DC
Denis C
Active since Jun 2016
6
Reviews
0
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Reviews
6 reviews6 months ago
DISGUSTING BEHAVIOUR BY HOTEL STAFF
I booked into the Commodore Hotel while on business in Cape Town. I checked out on Wednesday 12th November after staying there for three nights. Two days after checking out I realised that I had left a brand new pair of jeans in the closet at the hotel. I called the hotel and was put through to lost and found. The guy I spoke to just told me immediately that they never saw my jeans. What was even more disgusting is the fact that there was absolutely no effort made to check with the cleaning staff. The hotel simply refused to be accountable. I will never use that hotel again - REALLY DISGUSTING BEHAVIOUR.
0 replies
26 months ago
VERY POOR SERVICE - WHAT A BIG SCMMER DISCOVERY IS!
I have 3 cars insured with Discovery and pay a significant amount of money to them every month. On 28th March, I took one two of cars cars I had signed up for insurance with Discovery for inspection at Tiger Wheel & Tyre in Pinetown. Upon inspection, the guy doing the inspection (Sean) told me that the rear tyres of my Mercedes were worn out and needed to be changed which I said he could proceed with. He also mentioned that one of my front tyres for the NP200 was worn out but recommended replacing 2 tyres and rotating them. They did that and I paid for the service and the inspection. I went home after that and on Friday I did not use the car as I spent the day at home on Good Friday. I used the NP200 on Saturday to go to Gateway Mall to collect a suit and drove back home. When I got home I realized that my rear bumper had melted. Upon investigation I realized that at Tiger Wheel & Tyre they had moved the exhaust pipe and left it lifted such that it was blowing right onto the bumper which caused the melting. I did not use the car for the rest of the Easter weekend and took it to Tiger Wheel & Tyre on the Tuesday (2nd April). Tiger Wheel & Tyre refused to accept responsibility for what they had done. I requested to talk to the manager (Jacque). I explained to him what happened and he indicated that he would talk to the regional manager and get back to me. He sent me a Whatsapp message a week later saying they were not responsible for the damage to my car. I informed Discovery who logged a claim and asked me to take the car for assessment. The assessment report indicated that the cost of repairing the car was less than my excess and Discovery informed me that they had closed the claim. Upon contacting the repairer on the assessment report (Durban Central Panel Beaters), I was told that they could not repair the at the cost indicated on the assessment report unless Discovery authorizes the repair which Discovery refused to do when I contacted them. I do not think that I am asking for too much as I am simply requesting Discovery to authorize the repair to ensure that I get the car repaired at the cost indicated on the assessment report (which is the basis of Discovery closing my claim). This is despite the fact that the damage was caused by a Discovery approved inspector (Tiger Wheel & Tyre) while I was getting the car inspected and Discovery has done nothing about it. If Discovery is unable to authorize the repair so that I can get my car repaired at my cost, it leaves me no option but cancel the policies for all my three vehicles insured with Discovery and move to a better service provider.
2 replies
29 months ago
I was assisted by Un...
I was assisted by Unathi Majiya who explained everything clearly and went the extra mile in calling me back and providing all the necessary information I needed before taking up the insurance policy with Discovery.
1 reply
49 months ago
ONAIR is a BIG FRAUDSTAR - they claim my account is in arrears and have messed up my credit rating!!!
I have a contract with OnAir for a Dstv explorer. Every single month they have collected their money from my account through debit order (on my payday and I have never missed my salary). I have had several calls from OnAir claiming that my account is in arrears which I refused and they have asked me to send them proof of payment through WhatsApp (0625485630 and 0611174903) and I have sent them the transaction history from my bank statements. This has gone on for quite a while to a point where I started ignoring them. Now I have checked my ClearScore account and realised that my credit score has been greatly affected by them claiming that my account is in arrears. I STRONGLY RECOMMEND THAT EVERYONE STAYS AWAY FROM THESE SCAMMERS AND I AM GOING TO TAKE LEGAL ACTION AGAINST THEM. I have my bank statements to prove that I have never missed any payment.
1 reply
115 months ago
'Disgusting' Discovery!
<p>I am a Discovery Health member (been for quite a while) and last week I had a serious car accident (my car was actually a write-off) and the paramedics rushed me to St. AUgustine's Hospital in Durban. At the hospital they did some examinations and X-Rays to check if there were any serious injuries and fortunately there weren't any and I was discharged and given a couple of days off work. To my surprise, Discover Health sent an e-mail stating that they will not cover my medical bill despite the fact that this was an emergency and my plan clearly states that I am covered in emergencies. I find this disgusting and I will be terminating my membership. In addition, I am going to communicate this directly to the Minister of Health as I feel he should be aware of how this so-called Medical Aid is swindling people!</p>
1 reply
121 months ago
The worst removal company ever!
<p>I recently relocated from Cape Town to Durban and used Stuttaford Van Lines. This was the worst experience ever. I paid for them to pack and unpack my stuff but they only arrived with my stuff at 5PM and unpacked absolutely nothing. Several things were missing such as components of my main bedroom bed. I called their customer service and was told to put everything in an email which I did. I never got a response to my email and sent a reminder. It's now almost 3 months and I'm still waiting. I've used AGS Frasers twice before and I must say that they are extremely professional and way cheaper than Stuttaford Van ****......</p>
2 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)