Different Life
Claimed Business
|4.4|14 Reviews (last 12 months)|This business does not respond to reviews
Different Life
Claimed Business
|4.4
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Different Life receives polarised feedback shaped by the contrast between consultant-led service excellence and disputes around claims and policy terms. Customers consistently praise named consultants such as Tshepo, Palesa, Yanga, and Nico for going above and beyond, with quick funeral claim payouts frequently highlighted. A recurring concern, however, involves long delays and denied claims on life and disability policies, alongside allegations of mis-selling at point of sale and rigid policy structures that customers feel cannot be adjusted.
Performance(last 12 months):
Trustindex Rating
7.2NPS Score
33Likely
TrustIndex
7.2
NPS Score
33
Recommended: Likely
Review Distribution
4.4|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Donna-Lee Perils
1 reviews | Active since May 2026
19 May 2026, 12:57
Exceptional customer service
I would just like to thank Judith from Different Life for her exceptional customer service. She has truly made this experience a breeze for me and has eliminated all unnecessary hassle. The process was extremely fast and she kept me updated throughout the process.
Helpful (0)
|Replies (1)DP
Donna-Lee Perils
1 reviews | Active since May 2026
19 May 2026, 12:57
Exceptional customer service
I would just like to thank Judith from Different Life for her exceptional customer service. She has truly made this experience a breeze for me and has eliminated all unnecessary hassle. The process was extremely fast and she kept me updated throughout the process.
0
Replies (1)NZ
Nokuthula Z
1 reviews | Active since Mar 2026
13 Mar 2026, 15:58
Amazing service
I would like to thank Palesa from Different Life for the amazing service and making sure everything went till the last day. You really produced exceptional service. Thank you.
Helpful (0)
|Replies (1)NZ
Nokuthula Z
1 reviews | Active since Mar 2026
13 Mar 2026, 15:58
Amazing service
I would like to thank Palesa from Different Life for the amazing service and making sure everything went till the last day. You really produced exceptional service. Thank you.
0
Replies (1)PM
Phystus M
1 reviews | Active since Dec 2025
6 Feb 2026, 22:21
True leadership and excellent customer service
Five stars for Different Life and specifically Tshepo Lehola. I hit a roadblock with my policy coverage, but Tshepo went above and beyond to find a solution. His communication was excellent throughout, and they followed up to make sure everything was correct. Exceptional leadership and customer service!"
Helpful (0)
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Phystus M
1 reviews | Active since Dec 2025
6 Feb 2026, 22:21
True leadership and excellent customer service
Five stars for Different Life and specifically Tshepo Lehola. I hit a roadblock with my policy coverage, but Tshepo went above and beyond to find a solution. His communication was excellent throughout, and they followed up to make sure everything was correct. Exceptional leadership and customer service!"
0
Replies (1)SP
Similo P
1 reviews | Active since Jan 2026
29 Jan 2026, 07:45
Excellent Service
Good day I would like to express my gratitude towards Yanga. She is the most kind and caring person. She went above and beyond to assist me. She would constantly call for follow up. The service she provided me is rare and excellent. BIG UP's to her
Helpful (0)
|Replies (1)SP
Similo P
1 reviews | Active since Jan 2026
29 Jan 2026, 07:45
Excellent Service
Good day I would like to express my gratitude towards Yanga. She is the most kind and caring person. She went above and beyond to assist me. She would constantly call for follow up. The service she provided me is rare and excellent. BIG UP's to her
0
Replies (1)GN
Gloria N
1 reviews | Active since Jul 2011
14 Jan 2026, 14:13
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
Helpful (0)
|Replies (1)GN
Gloria N
1 reviews | Active since Jul 2011
14 Jan 2026, 14:13
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
0
Replies (1)MK
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