Active since Mar 2017
I’m not sure what Telkom would like from me as I paid payment for my account yet I have been handed over. Wow
Wow what a bad experience I am having, they don’t even have a place where you can call, they don’t make calls yet they debit you however despite the arrangement made. I was double debited as it suited their needs and I fail to understand why.
One of the worst experiences ever, my sister made an immediate payment to me and was charged R20 but the payment was Saturday and today is Monday still nothing.
The app never works, there is always something wrong with it. Yho I regret picking this medical aid and I’m stuck with it for a year
I spoke to Sizwe Mthembu on the 26th February 2024, I was debited 3 times and was requesting a refund of R2100 and to his defense he called me back after holding for 49 min and said he would action it and when i got the refund on the 1st March 2024 i got R212.00. I spoke to Rachel today and she stated that she would call me back and assist, she put me on hold for 01 hour 9 min till the line cut with no feedback or callback from Rachel. This is unacceptable.
I am experiencing the worst service from Cartrack, I called on saturday to cancel my contract due to the vehicle being sold and was told about a cancellation fee in their contract. I stated that has their service been good I would continue on my personal car and asked the consultant to get a manager to contact me on Monday and I have still not been contacted. Being fami**** the regulatory framework I highlighted that and asked I get feedback asap and still nothing, I am fully aware that one of the outcomes of TCF advices that there be no exit or other charges that discourage customers from withdrawing from products. Yet here is cartrack with their ****py service and lack of follow through wanting to charge me for a car I no longer own. Cartrack could you please actually call or email me so I am able to get some type of response regarding my matter.
I have been trying to get through for almost 2 weeks, I have emailed on the 5th January 2025 and I have no response or call. I’m not sure what to do to get assistance from my insurance
What a mess, on the app I selected a debit date of the 25th, yesterday on the 20th Rain decides to *****ulently debit me and further cut off my WiFi access due to non payment. Why select a date when Rain will do whatever they want and not think of the implications thereof.
Its 12:30pm and our room is not made when we get to reception to enquire we got asked did we request for it to be done early, am I missing something 😕
It never ceases to amaze me, I still don’t have feedback on my last complaint. Today I call as the batter has been taken out the car and was not alerted, was told my device was flagged for repairs on the 17th December 2024, have not been called to schedule anything or been notified of this, spoke to Rebecca from emergency after hearing this she then asks how can I help you … my shock wow. That time with such service I can’t cancel because I have a 3 year contract and we not even in year 1 so my question becomes is this the type of service I must endure for 3 years. It’s sad that there seems to be no sense of urgency or comfort being offered to clients or might I say to me as a client.
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