TR
Tshegofatso R
Active since Aug 2017
7
Reviews
0
Industries
Reviews
7 reviews3 weeks ago
DO NOT RECOMMEND
I have made a payment on the 09 May 2026 and I am still without fibre connection. I am now told that they need to first install outside my house then I still need to wait a couple of days for the installation before I can have fibre. The fact that they are not transparent with their installation process is *********. I am also unsettled with the fact that I am going to be debited on the 01 June whereas I have never had access to their services
0 replies
3 months ago
Use them at your own risk
I am defeated as my son was involved in a car accident in 2021 and Wolmarans attorneys was recommended by Discovery Bank to assist. I would never recommend them as you chase for feedback and the answers are in jargon and obviously no turn around can be given. I was introduced to them as a firm that only assists with Raf claims and thought the process will ve seamless and easy however I have to run after them to get updates. To my surprise they have revamped and got into a partnership making me feel left in the cold and worried if my sons case matters. I am paying out of pocket for specialist and it is now exhausting. Im now told I need to wait for the new partners to introduce themselves to me then my file will be allocated to someone. My question is what happens in the interim we are talking about lives affected. The lady I spoke to honestly didnt care. Her tone and attitude showed no empathy and care. I asked questions and she didnt have answers and ended up telling me that she now doesnt know what to say to me cause I just need to wait for my file to be allocated. If they struggle with RAF claims I feel sorry for those trusting them with deceased estates
0 replies
43 months ago
Incompetent and waste of time
My query has been declined multiple times because SARS states that I have never laid a complaint with them. The tax ombud never bothered to work on my complaint even though I have advised that my complaint is considered as a dispute and not a complaint with sars. I am still advised to lodge a complaint with SARS. How am I suppose to do so? No resolution or intervention is confirmed by the ombud.
0 replies
44 months ago
Tax ombud a joke
Still awaiting for a response for an appeal on the 14 September 2022. Level of professionalism is poor. My complaint is still not resolved. Now my emails are being ignored
0 replies
45 months ago
Scam
Im disappointed with the service. I placed an order online and delivery address is reflecting incorrectly. I have dm'd seller on social media, sent multiple emails on all 3 emails provided, contacted all their numbers which go straight to voicemail. They have also removed commenting on their socials. That rime they have daily updates on their socials. It's such an inconvenience that now I have to do a chargeback through my bank to get the funds back
0 replies
56 months ago
No reason for fraud flag😢
Hi my Discovery bank has been put on a block and have been trying to have the issue rectified for the past week. Each time I'm put through to the fraud department either they don't know why my account is locked or they disconnect my call promising a callback that never happens as I'm not even asked which number I'm available on. My phone is damaged and my card is lost so I stopped my card then downloaded the app on a new device. There hasn't been any new or irregular activities on the account. The lack professionalism, efficiency and client support is appalling. I emailed the complaints department on the 15/10/21 and 17/10/21, all I'm getting are automated response. Called in today and I'm devastated because now the fraud department can't assist me cause they say they can only verify me through my number. I have access to my emails and their app. Don't they have a manual verification? Was advised that the complaints is also available by email. I'm confused as now my matter seems to be ignored and no one is willing to assist. Was planning on moving my salary to Discovery bank😭, just imagine this happening to my salary and debit orders not getting anything. Thought an online bank was evolution, I don't recommend them as there are no easily accessible branches to assist. Have a spend alot of money on phone calls
2 replies
107 months ago
Customers should be made aware what they paying
<p>I have been handed over to JJ Harmes debt collection company in February 2017 for arrears. I dont recall the last time I received any statements with a breakdown of all the fees and charges that have been added on the account. I have been given the first amount of R3600 in May as an overall balance, then R4600 in July. I disputed the amount and was told to go to the nearest branch to receive a statement. I then asked to make payment arrangements and the Manager at JJ Harmes (Jeffrey) then told me it wont be possible as auditors will be coming on the 15/08/17 and if i dont make a payment of R1000 I will be garnished. I found it really strange as I am not given options even though I have advised numerous times of my situation.</p> <p>I then went to a Bradlows branch on the 02/08/17 to get an understanding of the charges and why my balance is increasing at such a rate. The cashier then provided me with a 'over balance' as she calls it of R4900 after Ive made a payment of R200. I then asked her to provide me with a statement printout so that I can be able to see what Im being charged for and she just told me that they dont print out statements. I then asked if I can be sent a paper statement or online statement and then again with no interest in what Im saying she said that they dont provide those services.</p> <p>I then asked her to provide me with my balance and she said I dont have a balance but an overall balance which still doesnt make sense.</p> <p>Can we please have people that service us understand their product and proccesses as it makes it difficult for me as a consumer as to be told to refer back to my contract and calculate why my 'OVERALL BALANCE' is high!!!!</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)