LN
Lethiwe N
Active since Nov 2017
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Appreciation- Jesse Saunders
I just wanted to take a moment to appreciate the service I got from Jesse Saunders at the We buy Cars pod in Arbour Crossing. I arrived on a Friday afternoon looking to sell my car. It was late and I know that most people want to be off and on their way on a Friday, but Jesse calmly assisted me understanding the difficult decision I had made to part with the 1st car I ever owned. He was patient and answered every single question I had to make the process easier. He showed kindness and empathy and I didn’t feel rushed to get the evaluation over and done with. I have gone and misplaced my logbook and have app**** for a duplicate which I was hoping to receive sooner than later. As much as the process hasn’t been concluded, I thought I’d take a moment and commend the service I have received from him.
1 reply
37 months ago
Discovery Insure star
I would like to applaud Mzwakhe Maduna for the awesome service I received from him whilst making an inquiry on my policy. Not only did he save me a bit of money (which is crucial in this economical climate), he engaged me with a great deal of understanding of my needs. I really appreciate customer service that LISTENS to customers than focusing on scripting. Mzwakhe, you are a star
1 reply
48 months ago
Unacceptable Service and lies
My father sent through his vehicle for repairs last year, a Dodge Journey. Your company based in Arbour Crossing- Amanzimtoti, through your consultant, Ashley stripped and referred the vehicle to Gearbox Centre where they replaced the gearbox, tested it and said it was ok. Putting aside that the car was also damaged at the Gearbox centre due to the July 2021 riots, the car was received by my father where he made payment for the work done on the 19th of August 2021. He drove it for 2-3 months, only to have the same problem occur, he took it back to your company and had it “fixed” the second time. About three months later the same problem came back and your company claimed to “fix” it again, now for the 3rd time. On 8 May 2022, my father experienced the same issue, now for the 4th time. He parked the vehicle and has been awaiting advice from the dealer in Amanzizmtoti with the email: [email protected] which he has not had any feedback to date. If we knew that we were dealing with a bunch of rogues, the vehicle would have been taken to a different place which could possibly give us better assistance. Someone here is either not doing their job correctly or you go out bluffing your brand loyal clients. Which BOTH would be very disappointing. My father is elderly and definitely DOES NOT need this inconvenience from you. I hope you actually DO something!
0 replies
48 months ago
Great Customer service from Siphokazi Makhathini
I just got off a call with Siphokazi Makhathini at customer care. This is the first time I have EVER realized what the words "customer care" really means, by how Siphokazi made me feel. What a warm and friendly lady, very patient as well. She saved me a trip to the store with TWO pensioners as we needed an invoice reprinted. She was on the ball and I really appreciated her 5 star assistance that brought great relief to our lives. Thank you so much Siphokazi, Makro has a gem in you.
3 replies
69 months ago
DPB Stellar Performance
I would like to applaud Durban Panel Beaters in Sydney Road for the good service I received from them after my insurer assigned my vehicle to them for repairs. I am very satisfied with their work and would further like to commend Nonku Majola for her timeous communication. I didn't have to wonder as I received conclusive updates regarding my vehicle which was in their care. She was courteous at ALL times and ON THE BALL with every question I had. I cannot exclaim my gratitude enough for this kind of service as it puts your mind at ease during challenging times. Thank you so much DPB and a bigger thank you to Nonku- Keep it up
1 reply
75 months ago
New Machine faulty/dead AGAIN in under 6 months!!
I am at my witts end with this defy washing machine. We bought the Defy Aquawave Technology DTL151 in November 2020. In December the PC board showed an error which the consultant I called didnt know so they sent a technician. He came and said the PÇ board was faulty and got a new one the following week. After connecting it, he realised it wasnt the pc board but the sensors that had an issue and went to get new ones which he installed a week later, upon installation, he realised it was the incorrect sensors and got the correct ones the week after that. We thought it was the end of that only to notice that the water would trickle into the machine even when it was off so we needed to switch off the tap behind it which wasnt a train smash, but that then meant the sensors weren't fully operational. We spent December and Jan with the technician coming in and out who wasnt very open when asked questions regarding the machine. And please note, we hardly use the machine as our helper prefers to handwash Now we have the lockdown, it is the 5th time IN 2020 we are using the washing machine. I put a blanket and towel for a quick wash, go to the kitchen to wash the dishes and come back and the machine is quiet with the stuff trapped inside. I tried to switch it on, checked if the plugs were working only to find that it has just gone cold turkey!!! What on earth did you sell us! I cannot believe how unreliable this machine has been! We have so many relatively new defy appliances and if this is the quality of products you produce then we surely are regretting the purchase. You better send someone with a brand new machine because I am tired of your incompetent technician that you send to do useless wor****! I also cannot believe that a machine purchased so late in the year can have so many faults! It hasn't even been 6 months! I am appalled! Lockdown or not, I want this sorted out immediately!!!!
0 replies
83 months ago
Unacceptable behaviour and service
We experienced such an inconvenience on the 31st of July at the Seadoone Post Office (Shop 27 Seadoone Mall, Seadoone Rd, Doonside, Amanzimtoti, 4126) where we found the doors closed at 1pm. There was ill looking signage on the door indicating to use an alternate entrance, but when we tried to open that door it was closed as well. We then tried to signal the African lady (staff) inside there to please open as it was before the 13:45 time that was indicated on the door, but she blatantly refused to do so. She only came rushing to open the doors when she saw that we were taking pictures of the signage outside (obviously indicating intention to report the matter) and unfortunately couldn’t zoom in close enough to capture them chilling. We then left as it was totally unacceptable and refused to listen to any excuses that she was about to make. The worst and unfortunate part about this was that my sister wanted to send a job application which she failed to do due to the ill treatment of the South African Post Office staff. Can you understand the negative ripple effect your organisation stands to cause to an individual’s livelihood? Do you understand the repercussions of your staff’s disgusting behaviour of undermining the community in which they are meant to serve? I am absolutely appalled by this to say the least. How many other people are trying to garner resources to afford themselves a better future, but have the South African Post Office as an additional hurdle they have to overcome, over and above their circumstances. I am beyond disappointed and disgusted. There is no way you could ever make up for the potential of my sister’s job application, but I hope for your sake that something is done regarding this complaint and the staff members in question as this is inexcusable.
0 replies
91 months ago
Atrocious service
Good day I bought a stove at Makro at Arbour Crossing Amanzimtoti on Sunday 16 December and received appalling service from your salesman Bongani Msomi over and above being given a 500mm Defy 4 plate stove where as your price board was written 600mm Defy 4 plate stove. I arrived at your appliances department where Bongani was called to assist us. I asked him for the stove and he said he was going to check stock. We were left for about 10 minutes. He then came back and said the stove was placed high so we had to wait for the forklift machine to retrieve it. I asked how long that would take and he assured 5-10 minutes. I then asked if the store has a place to sit while we wait as we were with an active 2 year old and he pointed in the direction of what we later learnt was the office chairs on sale department. We sat there for a while and when Bongani finally resurfaced, he got eye contact with my sister then left the stove in the middle of nowhere without handing it over to us (please see your surveillance around ±11:30) when this took place . We initially thought he was going to fetch something for us until my sister went looking for him and found him servicing other customers and told her he was done and there was nothing else. I was very disturbed by this as I still had a question regarding the stove which I had to ask at the counter as the person I was dealing with was no longer dealing with us. I am not sure if this is in line with your values as Makro, but I was gobsmacked! It was one thing waiting without understanding as to what was going on BUT to have Bongani leave the stove in the middle of nowhere and not bring it to us is BEYOND my understanding. I’m not sure if it is a means of undermining your customers or what but I was disgusted at such awful customer service- WORSE when that is how you make your income. Over and above that your price board (see attached) was written 600mm stove whereas the actual stove is 500mm. Please explain why is that? Are we being deceived/trapped to buy something less thinking it is more? I do not understand your intentions. I had come from Game store in Galleria because they did not have stock on hand and came to Makro only to receive such atrocious service and deceit. I am utterly disappointed and disgusted.
2 replies
104 months ago
Worst Service
I normally praise FNB for banking excellence but for the passed week i have had nothing but disgusting service filled with empty promises. Of all the banks, FNB is the only bank that doesn't give you stamped bank statements at the ATM which leaves people that work in a pickle of having to get off work. I couldn't do that so i called them to organise that a STAMPED one be sent to me. I was assured by Nomagugu Mbane i would receive it in 48 hours, but due to the high volume of requests would have it sent by Friday 10 November. I calmly accepted this. Came Friday, still nothing. I then called and the lady said she would call me back with feed back. She still hasn't. On Monday, i called and was promised to have it by COB of which i still have not received it. I have called twice this morning after Fortunate promised to get back to me within an hour, two hours late, she was nowhere to be found. another lady promised to get back to me when i called to speak to Fortunate and i am still awaiting that but am not holding my breath about it. Whats worse is that NOBODY is telling me whether i will receive it or not and i am gatvol! I have been given the run around using my time, energy and airtime! I am disappointed to say the least and angry for being made a fool by FNB. They ask "how can we help you?" but DON'T help when you answer! Disgusting!
1 reply
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
4 (44.44444444444444%)