Mathabantsho M

Active since Sep 2016

Reviews

Industries

Reviews

45 reviews

National financial ombud scheme South Africa (NFO)

3 months ago

Poor service

They are nothing but a waste of time. After a year of always reminding them to give me feedback. They said "the insurance company cannot assist and we are closing the case now".

1 reply

Rochester Home Decor

6 months ago

Defective, previously used couch sold as new-Rochester Furniture Eastgate Mall

We purchased an L-shape couch from Rochester furniture at Eastgate mall. On 14 February it was delivered to our house, On 19 February, we noticed hidden stains that were not visible at first glance. Upon closer inspection on 20 February, it became clear the couch was not new- it appeared to be a returned or display model, with stains as it looked like it was washed before. On Friday I immediately contacted our salesperson, Pablo, who initially agreed to a refund. However, he later backtracked via whatsapp, stating they would only refund if the stains are not “visible” and required an inspection. Him and the driver came on Sunday, inspected the couch, and then claimed they needed to “ follow process”because we had it for four days implying we may have caused the damage. We are not satisfied with this treatment. The item was misrepresented at point of sale, & we are now left with a used, damaged product. We have photographic evidence of the condition and correspondence with the salesperson. We want a full refund and will return the couch to the store on Monday. We expect this to be handled promptly and without further delay.

0 replies

Sanlam

8 months ago

Bad service

I am sick and tired of this company sending me emails that i haven't paid my premiums. My policie are up to date i have been paying and sending them proof of payments but still receiving such emails. I rep**** to their last email only to be woken up by another email from them that premiums are due.. All my policies wuth th are up to date. What is their problem? Service is appaling i am sick of them as this is not the first time. Everytime i have to come to this platform to get proper service. This is really concerning. I am sick and tired

2 replies

Eastgate Regional Shopping Centre

8 months ago

Very selfish and no care for their customers

Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.

0 replies

OUTsurance

11 months ago

No thorough investigations were done

Outsurance legal has really did me dirty. I had an accident few months ago and it was not my fault it happened at the robots, the other party skipped the robot when he was supposed to stop. I was told to claim from my insurance and their legal department will handle the matter. Now they are coming back telling me that due to POPIA they can't trace the guy and the guy says he was not wrong. No thorough investigations were done here, as a legal department you can trace someone's whereabouts and his place of work because you have their id l, you can't take the other party's statement without assissing the impact on two vehicles, no footage was asked because there is a camera where the accident happened. They are coming back to me to say they hlare unsuccesful in recovering my access as well as their damages. Their money is insured that is why it's easy for them to tell me what they are telling me and mine is not. I am dissapointed! They must do thorough investigations.

2 replies

Avis

12 months ago

Bad service

I returned their car on the 23rd of July until today i am still waiting for my refund. They are telling me about 15-21 working days. Why? They took the money immediately when i collected but when it's time for them to give back my money it's a hustle.

4 replies

Garden Court Sandton

12 months ago

Best customer service from Mzuzile

This compliment is about Mzuzile, he is a gentleman, respectful and has good customer service skills. Keep up the good work Mzuzile we need more people like you. You are not just there for money

0 replies

Trueway Panel beaters Alrode

13 months ago

Best panelbeater and best staff

They are the best! I want to say thank you for your excellent service. The way you handled the whole process was very proffessional and reassuring, i appreciate how you kept me updated every step of the way. I appreciate the attention to detail and the high standard of your work. The quality of your work is outstanding. Thank you for such a great job!

0 replies

OUTsurance

13 months ago

Best insurance company with proffessional staff

Outsurance or nothing! Mbali Zwane, Zandile Mekwa and the rest of the claims team, you are nothing short of amazing. I want to than you for your excellent service and proffessionalism throughout the claims process. Outsurance is the best insurance company i've ever dealt with. I am very impressed with the level of service i received. Thank you for your proffessionalism anf helpfulness throughout this process. The claim process was handled efficiently and quickly which i really appreciated and i still appreciate and forever will. Thank you!

1 reply

Mancosa

13 months ago

Beyond dissapointed

I regret the day i registered with this institution, it is nothing but a nightmare. I was hospitalised and couldn't submit my case study2 due to being sick. I sent all the documents they've requested when i was asking if they can't extend the dates for me to submit my case studies. The lady who was assisting me the first time was willing to assist and i later received an email from Melusi Mfeka to send the documents and pay R3000 for deferral and it was never attended to. I sent emails to Melusi and student services and i never got any response until the exam time. They let me write exams without getting back to me only to get my results that i need to re-register for all my modules because i did not submit case studies for those modules. Why did they let me write exams, why did they waste my time? I am so dissapointed, what a waste of my money! Why let someone write exams when the issue was brought to you? Why did they not reply to my emails?

1 reply

Review Distribution

5 Star

8 (17.8%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

37 (82.2%)

Mathabantsho M

Reviews

Poor service

Defective, previously used couch sold as new-Rochester Furniture Eastgate Mall

Bad service

Very selfish and no care for their customers

No thorough investigations were done

Bad service

Best customer service from Mzuzile

Best panelbeater and best staff

Best insurance company with proffessional staff

Beyond dissapointed

Review Distribution

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