Different Life
Verified Business
|3.8|21 Reviews (last 12 months)|Responds in 67h 41m
Different Life
Verified Business
|3.8
21 Reviews (last 12 months)
Responds in 67h 41m
AI Review Summary
Based on recent customer reviews, Different Life receives polarised feedback shaped by the contrast between consultant-led service excellence and disputes around claims and policy terms. Customers consistently praise named consultants such as Tshepo, Palesa, Yanga, and Nico for going above and beyond, with quick funeral claim payouts frequently highlighted. A recurring concern, however, involves long delays and denied claims on life and disability policies, alongside allegations of mis-selling at point of sale and rigid policy structures that customers feel cannot be adjusted.
Performance(last 12 months):
TrustIndex
6.7
Ranking
#56
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
3.8|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:57
Exceptional customer service
I would just like to thank Judith from Different Life for her exceptional customer service. She has truly made this experience a breeze for me and has eliminated all unnecessary hassle. The process was extremely fast and she kept me updated throughout the process.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:57
Exceptional customer service
I would just like to thank Judith from Different Life for her exceptional customer service. She has truly made this experience a breeze for me and has eliminated all unnecessary hassle. The process was extremely fast and she kept me updated throughout the process.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 20:21
True leadership and excellent customer service
Five stars for Different Life and specifically Tshepo Lehola. I hit a roadblock with my policy coverage, but Tshepo went above and beyond to find a solution. His communication was excellent throughout, and they followed up to make sure everything was correct. Exceptional leadership and customer service!"
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 20:21
True leadership and excellent customer service
Five stars for Different Life and specifically Tshepo Lehola. I hit a roadblock with my policy coverage, but Tshepo went above and beyond to find a solution. His communication was excellent throughout, and they followed up to make sure everything was correct. Exceptional leadership and customer service!"
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 05:45
Excellent Service
Good day I would like to express my gratitude towards Yanga. She is the most kind and caring person. She went above and beyond to assist me. She would constantly call for follow up. The service she provided me is rare and excellent. BIG UP's to her
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 05:45
Excellent Service
Good day I would like to express my gratitude towards Yanga. She is the most kind and caring person. She went above and beyond to assist me. She would constantly call for follow up. The service she provided me is rare and excellent. BIG UP's to her
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 12:13
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 12:13
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
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