FR
FGro Red
Verified Business
FR
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FGro Red receives overwhelmingly positive feedback for its consultants, with named agents like Sifiso Hlanguza, Chichi Amunike, Slindile, Nosipho Cele, and Anita Khoza repeatedly praised for professionalism and patience. However, a notable minority of customers report serious frustrations with policy cancellations, unauthorised debits, and misleading sales practices that significantly impact trust.
TrustIndex
8.6
Ranking
#6
in Loans & Credit
NPS Score
22
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, FGro Red receives strong praise for individual consultants who deliver warm, knowledgeable, and patient service. Customers frequently name agents like Sifiso, Chichi, Slindile, Anita, and Nosipho as standout performers. However, a recurring set of complaints centres on misleading sales pitches, unauthorised debits, and difficulty cancelling policies, which damages trust and creates communication breakdowns for affected clients.
FGro Red's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.4) is the standout strength. Customers repeatedly name specific consultants and describe them as patient, knowledgeable, professional, and willing to go the extra mile, with many calling agents stars or champions.
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Share Your ExperienceThe most common complaint about FGro Red, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Billing, Payments & Financial Accuracy (2.8) draws sharp criticism. Several customers report unauthorised debits after cancellation requests, double-debiting, and significant delays in refunds. Premium increases and incorrect amendments without consent compound the financial impact on affected clients.
FGro Red has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 232 reviews in the last 12 months. Hellopeter has tracked FGro Red across 757 total reviews. How is the TrustIndex calculated? →