SM
Sanelisiwe M
Active since Aug 2016
21
Reviews
0
Industries
Reviews
21 reviews1 month ago
Plus Group Properties
I moved into Fernel Park, Olympus Pretoria, on 1 May 2025 through Plus Group Rentals, despite the negative reviews I had seen on TikTok. I chose not to let other people’s experiences influence mine, as I generally consider myself a reasonable and non-problematic tenant. At the end of April 2026, I renewed my lease for a further 12 months. During the renewal process, I successfully negotiated a 5% rental increase instead of the proposed 10%, after discovering that some tenants within the same complex had reportedly been paying approximately R7,400 for the past two years, while my rental had already increased to R8,000. Shortly thereafter, an opportunity arose for me to relocate back to Nelspruit. In terms of my lease agreement, I am required to provide 40 working days’ notice unless a replacement tenant is secured to occupy the unit from 1 June 2026. Initially, I intended to honour the full notice period in good faith. However, matters escalated when I was allegedly pressured to pay an additional R400 on the basis that my lease had reverted to a month-to-month agreement at the original proposed 10% increase. I was further informed that if I failed to pay this amount, I would become liable for an agent’s commission penalty for the remaining 9 months of the lease, amounting to R2,086.56. This came as a surprise, particularly because I have written communication confirming that I would not be liable for the agent’s commission penalty, allegedly because the agent had not yet received commission. Despite this, I have actively tried assisting in finding a replacement tenant, especially considering how many units in the complex appear vacant and the concern that my unit may not be prioritised for remarketing. Unfortunately, communication has been inconsistent, with some emails ignored or overlooked entirely. As a result, I have decided to proceed with moving out at the end of May 2026, regardless of whether a replacement tenant is found. In my view, if agreements can easily be changed or reversed after the fact, it undermines the validity of the agreement itself. As a precautionary measure, I have also started engaging with the Gauteng Rental Housing Tribunal should there be any dispute regarding the return of my deposit or the legality of the charges being imposed. This review is not intended maliciously, but rather to document my experience and ongoing concerns regarding communication, transparency, and the handling of this matter.
1 reply
2 months ago
Honestly feedback
I have been an iWYZE client since November 2017, when I purchased my first vehicle. For almost eight years, I remained claim-free until my first accident in June 2025. My claim was handled by Mercy Banda, who managed the entire process exceptionally well and efficiently. I submitted my claim on a Friday at 15:00 after work, and by Monday I had already received feedback. As a result of my clean claims history, I was granted an excess discount and had the single-vehicle accident fee waived. That experience truly set a high standard. By God’s grace, I purchased a new vehicle in January 2026 and updated my policy accordingly. Unfortunately, on 18 March 2026, I was involved in another accident when a Mr D motorcycle collided with my vehicle. Prior to this incident, I had received calls from two other insurers offering better premiums and lower excesses than what I currently pay at iWYZE. It was tempting, and I even went as far as cancelling and reinstating my policy twice. However, the exceptional service I received from Mercy Banda made it difficult for me to leave. Despite the higher premium and excess, I chose to remain loyal to iWYZE. After reporting my recent accident, I was assisted by Lucky Dhladhla, who initially captured my details and sent through the required documentation. However, my experience with him was disappointing. We had a disagreement regarding the excess payable, particularly around a six-month waiting period and an additional fee of R6,200 that I was not previously informed about. Following this, he became unreachable by phone and unresponsive to multiple emails. At a time when I was already in shock and distress, this lack of communication and empathy was extremely disheartening and not what I expected from a company I had remained loyal to. On Monday, 23 March, I called again seeking clarity and was assisted by Thabisa Mbaliso. Her service was outstanding. She showed genuine empathy, provided clear feedback, and took ownership of my claim due to the prior lack of communication. In a moment where I felt emotionally, mentally, and physically overwhelmed, Thabisa restored my faith in iWYZE. She even offered to refer me to “Magical Moments” for trauma support, which was incredibly thoughtful. Additionally, Ansie Moolman reached out and sent me Pick n Pay vouchers as a gesture of support. This level of care and consideration truly meant a lot to me. I have since been recommending iWYZE to my friends, family, and colleagues. One colleague even joked that she wishes she could experience such service herself, although she is not currently insured with iWYZE and is now considering getting a quote. The purpose of this review is to give credit where it is due and to sincerely thank those who went above and beyond to support me during a difficult time. My vehicle has been referred to Auto Magic Menlyn for repairs. I am fami**** with their work, as they repaired my previous vehicle, but I am currently concerned about delays in sourcing the required parts. I would appreciate it if iWYZE could follow up to ensure that the repair process is expedited, as I have been following up regularly without receiving clear updates.
3 replies
4 months ago
Planet Fitness – Trapped in a Contract with No Access
I am extremely disappointed with Planet Fitness and their cancellation policy. I am relocating back to Nelspruit at the end of February, where there is no Planet Fitness branch. Despite this, I am being charged a cancellation fee of close to R4,000. My membership anniversary is only in June, which means I am expected to continue paying for several months for a service I physically cannot access. This feels incredibly unfair and unreasonable. Had I known how rigid and consumer-unfriendly this contract is, I would never have signed up in the first place. I genuinely wish someone had warned me. There is no flexibility, no empathy, and no consideration for real-life circumstances like relocation. Being locked into payments for a gym that does not exist in my new city is unacceptable. If you’re considering joining Planet Fitness — abort mission. Read every clause very carefully, because getting out of this contract will cost you dearly. I will definitely not recommend Planet Fitness to anyone.
4 replies
4 months ago
****ty service from Pauline and Luis from Rain
I am writing to formally lodge a complaint regarding the unjustified suspension of my connectivity and the unacceptable level of service I have received. I usually make my payments between the 21st and 25th of every month. My last successful payment was made on 21 January. I subsequently requested and confirmed a change to my collection date to the 1st of every month, effective 1 March. Despite this, my connectivity has now been suspended without justification or prior notice. This is both frustrating and unacceptable, particularly given that my account was not in arrears. In addition, my attempts to resolve this issue through your customer service channels have been unsuccessful. I was assisted by agents who do not adequately speak or understand English, which has rendered the support provided ineffective and extremely unsatisfactory. Due to the incorrect suspension of my service and the poor quality of customer support, I am deeply dissatisfied. As a result, I will be cancelling this contract and expect confirmation of the cancellation process, as well as an explanation for the erroneous suspension. I trust that this matter will be escalated and addressed urgently. PS: please hire agents that can speak and understand English. Your agents Pauline and Luis are very useless
10 replies
7 months ago
Poor service from FNB
Good day. I hope you are well I am writing to express my frustration with the poor service I’ve experienced regarding my limit increase application. I submitted my July, August, and September payslips on Saturday. Despite having the entire Monday to review them, I only received feedback on Tuesday requesting my October payslip, which I sent immediately. It is now Wednesday, and upon following up, I was informed that my documents have still not been allocated — and that it supposedly takes 24 hours to allocate a single document. I find this delay and lack of efficiency unacceptable. I would appreciate it if my documents could be urgently allocated and my application processed without further delay. Further to the above please do something about your secure chat and call centre agents . Not only do you get transferred from pillar to post with the machine asking you to press 1/2 for a certain department. Eventually when you reach someone they very rude and dismissive as if you’re bothering them. All the agents I’ve spoke too didn’t seem eager to assist.
1 reply
11 months ago
Vehicle claim
Mercy Banda, I want to extend my heartfelt thanks and appreciation for the outstanding service you provided in handling my vehicle claim. Your professionalism, efficiency, and clear communication made the entire process smooth and stress-free. What could have been a daunting and frustrating experience was instead handled with such care and competence that it truly took a load off my shoulders. Your support not only resolved the issue quickly but also gave me peace of mind during a difficult time. Thank you for going above and beyond — your help made all the difference.
1 reply
28 months ago
Vodacom data missing
I have been a Vodacom client for as long as I can remember, had my 1st contract with Vodacom in 2017, did my upgrade in June and this month is literally the 1st month I’ve run out of data twice in one month. How is it possible that it’s half way through the month and I’ve already had to purchase data twice. What frustrates me the most is that that when I called Vodacom customer care, all they could do is speculate it terms of how my data got depleted without thorough investigation. I know I’ve previously called in a couple of years back and asked them to block all subscriptions but this is honestly unacceptable. I’m at work from 9-5 connected to the work wifi and also have a separate sim for WiFi purposes. How is it possible for a person always connected to wifi to have their data depleted half way through the month.
2 replies
28 months ago
Downgrade request
I requested to downgrade my account on the 17th of January and today is the 2nd of February, still no one has contacted me or actioned my request. I’ve called in, texted on the secure chat and all they keep saying is they’ve escalated. I refuse to be held liable for the additional charges incurred.
2 replies
29 months ago
Rain is a ******* of a service provider
A couple of weeks back I was offered rain one and 2 of the mobile SIM cards were giving to my kids. My eldest daughter recently changed phones and have had issues signing on to WhatsApp due to the OTP not coming through. I’ve called rain several time and each agent gave me a different scenario. The one agent informed me that rain doesn’t support WhatsApp hence the OTP not coming through. The second agent informed me that I need to activate international calling as WhatsApp uses an international line to send the OTP and I must purchase R100 airtime to get these OTP. I strongly disagreed as it didn’t make sense to purchase R100 airtime for a 15 year old that already gets 100 minutes, sms and data. The last agent said she’s escalated but to date I have not received any correspondence. I’ve reached out on Twitter to the point that agents have stopped replying. My option was to cancel this SIM card and port my daughter back to MTN but it seems rain is now blocking the whole process. My account is up to date I always make sure of it but rain had the audacity to inform MTN that my account is in arrears and therefore can not proceed with the port. I called rain to inform them to accept the port and correspond with MTN and I was assured that it will be sorted. Today I called MTN and still MTN insists that rain is adamant that I’m owing. Quite frankly I am disappointed and have reached the stage where I just want to cancel my subscription with rain. It’s either you resolve the OTP issue or process the port cause my next step is to really take matter further!!!!
3 replies
43 months ago
Distasteful service from Makro Nelspruit employees
Good day, Trust you are well. The level of service received from Makro Nelspruit is distasteful you’d swear it’s part of government sector. From the moment you walk in by the return and exchange department, you are welcomed by noise and chatting from the employees. It literally takes them a couple of minutes for them to offer their service. May 2021 I bought a Bennett Iron from Makro Nelspruit and within less than 12 months the iron stopped working, it just went dead. I went to Makro Nelspruit and I had to argue and fight them before they agreed to give me a new one. I told them I refuse for them to take it for returns because the warranty expires in a few days and knowing them they will store it away and call me to come collect knowing very well that they haven’t done anything to it. 6 months with the new Iron, it went quiet again. And this time I agreed for them to take it for return hoping that maybe they will pick up a tread. Upon collecting my iron there was another customer collecting the very same iron from the Bennett brand with the same problem. According to the client he’s helped called to advise that the iron went quiet on her, same thing that happened to me with both irons. Friday I collected my iron from Makro after they’ve sent a text to advise I can collect. Sunday I switch it on and it literally EXPLODES with flicks of fire and the whole house reeked of burnt. I went to Makro same Sunday and I demanded a reimbur*****t. The one guy (K****tso) from Tevo told me to speak to Bennett. My response was don’t treat me as if I didn’t go to school. My receipt says Makro and he kept going on and on about how they are just a middle man and have no relation to Bennett. After seeing that I’m not backing down they said I can leave it and come back tomorrow which is Monday. Their manager siya would be available to speak to me. I stay on the other side of nelspruit Steiltes to be precise and having to drive to Makro on a daily basis is not ideal for me. Phumzile called to advise that Siya said the best thing they can do for me is give me another iron. I asked for siya’s contact details to advise that I want my money I refuse to take another risk of having my appliances burn because of their iron. Siya a very rude gentleman told me straight up that he is doing me a fav I should take what he says and be happy with it. Dismissing me as if me supporting Makro is not the reason he has a salary today. Very arrogant and full of himself. Isn’t this part of his job description? Making sure customer complaints are resolved to their best satisfaction. Upon collecting of my iron Prudence becomes to friendly with me and say on Sunday I looked extremely fat. Firstly I am not her friend for her to become too familiar with me, I am a client. Not only did they keep me waiting for a good 30, waiting on K****tso from tevo to come process a new iron. I had to stand there while they go on about their day as if I’m not a client. Singing and enjoying. This is the last time I buy anything from Makro
1 reply
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)