Eastgate Regional Shopping Centre
Unclaimed Business
|1.5|8 Reviews (last 12 months)|This business does not respond to reviews
Eastgate Regional Shopping Centre
Unclaimed Business
|1.5
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Eastgate Regional Shopping Centre is drawing significant frustration from shoppers, with recurring complaints about poor tenant service, unresponsive management communication, and difficulty navigating the centre. Customers consistently mention issues with specific stores including food quality concerns, faulty electronics, and unresolved warranty disputes. A recurring theme is dissatisfaction with security personnel conduct in the e-hailing zone and the perceived lack of accountability when complaints are escalated. Positive sentiment is rare, with isolated mentions of friendly staff at smaller retailers and pleasant café experiences standing as exceptions.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Sibongakonke
1 reviews | Active since Apr 2026
2 Apr 2026, 15:23
We received cold foo...
We received cold food & small burgers plus called them & received attitude
Helpful (0)
|Replies (0)S
Sibongakonke
1 reviews | Active since Apr 2026
2 Apr 2026, 15:23
We received cold foo...
We received cold food & small burgers plus called them & received attitude
0
Replies (0)LJ
Letitia J
1 reviews | Active since Jan 2024
21 Mar 2026, 11:24
Very disappointed
I bought two plates at Mochachos Eastgate yesterday for my colleague and I, we had pap and chicken with the gravy for R60. I went to buy in the morning so lunch time we must not go out to que so lunch time was at 15:00 we warmed our food only to find the chicken very spoilt and smelling Im so unhappy as I always buy there but now I had to eat smelling chicken because we were hungry. Very disappointed
Helpful (0)
|Replies (0)LJ
Letitia J
1 reviews | Active since Jan 2024
21 Mar 2026, 11:24
Very disappointed
I bought two plates at Mochachos Eastgate yesterday for my colleague and I, we had pap and chicken with the gravy for R60. I went to buy in the morning so lunch time we must not go out to que so lunch time was at 15:00 we warmed our food only to find the chicken very spoilt and smelling Im so unhappy as I always buy there but now I had to eat smelling chicken because we were hungry. Very disappointed
0
Replies (0)E
Elsa
1 reviews | Active since Mar 2025
24 Feb 2026, 10:01
Edgemead Shoping Cenre
I recently moved to Edgemead recently and our little shopping centre are tops.The Clicjs Crazy store printers Woolues PeP Flower Stall Hsirdresser are all friendly and helpful...had coffee at Vida Café and lived it.ill soon make a visit to the beautician.
Helpful (0)
|Replies (0)E
Elsa
1 reviews | Active since Mar 2025
24 Feb 2026, 10:01
Edgemead Shoping Cenre
I recently moved to Edgemead recently and our little shopping centre are tops.The Clicjs Crazy store printers Woolues PeP Flower Stall Hsirdresser are all friendly and helpful...had coffee at Vida Café and lived it.ill soon make a visit to the beautician.
0
Replies (0)JC
Jose C
1 reviews | Active since Dec 2025
18 Dec 2025, 20:16
Blocked after trying to send a message to Eastgate on their website
Tried to sending the message below on the Eastgate site. It sends me a blocked message. "Do you have a mobile app to find shops around the mall? There is not one active directory board and most shops don't even display their shop number. A nightmare to find the way around for first time visitors to the mall. Really regressive in this day and age." They even more useless than I first thought.
Helpful (0)
|Replies (0)JC
Jose C
1 reviews | Active since Dec 2025
18 Dec 2025, 20:16
Blocked after trying to send a message to Eastgate on their website
Tried to sending the message below on the Eastgate site. It sends me a blocked message. "Do you have a mobile app to find shops around the mall? There is not one active directory board and most shops don't even display their shop number. A nightmare to find the way around for first time visitors to the mall. Really regressive in this day and age." They even more useless than I first thought.
0
Replies (0)BK
Berto K
1 reviews | Active since Jun 2024
2 Dec 2025, 14:30
Poor service Postnet Eastgate
Tried communicating with them via the whatsapp on Facebook. Will there response is extremely poor. Then tried calling and they were not helpful. After posting a negative comment on Facebook they block you. Really If you call to speak to the manager you get told he is not in.
Helpful (0)
|Replies (0)BK
Berto K
1 reviews | Active since Jun 2024
2 Dec 2025, 14:30
Poor service Postnet Eastgate
Tried communicating with them via the whatsapp on Facebook. Will there response is extremely poor. Then tried calling and they were not helpful. After posting a negative comment on Facebook they block you. Really If you call to speak to the manager you get told he is not in.
0
Replies (0)MM
Mathabantsho M
1 reviews | Active since Sept 2016
29 Nov 2025, 20:14
Very selfish and no care for their customers
Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.
Helpful (0)
|Replies (0)MM
Mathabantsho M
1 reviews | Active since Sept 2016
29 Nov 2025, 20:14
Very selfish and no care for their customers
Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.
0
Replies (0)TR
Thato R
1 reviews | Active since Sept 2022
17 Oct 2025, 19:34
Shouting Ye BABA! YeBABA... is not clear instruction
I am writing to formally lodge a complaint regarding an incident that occurred on 17/10/2025 at the Eastgate e-hailing zone. My vehicle was wheel-clamped by your rude security personnel. The clamping appeared to be used as a punitive measure rather than a proper enforcement action. There was no clear signage warning of clamping, and I was not given any prior notice.Shoting Ye BABA! YeBABA... is not an instruction to move my car. No clear instructions was ever given. He was just proving a point. I'm currently waiting for management at control room losing earns. As an active e-hailing driver for Uber, I was parked briefly in the designated zone while attending to a passenger request.
Helpful (0)
|Replies (0)TR
Thato R
1 reviews | Active since Sept 2022
17 Oct 2025, 19:34
Shouting Ye BABA! YeBABA... is not clear instruction
I am writing to formally lodge a complaint regarding an incident that occurred on 17/10/2025 at the Eastgate e-hailing zone. My vehicle was wheel-clamped by your rude security personnel. The clamping appeared to be used as a punitive measure rather than a proper enforcement action. There was no clear signage warning of clamping, and I was not given any prior notice.Shoting Ye BABA! YeBABA... is not an instruction to move my car. No clear instructions was ever given. He was just proving a point. I'm currently waiting for management at control room losing earns. As an active e-hailing driver for Uber, I was parked briefly in the designated zone while attending to a passenger request.
0
Replies (0)