RH
Roxane H
Active since Sep 2017
8
Reviews
0
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Reviews
8 reviews18 months ago
Funeral Fund
My deceased mom 91 years old has been a member of the SA Funeral Trust for over 20 years. Then when she passed away they refused to bury my mom because she paid the last 4 months late. but they kept the money. we then also paid for December 2024 which money they also kept. but i still had to pay R10 000.00 cash. There reasoning is that the policy lapsed after 3 months which I understand but if that is so why did they keep the money and issued us receipts paid up to December 2024. but when she passed away in December they refused to bury her after being a client for more than 20 years. Please can someone explain this to me.
0 replies
80 months ago
dissapointed in mr price herm****
myself and my daughter has just been to mr price herm****. just to browse and see what we can get for xmas. my daughter dressed in her school uniform with her school bag on her back. as we were about to exit the store the security lady calls my 13 year old daughter back to search her school bag. really mr price. the lady wasn't rude and said its store policy. really to search primary school kids school bags. i was very dissapointed in mr price herm****.
0 replies
83 months ago
Thank you Candice Martin from Pick and Pay Herm****
i would like to say thank you to the customer services manager Candice who always goes the extra mile for her clients.
1 reply
83 months ago
Unhappy Service PNA Herm**** by Molleen Marais
On Saturday, 17 August 2019 at 11h00 in the morning i went to PNA Herm**** to have 4 helium baloons blown up. The staff was very friendly and was just about to help me when the mananger came to the counter and said NO we cannot blow up baloons this time of the morning because the shop is busy. in the line behind me was 3 people and a couple looking around in the shop. It was my daughters 13th birthday and she refused even after i explained that it was only 4 baloons which im sure wasnt going to take that long. and she still said NO and said i must come back at 15h00 after i explained that the birtday party starts at 15h00 and if she could please help us she said NO. i will never go to PNA Herm**** again because of Molleen Marais. She took the smile away on my daughters birthday. Kind regards Roxane
0 replies
86 months ago
Strawberry Whirls
i bought strawberry whirls on the 9th May 2019. in the pack there were about 10 biscuits without the strawberry centers. i then mailed a picture and the purchase slip to bakers. with no reply to date. the email address used was ********** Please advise
0 replies
99 months ago
Pensioner Purchase
below is my email and reply in February to Sportscene head office on behalf of my mom that is a pensioner. still waiting on a reply Good day, Your reference number is RM113418. We hereby would like to confirm that your complaint has been escalated to the Sports Operations Department and they will be in contact shortly. For further assistance contact our Customer Services Department on e-mail address: ********** or via telephone on 0860 576 576 or (021) ********** . Yours sincerely, ROZANNE OVIES Administrator: Customer Services TFG Financial Services Foschini Retail Group (Pty) Ltd reg.no. 1988/007302/07 t: +27 (0)21 ********** f: +27 (0)21 ********** e: ********** ww****g.co.za Please consider the environment before printing this e-mail TFG is a registered credit provider and authorised financial services provider. NCRCP 36. From: Andrew Greeff Architects ********** Sent: 26 February 2018 09:02 AM Subject: Customer Complaint _ Louisa Brikkels Good Morning My mother purchased 2 pairs of Adidas from Sportcene Cavendish square. On pair in June & another in October, she must wear comfortable shoes because of her age. The pair of Adidas that she bought in October is breaking on the inside. She went to Sportcene Cavendish Square to speak to the Manager who says it’s not her problem and that she cannot replace the shoes. My mother is a pensioner and must save up every time she want to buy shoes. So if it is my mother’s fault why is there nothing wrong with the pair that she purchased in June. R 1,300.00 is all of her pension, and now Sportcene Cavendish refuses to replace the shoes. Please advise should you need additional information. Your speedy response will be appreciated. I await your comment on the above. Kind regards Roxane Hendricks
1 reply
105 months ago
Rain Cheque - Pick n Pay Herm****
on the 28th September Thabisile Macuacua replied on my review regarding my rain cheque at pick n pay herm****. her reply was that my case is now with management and that she will get back to me. it has now been 13 days. Please can I get a reply from management. thank you Roxane
1 reply
106 months ago
Rain Cheque - Pick n Pay Herm****
I have a rain cheque for Omo Liquid Ultra 900ml that has been out of stock for the past month. I checked in store at least twice a week to see if the item is in stock. I spoke to one of the managers named Nicholas at least three times regarding my rain checks for this item. He assured me that they would extend the date of the rain check if they don't have it in time or source it from another branch or make a plan to honor the rain check. This morning I checked again, no stock, called to speak to the branch Manager Wayne who has now told me that they are unable to honour the rain cheque because it was an instore promotion. As far as I understand is that if a price is shown on a shelf and the product is out of stock a raincheque is issued. I love shopping at pick n pay herm**** but this has now completely changed my thinking about pick n pay herm****. hope to get an answer on this. Kind regards Roxane
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (87.5%)