SM
Sanelisiwe M
Active since Jul 2016
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Horrible food and service
I was at ZOR earlier on and u have never experienced such horrible service and food at a restaurant. On an arrival, there was no one to sit us down. The snail starter is not at all what they describe on the menu. I decided to replace it with pork belly only to be met for slices of pork fat - no meat just fat. I ask for the bill and even that takes 20 minutes and what makes this even more ridiculous is that the restaurant wasn’t even busy. Such a horrible experience
0 replies
6 months ago
Is MTN trying to avoid my claim Ref: 5198451
How long is someone expected to wait for help with an MTN claim? It’s been three days with absolutely no response — no email, no WhatsApp, nothing. Yet every month I pay my insurance on time. This is beyond unacceptable! My life is now on hold because people do not want to do their job!
0 replies
11 months ago
extend my sincere thanks to Gorden Bila and Andrea Blennies
I would like to extend my sincere thanks to Gorden Bila and Andrea Blennies, for the time, professionalism, and fairness you demonstrated in handling my recent credit card settlement matter. I truly appreciate the clarity, support, and transparency throughout the process. It’s reassuring to know that I’m part of a bank that takes its commitment to customer care seriously and resolves grievances with integrity and fairness. Your assistance made what has been a frustrating experience feel much more manageable, and I’m genuinely grateful for that. Thank you again for helping bring this matter to a positive and fair resolution.
1 reply
11 months ago
Poor Handling of Settlement by Neo Mogatla and Paulina Nkuna
I am writing to formally raise a complaint regarding the poor handling of my credit card settlement process by Mr. Neo Mogatla and Ms. Paulina Nkuna. I believe the treatment I have received is both unprofessional and lacking in the basic courtesy and transparency that one should expect from a financial institution. I was offered a settlement amount towards my Standard Bank credit card account, which I accepted in good faith. It was initially communicated that the amount was to be paid over three consecutive months. I responded promptly to inform the team that, due to financial difficulties, I would not be able to meet that timeline. Instead, I submitted a proposed payment schedule in writing a schedule that, I must emphasize, was never acknowledged, accepted, or declined by either Mr. Mogatla or Ms. Nkuna. Despite this lack of response, I continued to make payments towards the settlement amount I had been given. Most recently, I reached out to Mr. Mogatla via email, twice during this month to request the remaining balance of my settlement so I could complete the payment and close the account. Both emails went unanswered. I had to resort to calling directly, and only after persistent follow-up was I told that my settlement had been rendered inactive due to a “default” on the agreement. This response is not only unacceptable, but deeply frustrating. At no point was I informed that a missed payment would invalidate the entire agreement. Given that Mr. Mogatla has full access to my payment records, I would have expected him to contact me and advise on any risk to the settlement terms but no such effort was made. It is only now, after I have actively pursued this matter and expressed my intention to pay the remaining balance, that I am being informed of these conditions. This lack of proactive communication, disregard for customer follow-up, and failure to provide transparent terms reflect poorly on your institution’s service standards. I am simply trying to do the responsible thing by settling my account, and I feel that I have been treated unfairly for making a genuine effort. I respectfully request that this matter be reviewed urgently, and that a reasonable resolution be provided.
3 replies
11 months ago
Poor Handling of Settlement by Neo Mogatla and Paulina Nkuna
I am writing to formally raise a complaint regarding the poor handling of my credit card settlement process by Mr. Neo Mogatla and Ms. Paulina Nkuna. I believe the treatment I have received is both unprofessional and lacking in the basic courtesy and transparency that one should expect from a financial institution. I was offered a settlement amount towards my Standard Bank credit card account, which I accepted in good faith. It was initially communicated that the amount was to be paid over three consecutive months. I responded promptly to inform the team that, due to financial difficulties, I would not be able to meet that timeline. Instead, I submitted a proposed payment schedule in writing a schedule that, I must emphasize, was never acknowledged, accepted, or declined by either Mr. Mogatla or Ms. Nkuna. Despite this lack of response, I continued to make payments towards the settlement amount I had been given. Most recently, I reached out to Mr. Mogatla via email, twice during this month to request the remaining balance of my settlement so I could complete the payment and close the account. Both emails went unanswered. I had to resort to calling directly, and only after persistent follow-up was I told that my settlement had been rendered inactive due to a “default” on the agreement. This response is not only unacceptable, but deeply frustrating. At no point was I informed that a missed payment would invalidate the entire agreement. Given that Mr. Mogatla has full access to my payment records, I would have expected him to contact me and advise on any risk to the settlement terms but no such effort was made. It is only now, after I have actively pursued this matter and expressed my intention to pay the remaining balance, that I am being informed of these conditions. This lack of proactive communication, disregard for customer follow-up, and failure to provide transparent terms reflect poorly on your institution’s service standards. I am simply trying to do the responsible thing by settling my account, and I feel that I have been treated unfairly for making a genuine effort. I respectfully request that this matter be reviewed urgently, and that a reasonable resolution be provided.
0 replies
12 months ago
Waiting for my refund
Booking.com has not refunded my money for a booking they cancelled due to " We weren’t able to confirm your booking with our partner provider. We’re sorry for any trouble." Calls are not being picked up and of course emails are not being attended to. I want my money back!
0 replies
22 months ago
***********, poor service, empty promises
What an *********** bunch. It now has been a week of not having fibre connection. First I thought it was just Sibusiso and Mariki that were *********** but I was wrong, the whole lot is a team that delivers poor service, make empty promises and don’t NEVER pick up their landline.
5 replies
22 months ago
Poor connection service from Sibusiso and Mariki. My home still does not have fibre
I have been trying to get my fibre connection activated for the past two days Sibusiso Madlala and Mariki Serage but none of them have been assisting. The emails I send are not being responded to. All of the contact numbers listed on the website do not work. For someone that works at home this is such an inconvenience. This is by far the worst service I've received.
7 replies
76 months ago
SCAM
This company is a scam! I cleared all debt associated with my account via MBD their Debt collector. Now two years later they are hounding me for the same money I have already paid. My ref is: 72080730 I have sent through proof clearing me from all debt but the VVM team is still calling. I refuse to pay AGAIN for something that I have already paid for
0 replies
83 months ago
Incorrect Billing
I signed up with virgin active back 2017. and because of distance, I cleared my account and paid everything up and requested that it deactivated. I have an email even stating that. This year in 2019, I get a call that there's R700 that's outstanding. I have asked for details regarding this billing and still no one can provide me with a response. How am I billed in 2019 for an account i closed off in 2017. I've sent numerous emails asking for management to call but still nothing. This is my reference number, I'm still waiting for feedback: CLIENT REF: 4005239534 // AJS: 72080730
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (93.75%)