used to reject the claim. We will be escalating this matter to the Ombudsman for Short-Term Insurance, as the handling of this claim was unfair, inconsistent, and deeply unprofessional. I will also ensure that the public is made aware of the poor service we received from Old Mutual Short-Term Insurance. No client — broker or not — should be treated this way.
3 replies
2 months ago
Massbuild / RCS – Account Paid in Full but Still Reflecting on ITC**
MASS BUILD 6010242100001271187 I am lodging this complaint out of deep frustration and urgency. I have settled my Massbuild (Builders) account **in full**, yet it is still reflecting on my ITC credit report as if there is an outstanding balance. This incorrect listing is now affecting my employment opportunities, and despite spending the entire morning yesterday trying to resolve it, I have received **no assistance** from any department. I contacted: - **Builders** – who could not provide a statement or any explanation - **RCS** – who informed me that the account has **prescribed**, yet they also could not assist with an updated statement or correction - **The debt collectors** – who could not locate my account or provide any documentation At this point, I have spoken to multiple people across all three entities, and not a single person has been able to tell me: 1. Where my payments were allocated 2. Why the account is still showing as outstanding 3. Why a prescribed account is still listed on ITC 4. Who is responsible for updating or correcting the information This is unacceptable. I have fulfilled my obligations, and the failure to update my credit profile is now causing **real financial and professional harm**. I urgently require: - A **final paid‑up letter** - A **full statement** showing the allocation of my payments - Immediate **correction of the ITC listing** - Written confirmation that the account is closed and settled I am requesting urgent assistance from someone who is actually able to resolve this matter. I cannot continue being sent in circles between Builders, RCS, and debt collectors while my name and livelihood are being affected. I expect a response and resolution **within 48 hours**.
0 replies
2 months ago
Pathetic support.
I have been dealing with Regina Mahlangu since January this year and am unable to resolve any of my client`s accounts. He has two accoutns with MFC, he offered a settlement on one and want to enter into an agreement with the other but this Regina keeps on mixing the two accounts, when she does respond or alternativle she simply ignores my emails. What do I have to do to be assisted?
0 replies
Review Distribution
5 Star
24 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (0.5952380952380952%)
2 Star
3 (1.7857142857142858%)
1 Star
140 (83.33333333333333%)