DM
David M
Active since Feb 2017
3
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0
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3 reviews28 months ago
Nedbank Bad Service
I have been with Nedbank now for around 24 years. When I first joined them I had a personal banker and could not ask for better service. Years later my personal banker was retrenched and replaced. Since then it seems my personal banker changes like the weather and the service has become really poor or should I just say no service. On the 9th of February asking for all 4 of my accounts to just be closed. I never had any response to this at all. I then forwarded this mail to the following email address [email protected]. I did get a prompt response from them and from my personal banker telling me she is no longer my personal banker and that I have a new one once again. The person from [email protected] gave me the following reference number Ref no: 81255329 and said she would handle it for me. Since then my business account has been charged for a new Green Bucks service and as I then had no cash in my account because I asked for it to close I keep getting an SMS from Nedbank telling me the account is overdrawn and I will be charged penalties for being overdrawn. I am now basically sending the person that responded to my mail from [email protected] a daily mail and just get a reply they dealing with it. It is now the 16th February so just how long does it take to close an account with Nedbank! Seems I will now need to take time off and go into a branch and cause a fuss to get this done.
0 replies
110 months ago
Paid for product and did not get it!
<p>I recently purchased this product by using the Renew option in my Kaspersky control panel, I paid for the renewal via PayPal and never did get my activation code.</p> <p> </p> <p>I have made out two separate tickets for this and these being</p> <p> </p> <p>Request # ********** </p> <p>Request # ********** </p> <p> </p> <p>I only got some type of reply on this after I had lodged a dispute on PayPal itself. As you will see I was told if I wanted a refund directly from you I would need to resolve this dispute so I did this and let your support know. Once this was resolved on PayPal I once again was left out in the cold and ignored. Rather clever move on your part as you well know that once a dispute has been resolved we are unable to activate it once again. So I can only assume now that I will not be getting either</p> <p> </p> <p>A refund from you people<br />Or my activation code as I purchased.</p>
0 replies
113 months ago
LTE ****le
<p>On Friday 24 February 2017 I purchased an LTE ****le for my laptop from the Mobilities Vodacom Sunrige Park Port Elizabeth branch ********** ********** <p><br />It took until Sunday for the RICA to be activated so when it was I used the Vodacom Apps to purchase data and all that did was charge me and not give me any data. I then tried again from my bank and that seemed to work ok. So I start using the connection only to find it seemed very slow for LTE. I then did a speed test using http://testmy.net/results with the following results.</p> <p>Download Speed - 2.4 Mpbs</p> <p>Upload Speed - 40Kbps</p> <p> </p> <p>As I found this unacceptable I contacted the Vodacom Help line using the email option so I could give them the screen shots of said results. They in turn asked for a contact number that I provided and they phoned me back. Before they phoned me back I purchased a further 1GB data as my previous data was used up trying to do speed test and mostly having them time out.</p> <p> </p> <p>After having a brief conversation, they told me as it was within the 7 days I needed to take the ****le back and I would get a refund, they also email this information to me.</p> <p> </p> <p>Today I take time off go back to the Vodacom store with all the email between myself and the help desk and I get the answer that they cannot give me a refund. Apparently we now need to send the ****le in to be tested. So as I explained to them as I am running a business what am I supposed to use while this is done! Besides that even if it was tested ok at the technical branch I would still sit with it not working at my office as we would be in different location.</p> <p> </p> <p>So we went back and forth with them trying everything to get out of the situation, so in the end I had just had enough and walked out leaving the ****le and sim card with them.</p> <p> </p> <p>So it seems I have learned a very expensive lesson by doing business with Vodacom as I now have paid for something that even if I did still have it was totally useless to what I needed for business.</p>
7 replies
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