MM
Malusi M
Active since Aug 2017
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Terrible Service From Chery Lenasia
I am raising a complaint against Chery Lenasia, as they customer service is terrible, they sold me a new Tiggo 8 Pro Max and gave me an incorrect spare key In January. To my surprise when I went back to query the not working key on the 2nd October 2025, I found out that the key does not belong to my car and to another Client in Mpumalanga. They assured the issue will be resolved, however, To date, I am been getting the same message that Imaan, Anwar and Ebhahim will get back to who never do. Since this purchase, its been an issue after issue to a stage where I ended up reporting them to the ombudsman for another issue and I see escalations is the only language they understand.
0 replies
16 months ago
Unhappy Sales Experience
I traded-in my old vehicle at Chery Lenasia and handed over the car on the 24th January 2025 of which i explained to the sales rep that please ensure the settlement to my bank is paid on time as the debit order run has went through and they will still debit on the 27th Jan 2025. They failed settle my bank on time that the settlement offer expired and was asked for a new settlement letter of which I asked them to put it on record that they would refund my installment for Jan since they failed to pay on time. They agreed. However if I do not follow up nothing happens from their end as they have already received the payment from the bank on the new vehicle. I sent a follow up email on the 12th Feb where I put all on record of the actions that had happened just incase I need to escallate this further. I then received a request to complete a refund form (12th Feb 2025). I supp**** the documents they needed then i was told it was processed. To my suprise, two days later i am asked to supply proof that I did pay January which was provided then dead silence. I do not think Chery Lenasia cares about their client's experience or is interested in fulfilling their promises as long as they got their sales, whatever other factors promised by them to uphold are all lies. I have bought many cars before, but this process has been the worst in my life.
0 replies
29 months ago
Poor Customer Service
African Bank did a debit on my account on the 27th Dec 2023 and in Jan, they called telling me that they never received anything. Engaged my bank, and submitted proof that the money was debited, logged a query with African Bank(9457571897), sent the requested document to multiple email addresses and to my surprise the query was closed without any feedback and I am still left in the dark despite all efforts done on my side to resolve this issue. This is impacting my credit record and African Bank is not coming to the party to sort their own issues out.
1 reply
91 months ago
Poor Customer Service- GF5603
I placed my order with Presles and paid cash amount for the item to be delivered. I have several follow-ups there after to a point where i got a message confirming that i must contact the post office my item is delivered. Two other calls where made to Pres Les where the customer service agent confirm that this item is delivered and i must go to the post office. After going to the post office to my surprise nothing was delivered. I phoned the customer service call centre and spoke to Amy Jacobs who assured me that she will take accountability of this case and follow-up but will ensure that i receive a call from them. Full two weeks has passed without any feedback or call from their offices as they had promised. I am unhappy with the empty promises this company has made and i would recommend that due to the fact that they failed to meet their end of the bargain to refund my funds.
0 replies
93 months ago
Poor Service:4176087710
The service received when lodging a claim is so rediculous. I submitted all requested documents in September and wad assured someone will come back to me. An automated communication that confirms someone will come back to me within 48hours even the staff dont adhere to it. I have been the one doing the follow ups and not even one consultant appologised. I spoke to Eunice who assured me that after resending page two of serender documents i was asked to phone after 5 hours. Immediately i received confirmation that documents have been received and followed up where the person who answered still could not deliver the service promised. I phoned again and asked to resend once more to a staff directly and she will action ASAP which was Thursday during the day. Only to follow-up again on yesterday where Victor who i once spoke to n sent documents to confirmed that the claim was proceed at 14:00 and i should hold and they will authorise the claim now and i should get an sms conforming same. Till this morning no sms has come through. The peace of mind assurance they give on investigating with them and funeral benefit is all a lie. That is why i am moving my money from you guys.
0 replies
94 months ago
Lack of service and commitment from their finance department
I completed the refund forms and it stated a refund will be done in 20 working days. its now two months where I have sent several email to the financial department at Unisa with no response or refund being made can someone please process same. case number: 18240NX64289
1 reply
107 months ago
Failure to do what your promise
Good day I applied for internet and was approved and in the 25th I got a welcome sms on my phone. Today I try and do a follow-up and I'm told I cancelled the applications which I never did and no one bothered to communicate same with me. When I called the sales department they referred me to the technical department and I was referred back to sale where I spoke to a supervisor by the name of lucky who promised to call me back in 5 mins. It's now over 2 hours with no answer. Is this a service you provide to all your clients as what you sell on TV and reality is not the same.
2 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)