NL
Nontsikelelo L
Active since Nov 2017
10
Reviews
0
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Reviews
10 reviews17 months ago
Thank you Evelyn - Heat King
Just wanted to thank Evelyn from Heat King for her great customer service and patience she has shown me and my mom from day one. I also wanted to thank her for sorting out our complaint. Thank you.
0 replies
37 months ago
MTN worse then public hospital!!!🤢🤢🤢
This is the first time I use MTN ever and I must say it has been the worst experience ever😡 I was interested in the home starter internet with router, went on website to buy but at checkout it said an agent would contact me, after a week NOTHING, tried again and after another week still nothing!!! Tried calling 083 135 for customer service and there is absolutely no option to speak to a consultant. I go to the East Gate mall store - they don't have stock. The shop assistant there gives me MTN direct sales number to call, I call and still no option to speak to a consultant. I then go to Phumlani Mall MTN, there are customers standing outside, the shop is closed even though they should be open , shop assistance are laughing with each other and chatting inside and non of the customers know what is happening, no one is communicating what's going on, finally we go in the store to ask, they say they waiting for the system to go on. After waiting for some time we decide to leave and go to Mall of Tembisa MTN. There are few people in the store but the line is not moving, after an hour of waiting, it takes another 30 - 40 min to register for the product. The guy helping me fumbling the system, starting over and over again, asking for the same details over and over again, asking for assistance, clicking the wrong things, having to take thumb print numerous times. He tells us it will take time and to walk around the mall for 2 hours because there is an authentication issue 🙆🏾 which will be solved in that time. We wait for 2 hours, we come back and are told that the shop assistant was wrong for asking us to wait and that it would actually take several days to resolve the issue. The shop assistant was laughing and never apologized. We spent 4 hours at that store and left with nothing!!!! They called several days later and said to come collect. I went to the store, there is a que and no one is managing the que so people start fighting about who came first and so forth, finally it's my turn after 30 - 40 minutes. It takes another hour and half to get that stupid router, I have to Pay R433 for the router and R150 for the sim card, which is almost R600. Which is something that could have been explained previously and a different shop assistant was helping me but the fumbling over the system was the same. I get home, I connect and there is absolutely no data, no internet, nothing!!! 😡 I try calling customer care but there are still no options to speak to an agent!!! So I have to now go back to that stupid store where no one knows what their doing!!!!😡😡😡😡 MTN is absolutely *******, for a network provider so big to run like a public hospital, Shame!!! , I am disgusted and disappointed and have never experienced such!!!! Sis!!!
0 replies
50 months ago
Useless!!!
Two lost packages, no response to complaints, no reliable tracking system, no accountability and international companies no longer supplying to south Africa because of this!!!
0 replies
53 months ago
Sa Post Office Sucks
I like buying things online and in the past year I have had to continously be aware of what I'm buying and from where which sucks!!!! I can't buy anything from overseas anymore because once it leaves Or Tambo airport to post office, it disappears. The company where I buy my piercing accessories has had to refund me once and now they no longer supply to South Africa due to packages disappearing. You can't track the package on the post office website because it doesn't work and who do you call??? I have been waiting for months for pills I bought online and it's the same story, the tracking stops once it leaves the airport. It's really upsetting because that is lots of money lost!!!
0 replies
66 months ago
Clicks Festival Mall bad staff behavior.
If there was a way of giving negative stars, I would: The service I got at clicks festival mall is appalling!!!!! I'm waiting in the queue getting closer to the till when an argument among the staff at the till begins right in front of all the customers. Two employees had a petty disagreement while the manager (or what I can assume is the manger) tried to break it up but was clearly not in charge and it was not pretty!!! I have worked as a sales person and I know you don't fight like that in front of customers, I was so disturbed by their behavior that when I was being served by the cashier who was involved, I told him that it's really bad for staff to fight like that in front of the customers. The cashier, (I later found out was Brian) still heated from his argument proceeded to enlighten me on how it was non of my business and that the argument is between him and his female colleague. I was honestly shocked because I honestly expected him to just politely apologize and that would have been that but it didn't end there. I said to him that it does involve me as a customer because I don't need to see such behavior and I didn't come to clicks for that. He, shouting, said that I feature no where and that he can say what he wants and that this is how that clicks is and I shouldn't tell him about customer service and that he has always worked there and will continue working there and that there is nothing I can do about it because it's really non of my business and why am I involving myself anyway?????!!!!!! My causin and I were sooo shocked, she said to him, it was unprofessional and you should atleast disagree in the back office and not in front of customers because you give customers a bad shopping experience. I said that they (the staff) involved us when this rant started. He blatantly asked where do we feature and who are we!!!!! We said that we are the customers?! In the rudest language he could get away with basically said that he is not there for us and that we shouldn't tell him anything and that we are nobody's!!! At this point he was being so rude and loud, I'm shocked no one intervened. I told him I would report him and he said that nothing would happen to him and nothing ever did so good luck with that!!!!!! Wow!!!! The actual experience was worse then what was said above. He said so many rude things and the aggression he exhibited was so uncontrollable that I realised that this was enabled behavior. No one could stand up to him and no one corrected him and he was sooo confident that nothing would happen because that's basically his shop!!!!! I have, since Saturday, heard that that clicks at Festival mall is soooo bad at customer service and the staff don't care!!!! I have decided to no longer support clicks festival mall especially when you hire such staff!!!! I will shop at dischem!!!! SIS!!!!
0 replies
67 months ago
Rubbish cell c
Rubbish only, I had the greatest network ever till 3 weeks ago, then all of a sudden I go from great network to rubbish. I called cell c, the technician said I should do a sim swap, I go to do the sim swap and the lady assisting me at cell c tells that cell c should stop telling people to do sim swaps because I'm the second person who's network suddenly disappeared!!! When I called again after being tired of loosing daily data of R20 for 1Gb for about 5 - 6 days of no network, they did not assist me at all!!! The one lady at call center didn't even wait for me to say hello - she was already saying 'due to your technical issues you will be redirected' and by redirected she meant 'I'm going to hang up on you without hearing a word you have to say"!!!!! Such rubbish!!!! I did everything that they said I should do, to receive the rubbish service and lack off network is rubbish!!!! I have been with cell c for years, and I even renewed a contract, I will surely have to cancel with this treatment and incompetence!!!!
1 reply
74 months ago
Homechoice harassment!!!!!
This company is sooooooo annoying!!!!! They call everyday (at odd hours tooo) , they send messages several times a day and it doesn't matter how many times you tell them to stop calling or ask them to remove your number from their mailing list - is the more you waste your time. I block their number but they use different numbers all the time so I'm always blocking but it doesn't work. I don't know what to do, it's at the point where I literally hate that company and would advise others not to buy from them because once they have your contacts they will harass you!!!!!
0 replies
77 months ago
Customer loss
I really don't understand what happened here but I used to buy my bus tickets through computicket travel with absolute ease. Out of nowhere since the beginning of January I always get an error message asking me to call customer care. I have to be on hold for soooo long then they clear the transaction only when I return online the page has reloaded, so I have to resubmit again and it's an endless cycle. I asked the customer care lady why this is happening, and she said something that didn't make sense. I got so frustrated after several attempts on several occasions that I just don't book with them anymore. I now am forced to use Justgo which charges R7 more but atleast I don't feel like I have been kicked out of some system failure club!!!!!
0 replies
77 months ago
Nedbank poor service
I am very, very disappointed in the level of service at nedbank. My father recently passed away and we have been trying to find out where does his home loan stand. We went to the bank with all the relevant documents and we were requested to use their phones to call the home loan department. We were on hold for almost an hour, we had to leave without getting through. The next day I personally called from home using my own airtime and the same thing happened, put on hold for almost an hour. We are going back to the bank again and I doubt we will get through to that God forsaken home loan department. Can anyone from that bank assist us as this is URGENT!!
0 replies
104 months ago
Stop sending me messages
I paid my account and I have sent the proof of payment to cell c email three times and I'm still getting messages about not paying, I called customer service and that didn't help cause they say I must send proof of payment - WHICH I DID!!! One of the messages says that they will debit my account on the 30th of this month!!!! I will be beyond ****ed if that happens when I have already paid!!! I also would like the calls from customer service to stop because when I answer it's a machine that tells me to hold then it drops itself. This is annoying and frustrating!!!! I don't understand what's the point of sending proof of payment to an email that clearly is never checked!!!!
1 reply
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