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FGro Red

Verified Business
FINANCIAL_SERVICES|4.48
386 Reviews (last 12 months)
Responds in 26m
Visit WebsiteWrite a Review
Rated in:
Financial Services4.1Loans & Credit4.1

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, FGro Red delivers a strong customer service experience driven by individually named consultants who are consistently praised for professionalism, patience, and friendliness. The business scores well on Process Efficiency (4.3) and Customer Service (4.5), though recurring complaints about unauthorized debits, cancellation difficulties, and communication breakdowns with certain agents create notable friction in Billing (2.8), Communication (3.1), and Trust (2.5).

Top Strengths:

  • •Customer Service & Professional Guidance: Customers consistently name specific consultants like Sifiso, Chichi, Anita, Slindile, and Nosipho as exceptional. Words like 'professional,' 'patient,' 'knowledgeable,' and 'above and beyond' appear frequently across reviews.
Service Quality Ratings
Service & Guidance
4.5
Industry: 3.3Best: 4.9 (FDC Group)
Communication
3.1
Industry: 2.6Best: 4.7 (FDC Group)
Billing & Payments
2.8
Industry: 2.6Best: 4.7 (Gold Capital)
Process Efficiency
4.3
Industry: 3.1Best: 4.8 (FDC Group)
Trust & Compliance
2.5
Industry: 2.7Best: 4.8 (FDC Group)
Overall AI Score
4.1
Industry: 2.8Best: 4.8 (FDC Group)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
8.1Trustindex Rating
#25Ranked In Financial Services
26 HrsAverage Time To Reply
44 NPSRecommended: Likely

Replied to 20% of negative reviews

Typically takes less than 30m to reply

Review Distribution
4.48|386 Reviews

Apr '25 - Mar '26

5(90%)
4(3.1%)
3(0.6%)
2(0%)
1(6.3%)

Recent reviews (386)

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Popular mentions

E
Elisabeth

1 reviews | Active since Jan 2020

25 Feb 2026, 14:02

ChiChi assisted me w...

ChiChi assisted me with Discovery Insure she gave me care and advice

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T
Thami

1 reviews | Active since Jan 2020

21 Feb 2026, 11:40

Sifiso Royal Hlanguza thank u for ur assistance, u where a great help

Sifiso Royal Hlanguza thank u for ur assistance, u where a great help. Keep it up

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A
Amanda

1 reviews | Active since Jan 2020

21 Feb 2026, 08:12

Sifiso Hlanguza does...

Sifiso Hlanguza does a great job and has excellent customer service skills

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M
Mthobisi

1 reviews | Active since Jan 2020

20 Feb 2026, 19:03

My experience was gr...

My experience was great I met great individual from your team who was assisting me by the name of Sifiso Hlanguza.

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L
Luyanda

1 reviews | Active since Jan 2020

20 Feb 2026, 11:05

It is great indeed t...

It is great indeed to be helped by Slindile she's so kind and talk so nice

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MM
Mandisa Mngadi

1 reviews | Active since Jan 2020

20 Feb 2026, 09:53

I would like to recognize Chichi for her excellent service

I would like to recognize Chichi for her excellent service. She was highly efficient and pleasing to talk to.

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A
Ayabonga

1 reviews | Active since Jan 2020

20 Feb 2026, 08:39

Had a very good serv...

Had a very good service with sifiso hlanguza and I am so happy with his service

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CD
Colin Danisa

1 reviews | Active since Jan 2020

20 Feb 2026, 08:36

Excellent customer service

Ii just wanted to say Thank you Sifiso for excellent servie you provided, your professioalism, patience and willingness to assist made the experience smooth and stress free. Keep up outstanding work - really makes difference

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