BD
Bianca B
Active since Jun 2016
20
Reviews
0
Industries
Reviews
20 reviews7 months ago
A beautiful dress, full of promise, ruined by careless hands and broken promises
In May 2025, I bought the dress of my dreams from Bride & Co Parkview. It cost R17,000, and it was everything I had ever imagined—elegant, timeless, and perfect for my wedding day. I was overjoyed. But that joy quickly turned into anxiety and heartbreak. When I took the dress in for alterations, the first fitting went smoothly, except for the bust area, which was still too loose. The seamstress assured me she would fix it by the next fitting. She also promised that the extra buttons I had requested would be sewn in by then. She scheduled my final fitting for October 22nd, saying everything would be ready and the dress would be sent for dry cleaning afterward. But she never called. She later claimed my phone went straight to voicemail, which wasn’t true—I received no missed calls or messages. On Friday, October 25th, I called her myself. She said she had been trying to reach me to confirm the button placement before finishing them—something I was told would already be done. Still, I rushed over for the fitting that same afternoon. When I arrived at Bride & Co Parkview, the seamstress was nowhere to be found. While waiting, I browsed short reception dresses because the Pretoria heat is unbearable—let me emphasize, short dresses. Eventually, she appeared with my dress. I put it on, and my heart sank. The lace on the shoulders was crumpled and bunched together. The lace over the bust area looked like it had been stitched by a child—wrinkled, uneven, and completely ruined. It wasn’t the cups I had added; it was the lace overlay, and it was a mess. I started overheating, and my panic attack began. Trying to fix it on the spot, she began removing some of the sewn-in pieces. In doing so, she poked a hole in the shoulder of my dress—a hole as big as my **** of honor’s pinky. I was devastated. She said she’d fix it and send the dress for dry cleaning, but couldn’t give me a date. She’d “call me.” My wedding was now just two weeks away, and my dream dress was falling apart. The lace was still in disarray, the bust area looked terrible, and now there was a gaping hole in the shoulder. And yet, she wanted to send it for dry cleaning and hand it over to me like that. In a panic, I bought another long dress that same day—spending another R8,000—just in case the original couldn’t be salvaged. I had wanted a short reception dress, but after spending so much, I couldn’t afford one anymore. After the appointment, I called my family, heartbroken. My R17,000 dress was ruined. The seamstress had vanished after damaging it, and I was left confused and deeply upset. My brother, seeing how distraught I was, said they had stripped the magic from my dress and should refund me. He called the manager, but the seamstress insisted there was “nothing wrong” with the dress. But how can anyone say that? Crumpled lace over the bust, tangled shoulder details, and a hole in the arm—how is that not damage? She later called me, spinning lies—claiming she had been waiting for us downstairs (she wasn’t), that she hadn’t ruined the dress, and that I still needed a final fitting. But if a final fitting was still needed, why did she say she was sending it for dry cleaning? You don’t dry clean a dress that’s still falling apart. You don’t hand it to a bride without making sure she’s happy with it. This has been a horrible, heartbreaking experience. A beautiful dress, full of promise, ruined by careless hands and broken promises. I want a refund for the dress and alterations as like I said the magic of the dress was ruined. I will be going to the Consumer Goods and Services Ombud to see how they feel about this experience
2 replies
48 months ago
Rude are you for real, brand new engagement ring scratched
Hi we took or brand new engagement ring in to be resized at the greenstone branch. No scratches perfect ring with no damage. As I had not worn it due to it being a size to big and being transported in the silicon suction ring box. It came back full of scratches. The jeweler insisted it was not something he did wrong and due to their terms and Conditions its not their problem and we must have brought the ring in like that. Being rude and arrogant, please rather use another jeweler for the resizing of rings
0 replies
51 months ago
Numbers and emails not working
Hi, I have been trying to get ahold of standard bank for the past 3 days. The call centre number on your website does not ring through . I have also mailed the email address on the website with no response. My personal bankers telephone number does not exsist anymore and I am at lost for words. How do you get in contact with your bank for anything other than a fraud related query
1 reply
54 months ago
Cares more about money than getting their clients warm food
I ordered food and my delivery kept getting pushed , when I phoned the restaurant they said it is because the driver accepted an order after my food was already done. Resulting in me getting the most soggiest cold food I have ever had wasting the money I spent on food because I was unable to eat it. When I said to the driver to give me his number he went off on me . For this reason I will never use uber eats again unprofessional amd cares more about money than customer service
0 replies
58 months ago
Game popia act not met
Hi Get treated like a thief my bag gets checked at lakeside mall, it has nothing from your store in it is the store even allowed to search bags , then the manager throughs me out for complaining about it I will never visit a game store again
0 replies
58 months ago
Rude , late and don't care for peoples time
I had an appointment at 15:00 today to get my fibre installed , not one person called to tell mw they will be late, when I called to follow up , I got told that do you never get stuck in traffic and the phone hanged up in my ear by Jacky. Being a professional I have to work amd do not have time to waste like this. Can not beleive this is how you treat new customera, how would you treat me if I have problems with my fibre after 3 months. Very disgusting behaviour should be ashemed of yourselves
1 reply
58 months ago
Horrible claims process , utterly disappointed
I have submitted a caim and was told I have to wait 3 -5 business days in order to sort all information out and get feedback, well we are way past that and everytime I call they tell me they will call me back and not one claims department employee even a manager has gotten back to me. They blame everyone else and don't take responsibility as they are the people I pay for insurance not anyone else. What should I do to get my car fixed?
1 reply
62 months ago
Almost died no reaction for service I pay for
I was held at gun point last night, I have a panic button option on my subscription which I managed to push and send them a notification that my life was in danger, they tried to call me which I couldn't answer cause I was held at gun point, after the call no one followed up or sent support my way because it was shift change and the guy wanted to go home. Is that how much my life is wort to you ? You go sleep soundly and I night end up dead without giving it a second look
2 replies
Review Distribution
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1 Star
20 (100%)