NR
Nekeel R
Active since Jul 2017
19
Reviews
0
Industries
Reviews
19 reviews2 weeks ago
Complaint Regarding Poor Service and Inconsistent Communication
I am extremely dissatisfied with the service I have received from Cartrack regarding my account arrears matter. I settled the outstanding amount on my account on Monday, and I was initially advised by consultants that the turnaround time for my account to reflect in good standing would commence from Tuesday. However, after speaking to multiple consultants throughout the week, I have received conflicting information from each individual regarding the actual turnaround time. Most recently, Figile Mjali from the Accounts Department informed me that the turnaround time would only begin from today, despite payment already being made earlier in the week. I was also advised that I, as the client, need to call in and request that a ticket be logged in order for my account to be credited. I find this process highly concerning and frustrating. Clients should not have to continuously follow up or remind Cartrack employees to perform the necessary actions required to update accounts after payment has been made. In addition, when I requested to escalate the matter and speak to a manager, I was informed that all management staff were in meetings and that someone would return my call. Unfortunately, I have experienced this before with Cartrack, where promises of management call-backs were never honoured. As a loyal customer since 2019, I expected a far higher standard of service, professionalism, and communication. The lack of consistency, accountability, and proper customer support has left me extremely disappointed. I request that this matter be urgently addressed and that clear feedback be provided regarding the exact status and turnaround time for my account to reflect accordingly. UNSATISFIED CUSTOMER
1 reply
5 months ago
Exceptional Service!
I would like to thank Palesa and Tsepo from Different Life for the amazing service during a time of need. You both produced exceptional service. Thank you.
1 reply
7 months ago
WORST WARRANTY COMPANY. NO DIGNITY. DONT TAKE POLICIES WITH THEM!
I suggest that no one takes policies with Innovation Group. Once it comes to claim stage. They always give issues. They look for ways not to repair your vehicle. All their claims department consultants are abrupt and they cut your calls once they dont have feedback. My car is in a workshop for the part 7 days. They are refusing to pay the workshop the quoted amount even though my policy amount covers the repair costs. I've spoken to a claim agent Thabo, who's been very abrupt to me, when I asked him questions, he says that he is going to drop the call. This is the worst company I've been with thus far. All my premiums are paid in full. So there is no reason for them to not pay a valid claim. AS MENTIONED ABOVE, DON'T TAKE POLICIES WITH THIS COMPANY. THEY WILL GIVE YOU THE MOST STRESS.
5 replies
8 months ago
NON-AGREED CLAIM SETTLEMENT - PATHETIC SERVICE
I have logged a claim for a starter motor. The starter motor costs R15 000 from Hyundai, excluding labor cost. However innovation group supervisor, Sello, said on my recorded line that "I am not going to pay that amount for the repair of your car". As if he is paying for the repair from his own pocket. Furthermore he mentioned that "the company is looking to save money, so they will put a generic part in the car to save money". So they want to put a generic part in my car to use, just to save them money. Very pathetic service received. I've spokem to Hangwani from Claims Department, whom wasn't of any help to me. I've also spoken to Sello, the Supervisor from the claims department. According to the supervisor and claims consultants, there are no managers to speak to me the whole day. I am with Innovation Group for almost 4 years. Honestly this service is bad. THIS COMPANY TAKES YOUR MONEY VIA DEBIT ORDERS, BUT WHEN IT COMES TO SETTLING A CLAIM, THEY WANT TO SAVE.
3 replies
11 months ago
FORMAL COMPLAINT REGARDING UNPROFESSIONAL CONDUCT AND CLAIM HANDLING
FORMAL COMPLAINT REGARDING UNPROFESSIONAL CONDUCT AND CLAIM HANDLING Date: June 27, 2025 I am writing to express my extreme dissatisfaction with the manner in which my loss of income claim was handled by consultant Siya during a phone call earlier today. Despite my polite demeanor, Siya's tone was abrupt and unprofessional throughout our conversation. When I brought this to her attention and informed her that I would be reporting her behavior, she responded by saying, "You can go ahead and report me." I also reminded her that our conversation was being recorded. According to Siya, my claim, which was submitted on June 13, 2025, was closed due to an error on the part of RCS staff, who allegedly confused it with documents from a previous claim. I was informed that I would have to follow the normal process, implying that the issue was solely mine. I find Siya's attitude and handling of my claim unacceptable. I request that RCS addresses this matter urgently, taking into account the unprofessional conduct displayed by Siya. I intend to seek legal counsel to facilitate the resolution of this issue if necessary. I would appreciate a prompt response regarding the steps RCS will take to address my concerns.
1 reply
14 months ago
POOR CUSTOMER SERVICE AND EXPERIENCE
Whenever you call any department at this dealership. It's difficult to get a hold of them. They are always busy. They will put you on hold, the after being on hold for over 10 minutes, they will take the call off hold and tell you that you will be contacted soon when the person becomes available, you will never get a call back. It's frustrating as I have purchased my vehicle from this dealership and it's almost impossible to get any help from them. Pathetic service. I will never recommend them to any clients!
0 replies
18 months ago
Cartrack control centre and recovery department employees are very abrupt.
Cartrack control centre and recovery department employees are very abrupt. They don't communicate with their clients politely. I've been with this company for 5 years now. It's sad to say, when you need them the most, they are not there for you.
2 replies
19 months ago
Pathetic service!
Cartrack has given me the most pathetic service today. I've called them at 22h23 on 20 November 2024 to let them know that my car is being tampered with by hijackers. They called me back at 22h40 to tell me that they can't assist me. What am I paying for a service for? I have two vehicles with cartrack. I will be proceeding canceling my policy with them. Real pathetic service! I DON'T RECOMMEND CARTRACK TO ANYONE!
2 replies
28 months ago
Pathetic Customer Service from Consultants and Management!
I have been a victim of ***** on 17/01/2024 for R20 000 and 19/01/2024 for R27 000 on my Standard Bank Credit Card. I have contacted the bank on 19/01/2024 and reported the *****. The Bank immediately stopped my card and ordered a new one and also blocked my online banking. I've been given a lot of different turn around times from different consultants every time I've called in. The bank doesn't have empathy towards their clients. I wasn't given any call in regards to my ***** case unless I called in. The bank consultants promise to have someone from management call you back at a certain time, that doesn't work so you have to call them back to REMIND them to call you back. This bank is very unprofessional and *********. The bank did their investigation on the first amount taken from me and told me that declined a refund because the company that took my money was from WSB, a gambling company. The bank allowed the transaction to go through my account and then I received an automated voice call asking if I had made a transaction, 7 hours later. The management and consultants if this company cannot carry out their designated duties. They are all confused of the basic functions of their company. STANDARD BANK IS A NO GO BANK. I will be changing my bank to another bank and I will surely ask my family and colleagues to do the same. This bank will never help get a refund of your hard earned money! PATHETIC!
11 replies
34 months ago
Pathetic service!!!
I have put through a claim on 3rd August 2023 for my service. Dotsure up until now hasn't processed my claim! I try to get a hold of them via the contact number, email and online portal, but still no reply. This company produces pathetic service and I will never recommend them to anyone else. They take your money easily, but when it comes to claiming, there's no order. This is the worst warranty cover by far !
3 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)