SC
Surita C
Active since May 2017
15
Reviews
0
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Reviews
15 reviews33 months ago
Useless istore Cresta
I gave my iphone 14 Pro Max in for a quote and damage report at istore Cresta on Friday 14th September. I specifically asked the man that helped me that EVERYTHING damaged on the phone should be quoted for repair INCLUDING the casing. I confirmed this with him more than once. Despite this Gugu sent a quote ONLY for the screen. Who are they to decide what I would like to be repaired?? My phone is brand new - not even 2months old. I fell with it and it got damaged. I would like it repaired to the same condition what it was. Why do I want to walk around with a damaged casing??? I’ve requested a new quote multiple times. Email and telephonically! I was promised on Tuesday by the same guy that assisted initially that I would receive the requested documents on Wednesday 20 September. Well today it is the 22nd! What must I do to get these documents?! I need it urgently as I logged a claim with my insurance and I only have a week to supply them with these documents.
0 replies
41 months ago
Worst customer service
I have been trying to get authorisation dor admission for my partner to a psychiatric hospital. We are on a 3 month GENERAL WAITING PERIOD. That means PMB admission is not excluded. But clearly the agents at the call centre does not know what’s going on and doesn’t understand at ALL what this means. The agent was quite rude and did not want to listen to what I am explaining. On a general waiting period PMB conditions are NOT excluded. And then she dropped my call. Yesterday I also phoned and waited 45min - then after holding so long - my call was dropped and I had to start over again. I’m frustrated as I need to get this auth number
1 reply
43 months ago
No assistance from Discovery - PMB??
Please note my previous complaint regarding Discovery.. Just to inform the public that discovery did contact me - thank you Rivash. I was told Mr Hattingh’s psychiatrist should speak to the doctor at discovery who will be able to assist with authorization for admission desperately needed. Dr Korb his psychiatrist contacted the doctor at discovery who was very unhelpful and said under no circumstances will they assist with admission to a psychiatric hospital. In view of me being a doctor - I know the dire need for him to be admitted to optimize his treatment and most likely receive ECT. However in view of Discovery being unhelpful I will no longer advise any of my patients to join Discovery. I have always advocated for Discovery as I felt they would assist patients, however seeing this is not the case I will absolutely not recommend them again. I am also currenltly in the process of moving my medical aid elsewhere . I am also escalating the complaint to the medical schemes council - because shouldn’t there be payment for PMB conditions despite availability of funds. And each circumstance be evaluated - clearly someone planning suicide requires admission. I want to reiterate that a normal hospital will not be adequate - as Mr Hattingh is on max doses of his treatment which is a very complex regime and will need monitoring by a specialist psychiatrist and not a medical officer who has no knowledge of the different psychiatric medication. The public hospital available is Sebokeng - however they do not have the required medication needed as some of his medication is not on tender. Also extremely important is that I know the doctors at the psychiatric unit at Sebokeng hospital and none of them are specialist psychiatrists - only medical officers who cannot be expected to deal with such a complex case. I would also like to add that it seems as if there is discrimination against mental health - as far as I’m aware there is no limit on heart attacks - its not like if someone has had a heart attack in the year - that discovery says: “sorry sir your benefit for heart attack treatment has been depleted - why? Because it causes death. So why when it comes to suicide there is no adequate intervention - because as far as I know it also causes death. According to the South African government website on average 3000 people commit suicide every day. In view of the discovery doctor declining admission for the patient I would like to talk with him/her as doctor to doctor to find out what he suggests as management and how he suggests the treatment should be changed for the patient to improve. Seeing that he knows more than a psychiatrist- after a psychiatrist requested admission the doctor decided the psychiatrist does not know what he is talking about and declined admission. I also want the name and surname of the doctor who declined admission from discovery side. I think I should discuss his clinical decisions with the HPCSA. If he didn’t do anything wrong and made the best decision for the patient it can be confirmed by the HPCSA. All doctors should be held accountable for their actions.
2 replies
43 months ago
Discovery not paying PMB in full
Me and my life partner are members of discovery health on the essential saver option. He has been diagnosed with schizophrenia as well as bipolar. According to the medical schemes council schizophrenia as well as bipolar are PMB conditions. My partner requires urgent admission to a psychiatric hospital as he is currently having a relapse with severe depression- he is suicidal with a plan, he also has anhedonia and avolition with a very low mood. He requires admission to a psychiatric facility in view of his treatment regimen being extremely complex and needs to be adjusted under careful monitoring. The patient was discussed with Dr Adele Potgieter, a psychiatrist at Denmar psychiatric hospital who agrees he needs admission. However when I phoned discovery authorizations I was told he can only go to the psychiatric hospital for one day? To ensure that medical scheme beneficiaries have continuous healthcare for a PMB. This means that even if a member's benefits for a year have run out, the medical scheme has to pay for the treatment of PMB conditions. This is according to the medical schemes council. However despite being suicidal - discovery does not want to pay for his very needed admission. Why can’t ex gratia be considered in this case or the pmb taken into account or do they want the patient to stay home and kill himself as his treatment is not optimal currently.
6 replies
53 months ago
Rude Ford
I am very displeased by the way I have been treated by Siyanda Zondi at CMH Kempster Umgeni Ford. I first enquired about a vehicle at a price of R260000. He then let me know that they do not have a vehicle of R260000 and that the car is R340000. I then decided to enquire again and then miraculously they had the car at a price of R260000. He has had a lot of animosity toward me throughout the deal and was very unprofessional. I then asked him if I get a full tank petrol as that is what I got when I bought my polo and felt that for R4950 delivery fee that is reasonable. He then tells me in a very rude email that they never charged me delivery fee - however on the invoice it clearly states delivery fee. I didn’t want to complain but after the rude email I received from him I was extremely upset. Does this set the tone how I will be treated by Ford? I had excellent service from volkswagen and feel that I now made the wrong choice. I’m a doctor and after this I don’t think I will do business with Ford again. I have proof of all the enquiries I made on auto trader - that is where the car was advertised. I also have the rude email he sent. He also never checked with me if I need the car delivered or not. The dealers of the other cars that I have bought before always made sure about the delivery.
0 replies
55 months ago
Rather go with Mr delivery
I am quite upset - I placed an order on 6/11/2021 which had to be cancelled as the restaurant did not have electricity. Now uber is not refunding my money saying its on an authorisation hold which will reverse automatically. It is not on an authorisation hold as this will appear only as a pending transaction. This amount was actually deducted and is showing on my bank statement. I want to send proof to i Uber but this is impossible. I’ll rather order with Mr delivery next time.
0 replies
56 months ago
Excellent
I just want to give praise to Chante du Plooy from dotsure. She phoned me and kept me up to date regarding my claim and she was very friendly and professional.
1 reply
56 months ago
Unproffessional
I am extremely upset. I wanted to find out if my policy covers fridge contents as we don’t have electricity for a few days now. I was put through from one person to the next. Then I spoke with Tiyali - he was extremely rude and unproffessional. I would like Momentum to review the phone call. I was insured by alexander forbes previously and never received such bad service. Is this the service I can expect from momentum - because then I’ll move my policy elsewhere.
3 replies
58 months ago
Vodacom is useless
Please DO NOT get fibre from vodacom. I had fibre with them and logged a relocation allready on June 28. Apparently there is now an error message that another ISP is linked to my new address. No one phoned me to inform me of that. Everytime I phone I get the answer that they will escalate it to the installation team. How many times does it need to be escalated in order for them to let me know what is going on. The installation team is clearly useless. I informed them that I live in a complex and the fibre here is through Megafibre. Then Tashe tells me I must get it cancelled - how do I cancel fibre installation for a whole complex??? There is no fibre installed in the unit where I live - and clearly he does not understand this. Vodacom has incompetent staff who does not know what is going on. The only thing that I want to know is how do I cancel this installation and my previous fibre with vodacom. I’m tired of waiting and I need internet access asap and clearly I am not getting this from Vodacom.
2 replies
59 months ago
Fibre
I have phoned vodacom multiple times to have my fibre relocated. I phoned on 28 June to give notice and no one has contacted me since. I am now paying for fibre that I am unable to use. Do not use vodacom as a service provider - it is not the first time I am having problems with them. Everytime I phone they say the support team will contact me but they never do..
3 replies
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5 Star
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3 Star
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1 Star
13 (86.66666666666667%)