RA
Rue-Shannon Alexander
Active since Sep 2017
19
Reviews
0
Industries
Reviews
19 reviews25 months ago
Incorrect Order
I'd like to complain with the Cnr Strand Road &, Van Tromp St, Bellville, Cape Town, branch after the staff attended to getting their lunch orders ready they eventually assisted with mine and only to get to work and see they did not give me the correct order.
0 replies
27 months ago
So called customer centric company
I was attempting to purchase items on the exact website but kept getting kicked off, loading pages on the payment screen with the result that the items are no longer available. The APP kept saying I did not have enough funds which was incorrect. Apon calling the TFG Team I was advised that the purchase went through however was declined due to stock (keep in mind I received no order number) I was then referred to the Bash Support team who told me they have no confirmation of the order and I require a statement from the TFG customer service team for them to process the refund back to my account which could take 1-10 working day as per Thembi. Now please explain to me how there is no connection between the two and the customer now needs to make contact and request the information? The credit it now hanging somewhere, I unable to redo the order as I need to wait until the funds clear and all they can say is “ We appreciate your speedy response to our message! As a customer-centric company, we always strive to provide the best possible experience for our customer’s and it is disheartening to hear when we fall short on that goal. We are sorry to hear about the issue with your recent purchase, as we take customer satisfaction seriously and we want to ensure that your concerns are addressed properly. As your request for inconvenience caused to yourself falls outside of the scope within our department as your query relates to an online purchase, we are obliged to refer you to contact our team of experts who are readily available and will be able to help answer any questions you may have. The specialized team may be contacted on 0861 111 761 or via email at [email protected] for further assistance and feedback. Please relook at this matter as I firmly believe that this could of been handled better. compensate my R400.00 so I can go into a store and purchase the items
0 replies
39 months ago
Missing Items
I ordered a Super Sunday and a Big boss cheeseburger. When I got home the bag only had the 6 pieces of dry chicken (white pieces and 2 rolls and 2 wings instead of 4, also no coleslaw and no burger was in the bag. This all after waiting for an hour with a toddler, this is by far the worst customer service experience by far
1 reply
40 months ago
No customer service
I need assistance with an order that was partially delivered. I am not getting any assistance on your email or WhatsApp. I waited for an hour just for the chat to be referred to an agent, they took my order number 25 minutes ago and never acknowledged anything
0 replies
43 months ago
Awesome experience
We visited Monkey Town on Sunday, celebrating my niece's 2nd birthday, over all the experience was good, the kids had fun, besides cape town's weather overall the experience was memorable
0 replies
47 months ago
Sleeping on duty
Today I visited your N1 City branch with my family. Kids wanted to enjoy the play area and husband wanted to watch the premier game. After some time my 11 year old comes to me and says the kids are being rough and the person who's suppose to look after us is asleep under the play pen. Now just there and then I get up and go see for myself ( the picture is available) to my surprise the staff attendant is fast asleep I asked our waitor Jason to please call the manager on duty to our table. I explained the situation they then called another Manger and woke up there staff member.. so for an establishment who's logo is big on family thus was certainly concerning when your staff goes missing and no one knows they fast asleep on duty??? No compensation at all paid my bill and left the gentlemen who's suppose to be in charge never came to apologize and rather just walked on by.. I'll gladly forward the picture if need be.
0 replies
48 months ago
Poor Quality and Customer service
Your customer service is just as **** as your shoes quality. You log a complaint with no one getting back to you. You contact them again only to be told by Siphamandla that the person who assisted you is off and only back on Monday??? What nonsense is that? They not able to assist you as they logged it in there person email
1 reply
48 months ago
Claim delay
I've been waiting a month for a claim to be processed and received no communication regarding this.
8 replies
51 months ago
False advertising
MRP is by far the worse, from false advertising to poor customer service online and in-store. I know for a fact no one will get back to me and I'm wasting my own sweet time typing this complaint. Teach your in-store staff etiquette I've never felt so belittled ever its pathetic
1 reply
51 months ago
Spoke with a gentleman named Brandon was experiencing issues with a purchase he assisted me through the entire process
Spoke with a gentleman named Brandon was experiencing issues with a purchase he assisted me through the entire process. Professional, friendly and so patient
1 reply
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)