Active since Jul 2017
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11 reviews15 months ago
@Uber_RSA @UberEats drivers ultimate money-making hack: Park few blocks away where GPS gives a vague location, don’t call, wait 10 mins, mark ‘delivered,’ & drive off. When the client calls, charge extra to actually deliver it. Maximum profit, minimal
Uber's package delivery service and Uber Eats have faced significant criticism due to various operational flaws that compromise customer satisfaction and trust. Issues such as drivers marking deliveries as complete without proper confirmation, disputes over missing items, and inadequate customer support have been recurrent themes among user complaints. Drivers Marking Deliveries as Complete Without Recipient Confirmation A notable concern is the practice of drivers marking deliveries as complete without ensuring the package reaches the intended recipient. This loophole not only leaves customers without their items but also opens the door for drivers to exploit the system by charging additional fees for returning packages. For instance, Australian model Olivia Molly Rogers reported a troubling experience where an Uber driver failed to deliver her belongings. She used Uber's package delivery service to send items to a friend, but the driver never completed the delivery. Despite multiple attempts to resolve the issue with Uber, including requests for proof of delivery, Rogers received no satisfactory response, prompting her to involve the police. She expressed her frustration on social media, stating, "It's very concerning they don't take any responsibility for the goods you give them." Disputes Over Missing Items in Uber Eats Orders Another prevalent issue is the mishandling of missing items in Uber Eats orders. Customers often find themselves caught in a frustrating loop between the restaurant and Uber Eats support, with neither party taking responsibility. In South Africa, numerous customers have reported incidents where Uber Eats drivers allegedly stole their orders. One such case involved a driver who took a photo of the food outside the customer's door as proof of delivery but then took the food back and left. The customer, upon finding no food outside, contacted Uber Eats but faced challenges in getting a refund, as the driver had provided "proof" of delivery. Inadequate Customer Support and Accountability The lack of effective customer support exacerbates these issues. Users frequently report that their complaints are met with generic responses, and resolutions are seldom satisfactory. The Better Business Bureau (BBB) has recorded numerous complaints against Uber regarding delivery issues and inadequate resolutions. In one case, a customer was charged twice for an order due to an app glitch but struggled to obtain a refund, highlighting the company's reluctance to address such errors promptly. Conclusion The recurring problems within Uber's package delivery service and Uber Eats highlight systemic flaws that undermine customer trust. Issues like unauthorized completion of deliveries, disputes over missing items, and poor customer support indicate a need for Uber to reassess and improve its operational protocols to ensure accountability and enhance user satisfaction.
0 replies
61 months ago
Job Well Done
Thank you Thabisa. You were a great help this morning. I really appreciate your assistance.
0 replies
72 months ago
Shortage on food ordered
since i still did not get a response to my original email dated 21 May 2020. Hi, I'm not sure if it's a McDonald's or Uber eats issue. I placed an order with Uber eats today 21 May 2020 please see attach. The following items were not received - small Strawberry milkshake. - small cream soda. - In the happy meal box in place of corn we received fries. Also there were no free toys. - 2 burgers in the Chicken Sharebag were short. Can you please investigate and revert to me at your earliest convenience.
0 replies
74 months ago
Senhor Carlistos Belgravia WELL DONE
Ordered late. Wasn't sure if it will be made in time for breaking fast. also wasn't sure how it will taste as they just opened up after lockdown. The gentlemen i spoke to was the most pleasant and afforded me the opportunity to complete my order even though people in the house were taking long. I have ate at their restaurant before and I know the Lady Manager is a good listener and trainer. When the food arrived it was perfect to the way i ordered and over my expectation since it was late ordered. Thank You
0 replies
74 months ago
Mr D needs to upgrade with the times
Its more like a suggestion than complaint. Placed an order. Did not have the option to choose time of delivery due to no reasonable person was at the address to collect the order. Placed the order put in additional comments for delivery to be done for a later time. Thereafter emailed the same instructions for later delivery. Get a phone call from the driver he is outside my place for delivery and he has just completed another delivery. get an email with the following "We are not able to change the time of your order." On a normal day this would have been fine. both my parents are over 60 both my kids are under 10 rest of the adults in the house are essential service staff. Mr D who has been in business for as long as I can remember does not have the option to indicate time of delivery. I placed an online order in Bangladesh (from South Africa) for a colleagues wedding cake. I could choose day and time of delivery. if i needed an urgent delivery i needed to pay extra. I placed an order for Debonairs with a competitor company App and I could choose time for delivery.
0 replies
75 months ago
MTN Call Centre non-existent
I fully understand its COVID 19. but you are essential services. customers cannot get through to your call Centre.
2 replies
76 months ago
Does Telkom Business dont need customers anymore?
Im trying to contact Telkom Business Sales department but cannot seem to get through and the consultants that i am speaking to is giving me conflicting information. my account number is 333956356. the below is the current lines i have. i wish to change them to FreeMe UNLIMITED LITE 20GB + Sim-Only and apply for an additional Sim-only line. 1 x Completely Unlimited RC 2 x Deal Unlimited Voice All-Net one consultant told me to put the current lines on Prepaid and than apply for the new contract as we wish to keep my current number.
0 replies
80 months ago
Disappointed with Mobile Networks in RSA
MTN South Africa at one stage was almost neck-to-neck with Vodacom and now i feel they have let there base of customers down. Whenever we had an issue with network they would be the only one who would listen. Vodacom with its bullish attitude and high pricing structure cannot be competed with is because MTN and the other networks have not come to the party with improving there infrastructure. i remember i took out the MTN deal which you get a free TV as soon as the contract expired. i cancelled my contract because the network was horrible. no signal, calls dropping, ... than i choose Cell C as outgoing international calls were cheaper. they also let me down with there poor network. no use you offer the best or cheapest rates but your network is so bad that one would struggle with calls and accessing the internet. Most of my family and friends are with Vodacom and they would complain about there bill and the charges and bill and charges but if you ask them to change there network, NEVER. not because they are loyal to Vodacom. its because they do not trust any other network. my company deals with tracker type equipment (Fleet Management) when i was the decision maker we had a CNSSA with MTN. we had a designated Sales Rep. MTN decided to cut cost, retrenched our sales rep. we started having network issues, we kept reporting them to MTN, kept completing NQCQ. once our customers could not take it, approximately 2000 MTN SIMS was swapped to Vodacom and MTN contract was cancelled. (the impression in the market is Vodacom is most reliable network in all over RSA). Lately Vodacom is having issues all over RSA with there network https://downdetector.co.za/ but my company will not change to any other network simply because Vodacom is the most reliable network in RSA. So MTN South Africa improve your infrastructure or you will be fighting for the s****s with Cell C & Telkom or one of them will overtake you if they get bought out. Also do your homework on your activation's, stop splashing money unnecessary on short minded goals. All those activation's you received from those short minded decisions will eventually leave you once another network offers more money or perks.
1 reply
84 months ago
Miraculous missing of items
Hi, I am not sure how this works. almost everytime we order food there is always items missing. when i call the branch today the lady told me to call the complaints line. when i called the complaints line it just rings. First time i ordered, Quarter Chicken was missing Second time, Chips were missing Today again, Chips were missing. my colleague checked the packet with the driver. thats when she notified him the chips are missing. he said he will go back and fetch the chips and the shop is not even aware of the chips being missing and lady that my colleague spoke to said she packed the bag herself and the chips were in it. We have camera's on our premises you are more than welcome to view the footage. We have always been ordering from Belgravia and always enjoyed the food. since there is new management we feel the service has gone down terribly. even at times when we do eat in the tables are dirty until you have to ask someone to come and clean. I have started to go to Rosmead but my colleagues are unfortunately stuck with Belgravia Road as they order in.
1 reply
97 months ago
Telkom a year ago is not the same as Telkom now
It seems since Telkom downsize there staff, there service is just going down. I have 8 lines with Telkom excluding Landline and ADSL. Spoke to the call centre and was advised to visit a Branch. i wanted to convert my Multi SIMS to prepaid numbers. Branch REFUSED to assist me and informed me that i need to deal with the contact centre. Also i needed to complete a cancellation form. One of the SIMS was lost and i went to do a SIM swap at Vangate Branch. Again the staff REFUSED to assist me without a proof of address. i moved most of my lines from other networks to Telkom just because of the service i was receiving from JHB Telkom. Now i cant wait for some of the contracts to expire so i can start cancelling them. I literally drive to Telkom store in Kenilworth and if i don't see/find 2 specific staff members on duty. i literally turnaround and drive away. i stop going to Vangate even though i am few minutes away from the branch.
1 reply
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