Ferdinand B

Active since Jul 2017

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13 reviews

8 months ago

Unauthorised Withholding of Vehicle, Damage, – Extremely Poor Experience

I am extremely disappointed with my recent experience. I booked my vehicle for a scheduled service and clearly requested that the service be completed before 13:00, as I had an urgent appointment at 16:00. When the service could not be completed in time, I attempted to collect my vehicle — which is still fully within the manufacturer’s warranty and contract specifications. I was refused access to the vehicle on the instruction of a manager, with no valid contractual or legal justification. This forced me to rent a car at my own expense to attend my emergency. Since then, I have repeatedly requested the specific contract clause that supposedly gives the service centre the authority to withhold my vehicle. The manager refused to provide this, instead referring to irrelevant rules about keys in the ignition and accident liability — none of which justify denying me access to my vehicle. After several emails, and communication I was told to “send a letter from my lawyer,” and I am still awaiting a proper response. To make matters worse, my vehicle’s radio screen is now broken, and feedback from the service centre confirms that no actual work was done there during the appointment. I now have to return my vehicle for the damage to be repaired, causing further inconvenience and costs — all due to their obstructive and unprofessional conduct. This is completely unacceptable. Withholding a customer’s vehicle without justification, failing to provide service, and causing damage is unprofessional, irresponsible, and a breach of trust.

0 replies

Vodacom

15 months ago

Vodacom

Vodacom Keep changing personal info on their side, it is at a level where I cannot log into my own account, the email is not mine, the number is not mine. This is not even the first time this is happening, this is so bad service. Rude employees over the phone, that I don't feel all of them are competent.

2 replies

Discovery Health

17 months ago

Discovery - failure to provide service.

Discovery is one of the worst medical providers out there, 1- Rejecting claims, then after a month sends an apology letter saying they should have never rejected the claim for HOSPITALIZATION!! 2- Phoning doctors behind your back making appointments on your behalf (NO POPI ACT? ) 3- Waiting longer than a month for a small claim to be paid back into my account. 4-No one works before 8:00 AM, You must phone them when they want to assist. Please be very careful of all claims and communication with discovery.

2 replies

Vodacom

18 months ago

VODACOM *****

Vodacom is busy with ***** - i logged 34 SR # in the last 20 days - every note on the system shows that they have given me a call back - when going into vodacom they showed me on the system the number they are calling is for a record label - i then phoned that number and the person confirmed that vodacom gave him my Name/Surname and ID # - So where are you keeping my info safe ? Secondly my connections has been of since 30 January 2025. T HIS IS NOW 21 FEB 2025 Kagisano doesnt reply emails or phone calls Lihle doesnt reply mails or phone calls Byron doesnt reply mails or phone calls Mikyla doesnt reply mails or phone calls Julius doesnt reply mails or phone calls . STAY AS FAR AS POSSIBLE AWAY FROM VODACOM SERVICE !

5 replies

Vodacom

18 months ago

Vodacom is bad

Have been requesting a technician for the last week, now Vodacom sends me a SMS saying the ticket has been closed, nothing has been fixed, worst service you can receive.

4 replies

Vodacom

18 months ago

Vodacom Fibre

It is impossible to speak to the Fibre department, every day they escalate the matter, nothing gets done - it has been a week that i have internet to connect to. I would not recommend Vodacom Fibre to anyone !! worst customer service I have ever experienced. It has not even been 2 months, and I have spent more than 20 hours on the phone and still nothing is done. Stay far away from Vodacom Fibre

1 reply

Vodacom

19 months ago

Vodacom changing details on Fibre account

When trying to phone about Fibre not working, Vodacom does not have the correct address on the system, I cannot pass the security questions, because my number keeps changing on the Vodacom System? Whenever I call in, they just say we will update the info, that is not acceptable, who is giving Vodacom permission to change details on accounts without contacting the client? They do not have the correct number or address listed. How to resolve this issue?

2 replies

Vox Telecom

21 months ago

Vox 60 days complaint - still no feedback after phoning in for 60 straight days.

(10/11/2024 ) I logged a complaint on the 13th of September, that my LTE is not giving me the correct speed (50/50) but (0.67/0.1), from then I have spoken to numerous sales agents and technical dept. I have spoken to 2 "managers", one "Level 1 tech", one "level 2 tech" and two field service technicians. Manager callback Feedback was that they would take it into their hands and make sure this is resolved, they will phone me back even if there is no news, I am still waiting for anyone from vox to call me back with feedback. When calling in they advise that I must wait for MTN Feedback after 60 days of phoning into log a complaint every day for 60 days. and still no feedback available. There are even emails because no one from vox can phone you back. I had to go and purchase three different routers that is on their approved list, and still nothing can be done. The signal is so bad that WhatsApp does not even want to connect. Every single time I call in its a long story about the have to do an escalation to MNT - But my SERVICE PROVIDER IS VOX, not MNT. so, I don't see why that can take 60 days to resolve. the over the phone service is the worst I have ever experienced.

2 replies

Shapiro Shaik Defries & Associates

25 months ago

Worst Service ever

Worst service I have ever received. When you phone them, they say sorry you cannot speak to manager because they are busy and have job, so you cannot hold or speak to them. Consultant said - " I will put you on hold for the whole day" They can phone me whenever they want but when you phone them, they are nowhere to be found. Been phoning them for 5 days straight. When phoning 22 times is one day without any answer, I have to say - you have great Service delivery. When speaking to the manager, instead of listening to my complaint - she tried to explain how they work, I know how they work, I think the manager does not know what is going on in her own company. Being rude to Customers will get you no JOY! Kind regards.

1 reply

Vox Telecom

43 months ago

VOX TELECOMS WORST CUSTOMER SERVICE

Customer service is at a zero, it is impossible to complain about the service because there is no service. When you phone it gives you 5 options. 4 of the 5 options are just ringing, I have been calling for at least 6 hours non-stop. when dealing with the other department which is sales, you are told we cannot help because we are sales, when explaining the problem of not being able to get in touch with the other departments, the calls are transferred and then dropped or just dropped. I have asked to be phoned back, but Nothing. I have asked to speak to management - Nothing. They promised a call back from the account manager, still waiting. a pathetic service

2 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

4 (30.8%)

1 Star

9 (69.2%)

Ferdinand B

Reviews

Unauthorised Withholding of Vehicle, Damage, – Extremely Poor Experience

Vodacom

Discovery - failure to provide service.

VODACOM *****

Vodacom is bad

Vodacom Fibre

Vodacom changing details on Fibre account

Vox 60 days complaint - still no feedback after phoning in for 60 straight days.

Worst Service ever

VOX TELECOMS WORST CUSTOMER SERVICE

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