Exito Fashion House
Unclaimed Business
|1.1|13 Reviews (last 12 months)|This business does not respond to reviews
Exito Fashion House
Unclaimed Business
|1.1
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Exito Fashion House is facing significant customer experience challenges, with a recurring theme of undelivered online orders and unresponsive communication channels. Customers consistently mention paying for items that never arrive, sometimes waiting many months without resolution. Shoppers repeatedly highlight that listed phone numbers do not work, emails go unanswered, and Instagram comments and messaging are disabled. A frequent sentiment is frustration around the contrast between active social media posting and absent customer support, alongside concerns about product accuracy and refund refusals.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-100Unlikely
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lerato M
1 reviews | Active since May 2025
1 Apr 2026, 14:17
Unhappy customer
I placed an Order on the 16 November 2025 and I haven’t received my order. Tried calling Exito fashion house but all the numbers on website are not working sent an email and the was no response. This is not my first order at Exito fashion house but it’s the first time I am experiencing this.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since May 2025
1 Apr 2026, 14:17
Unhappy customer
I placed an Order on the 16 November 2025 and I haven’t received my order. Tried calling Exito fashion house but all the numbers on website are not working sent an email and the was no response. This is not my first order at Exito fashion house but it’s the first time I am experiencing this.
0
Replies (0)NC
Ntobi C
1 reviews | Active since Jul 2016
13 Feb 2026, 11:56
Stay away from EXITO FASHION HOUSE
I placed my order in October of last year. I have sent multiple emails requesting an update on the delivery date, and I have also attempted to reach them by phone. Unfortunately, I have not received any response through email or phone calls. Furthermore, attempts to contact them via Instagram have also been unsuccessful. I noticed that their social media activity, specifically on your TikTok page, now appears to focus on decor rather than clothing. Stay away from this woman
Helpful (0)
|Replies (0)NC
Ntobi C
1 reviews | Active since Jul 2016
13 Feb 2026, 11:56
Stay away from EXITO FASHION HOUSE
I placed my order in October of last year. I have sent multiple emails requesting an update on the delivery date, and I have also attempted to reach them by phone. Unfortunately, I have not received any response through email or phone calls. Furthermore, attempts to contact them via Instagram have also been unsuccessful. I noticed that their social media activity, specifically on your TikTok page, now appears to focus on decor rather than clothing. Stay away from this woman
0
Replies (0)ZM
Zama M
1 reviews | Active since Jan 2026
16 Jan 2026, 06:45
Unhappy customer
I ordered a top on the 7 Nov 2025 and till today I haven't received it. I've sent emails with no response and they numbers don't work. She posts just about everyday on Instagram but there noway of getting a hold of them and the messages on her social media is off.
Helpful (0)
|Replies (0)ZM
Zama M
1 reviews | Active since Jan 2026
16 Jan 2026, 06:45
Unhappy customer
I ordered a top on the 7 Nov 2025 and till today I haven't received it. I've sent emails with no response and they numbers don't work. She posts just about everyday on Instagram but there noway of getting a hold of them and the messages on her social media is off.
0
Replies (0)FB
Fezeka B
1 reviews | Active since Dec 2025
6 Dec 2025, 20:45
Unhappy customer
I ordered on the 21 October 2025 and I have not yet received my order which I wanted to wear on the 29 November 2025. Tried calling Exito office but all the numbers on the website are not working, sent numerous emails which were not responded to. On Instagram I can't send a text 😭 😢 . This is not my first order at Exito, but it's the first time I am experiencing this. Yhooo
Helpful (0)
|Replies (0)FB
Fezeka B
1 reviews | Active since Dec 2025
6 Dec 2025, 20:45
Unhappy customer
I ordered on the 21 October 2025 and I have not yet received my order which I wanted to wear on the 29 November 2025. Tried calling Exito office but all the numbers on the website are not working, sent numerous emails which were not responded to. On Instagram I can't send a text 😭 😢 . This is not my first order at Exito, but it's the first time I am experiencing this. Yhooo
0
Replies (0)PM
Palesa M
1 reviews | Active since Sept 2020
26 Nov 2025, 13:27
Follow ups Ignored
I ordered 3 dresses online despite several follow ups, no response. They advertised a number we could call but it doesn't work. Refilwe keeps advertising on a daily basis but not respond to her clients. It's not my first purchase but previously they would respond to delays. Sad thing many women follow her and desire to support her but the business ethic here will make you think twice.
Helpful (0)
|Replies (0)PM
Palesa M
1 reviews | Active since Sept 2020
26 Nov 2025, 13:27
Follow ups Ignored
I ordered 3 dresses online despite several follow ups, no response. They advertised a number we could call but it doesn't work. Refilwe keeps advertising on a daily basis but not respond to her clients. It's not my first purchase but previously they would respond to delays. Sad thing many women follow her and desire to support her but the business ethic here will make you think twice.
0
Replies (0)A
Anonymous
1 reviews | Active since Apr 2016
11 Nov 2025, 11:24
Disgusted
The service is appalling, really terrible and I want my money back. I have tried to email these ppl countless times and nobody responds they tell you they can't locate your order number when you have paid for your order. This is truly disgusting as I was trying to support black business and they do this nonsense.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Apr 2016
11 Nov 2025, 11:24
Disgusted
The service is appalling, really terrible and I want my money back. I have tried to email these ppl countless times and nobody responds they tell you they can't locate your order number when you have paid for your order. This is truly disgusting as I was trying to support black business and they do this nonsense.
0
Replies (0)NN
Nom N
1 reviews | Active since Nov 2025
5 Nov 2025, 17:33
EXITO FASHION HOUSE ****
EXITO FASHION HOUSE advertises on their instagram page but the comment section is switch off. I have ordered online on their website on the 21 October 2025. Their customer care email address is not attended to. All their listed phone numbers dont exist and they dont have any whatsapp platform. Can the OMBUDSMAN please look into all these complaints about this supplier and try to close them down or at least to get our money back.
Helpful (0)
|Replies (0)NN
Nom N
1 reviews | Active since Nov 2025
5 Nov 2025, 17:33
EXITO FASHION HOUSE ****
EXITO FASHION HOUSE advertises on their instagram page but the comment section is switch off. I have ordered online on their website on the 21 October 2025. Their customer care email address is not attended to. All their listed phone numbers dont exist and they dont have any whatsapp platform. Can the OMBUDSMAN please look into all these complaints about this supplier and try to close them down or at least to get our money back.
0
Replies (0)DL
Dibona L
1 reviews | Active since Aug 2021
26 Oct 2025, 07:35
Horrible Customer service
Horrible Customer service and this shop should be closed and the owner sued or arrested for ***** , she does not deserve to own a shop, I ordered 2 dresses on 13th September 2025 for a surprise Anniversary only to find out i have surprised myself as I am still waiting for my orders with no update ,no communication and her shop at Pretoria north is closed.Please Refund my money back
Helpful (0)
|Replies (0)DL
Dibona L
1 reviews | Active since Aug 2021
26 Oct 2025, 07:35
Horrible Customer service
Horrible Customer service and this shop should be closed and the owner sued or arrested for ***** , she does not deserve to own a shop, I ordered 2 dresses on 13th September 2025 for a surprise Anniversary only to find out i have surprised myself as I am still waiting for my orders with no update ,no communication and her shop at Pretoria north is closed.Please Refund my money back
0
Replies (0)