Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FGro Red delivers a strong customer service experience driven by individually named consultants who are consistently praised for professionalism, patience, and friendliness. The business scores well on Process Efficiency (4.3) and Customer Service (4.5), though recurring complaints about unauthorized debits, cancellation difficulties, and communication breakdowns with certain agents create notable friction in Billing (2.8), Communication (3.1), and Trust (2.5).
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name specific consultants like Sifiso, Chichi, Anita, Slindile, and Nosipho as exceptional. Words like 'professional,' 'patient,' 'knowledgeable,' and 'above and beyond' appear frequently across reviews.
Replied to 20% of negative reviews
Typically takes less than 30m to reply
TrustIndex
8.1
Score
Ranking
#25
in Financial Services
Avg Reply
26
Hours
NPS Score
44
Recommended: Likely
Replied to 20% of negative reviews
Typically takes less than 30m to reply
Apr '25 - Mar '26
Recent reviews (386)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I would like to recognize Chichi for her excellent service
I would like to recognize Chichi for her excellent service. She was highly efficient and pleasing to talk to.
1 reviews | Active since Jan 2020
I would like to recognize Chichi for her excellent service
I would like to recognize Chichi for her excellent service. She was highly efficient and pleasing to talk to.
1 reviews | Active since Jan 2020
Excellent customer service
Ii just wanted to say Thank you Sifiso for excellent servie you provided, your professioalism, patience and willingness to assist made the experience smooth and stress free. Keep up outstanding work - really makes difference
1 reviews | Active since Jan 2020
Excellent customer service
Ii just wanted to say Thank you Sifiso for excellent servie you provided, your professioalism, patience and willingness to assist made the experience smooth and stress free. Keep up outstanding work - really makes difference

