JS
Joe S
Active since May 2017
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Eco match heads not strongly attached
Bought some eco friendly long matches. They are *******. The head just sc****s straight off the wood 60% of the time, so you go through a lot before ever getting a light. Hardly eco friendly, and very frustrating.
0 replies
12 months ago
Diagnosed without even checking the basics.
I took my Ryobi petrol mower in for repairs. While I would have accepted the conclusion that it was not worth repairing (repair cost would have been R4000+ on a machine that cost about R5500), here's the problem - the conclusion was definitely just a guess. When I got the machine back, the spark plug hadn't even been checked and nothing else had been opened. Like the team just looked at it and made a judgement call. My neighbour cleaned the spark plug and air intake, took about 25 minutes of labour and no new parts. I'm thoroughly unimpressed that Ryobi/Stevens didn't even try, and would have put me out of pocket to buy a new machine.
3 replies
25 months ago
1Life do you even respect POPIA?
I am often called by 1Life, who have obtained my personal information through some unknown means. When I request that they remove my details from the system, they clearly have not, because it's not long before my privacy is once again interrupted.
1 reply
46 months ago
1Life couldn't tell me where they got my cellphone number.
Call centre refused to tell me how they got my number. Just saying "a POPI compliant source" isn't good enough.
2 replies
48 months ago
Almost 2 months since we paid Yudu Rugs, and still no delivery.
Paid for a rug at the end of April, and it's been endless delays since then. Hoping that putting this on a public forum will trigger better action at Yudu, because as courteous as their service rep has been, there's still no rug, only new dates which pass with still no delivery.
1 reply
61 months ago
Fine but slow.
Good work product. The business has troubles with time management, so it's okay if you have time to spare.
0 replies
94 months ago
PnP Online hasn't delivered, two weeks have passed.
Delivery on 6 September arrived broken and I returned the consignment. Two weeks have passed without so much as a call. Will I ever receive my shopping?
1 reply
100 months ago
5 weeks later and still no response
A month later, I'm still waiting for Pick n Pay to get back to me regarding the terrible delivery service, which I reported here: https://www.hellopeter.com/pick-n-pay/reviews/delivery-delays-black-liquid-butternut-and-thawed-frozen-foods- **********
1 reply
100 months ago
Delivery delays, black liquid butternut, and thawed 'frozen' foods.
This comedy of errors did not have me laughing. Strike 1: Delivery didn't arrive at all. No notice that I should not stay up. Eventually I went to bed. (bonus point - the previous month the deliver was just late enough to get me out of bed, also with no sms or call to say if the delivery was still taking place). Strike 2: Redelivery the next day, about 30 minutes late, again with no notice that I should keep waiting. Strike 3: Black, rotten butternut dripping juice over two bags of flour and my kitchen floor. Strike 4: Missing items supposedly delivered (two). Strike 5: The delivery man having gone, I discovered the "frozen" chips and pastry to be completely thawed, flaccid, and room-temperature. (note the labels saying "do not refreeze once thawed") Strike 6: After explaining all this to the customer care line, a conversation of about 18 minutes, the lady put me on hold. I hung up when the call duration passed 42 minutes. After the first mess-up, I entertained thoughts that there'd be some friendly customer-care apology note (or gift, like my mom used to get in the nineties!). Instead, I got liquid vegetables, missing items, and thawed-out food. I'd like my money back please.
4 replies
106 months ago
Discounts not honoured
Smart Shopper, for all its benefits, has not been honouring some discounts/vouchers due to me. If a voucher is loaded on the card, printed proof, not expired, etc, then the discounts should be honoured. Particularly these personalised vouchers, which successfully motivated me to buy something I wouldn't otherwise be buying. When I got to the till, the supposed discounts were nowhere to be seen. The staff at Douglasdale Pick n Pay are friendly but helpless, as Smart Shopper seems to be a different business or something, and the only resort they have is to phone the call centre. I have a previous complaint of R50.00 due to me, and now this one, which is around R20.00. But there is just no follow up to honour these. On 29 August I finally got a response, asking for more information, which I duly provided the same day. I haven't heard from them since. Needless to say, I'd like my R70.00 please, plus whatever sort of apology is reasonable these days. (Remember the days of an overflowing gift basket when a company realised it had mistreated one of its valued customers!)
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
6 (40%)
1 Star
8 (53.333333333333336%)