AM
Arno M
Active since Jun 2016
26
Reviews
0
Industries
Reviews
26 reviews5 months ago
Netstar – Hopeless Service When Replacing or Adding a Vehicle
Netstar’s communication and service are absolutely unacceptable, and I am writing this review to caution others against dealing with them. Background: • In August 2025, I attempted to add another vehicle to my account. Netstar buried me in endless paperwork. When I emailed Hlayiseka Makhubela to confirm if all this was necessary, my message was simply ignored. That lack of response pushed me to join Cartrack, who added and fitted my new vehicle without major paperwork or delays. • In December 2025, I purchased another vehicle. Once again, Cartrack managed to fit and activate the unit the very same day — efficient, professional, and hassle-free. Current Issue with Netstar: • I have only one vehicle left with Netstar. On 18 December 2025, I confirmed in writing that I was willing to pay the R655.50 transfer fee to move the existing unit to another vehicle I own. • Since then: no appointment, no follow-up, no phone call. Today is 23 December 2025 — five days later — and still zero communication from Netstar. Contract Confusion: • After requesting cancellation of my Netstar account, I was told I still have an “active contract” because I updated my account from personal to business in October 2024. • That update was purely administrative — a change of details, not a new contract. Yet Netstar now leaves me with a unit I cannot use, refusing to assist with the refitment despite multiple emails. The Bigger Picture: If Cartrack can respond and install same-day, why can’t Netstar arrange a simple transfer in five days? In South Africa, where vehicle security is critical, this level of negligence is dangerous. If Netstar cannot handle basic service requests, how can anyone trust them to respond effectively when a car is actually ******? Conclusion: Netstar has proven unreliable, unresponsive, and careless. Their lack of accountability and poor customer service make them a serious risk to anyone relying on them for vehicle security.
12 replies
11 months ago
Extremely Poor Service at Haval Edenvale Dealership
I am the owner of a 2024 GWM P Series 4x2 LT DC. While I have no complaints about the vehicle itself, the service experience at Haval Edenvale has been consistently disappointing and frustrating. ⏰ Poor Time Management and Service Delays All my services have been booked at Haval Edenvale, and I always ensure my vehicle is checked in by 07:00. Despite this, the dealership consistently fails to return the vehicle in a timely manner. A simple service turns into a full-day ordeal, and even then, basic tasks like washing the car are often neglected. 🔧 Turbo Issue Mishandled On 7 July 2025, I brought my vehicle in with approximately 32,000 km on the clock due to a winding noise. I requested that the service be done simultaneously while investigating the issue, but was bluntly told “no” by the service advisor. Later that day, I was informed the turbo needed replacement under warranty. The vehicle was returned to me while they awaited the part. On 8 July, I received a call requesting I bring the vehicle back again for servicing and to gather more information for the warranty claim. This raised serious concerns about their understanding of proper service and warranty procedures. I agreed to return the vehicle on 14 July and instructed them to keep it until the issue was resolved. 📞 Lack of Communication and Accountability Despite dropping off the vehicle early on 14 July, I received a call around 15:00 stating it would be ready by 16:00. When I asked if the turbo had been replaced, I was told it had not—they were still awaiting claim approval. I reiterated that they should keep the vehicle until the repair was completed. Then, on 16 July at 15:25, I was informed the vehicle was washed, reassembled, and ready for collection—again, without the turbo being fixed. This disregard for clear instructions and the urgency of the repair is unacceptable. 🚫 No Access to Dealer Principal & No Support from GWM Attempts to contact the dealer principal have been futile. Even GWM Head Office was unable to reach them, which speaks volumes about the lack of accountability and professionalism at this dealership. Final Thoughts Haval Edenvale has provided the worst dealership service experience I’ve ever encountered. The delays, poor communication, and lack of urgency show a complete disregard for customer needs. I strongly urge GWM to investigate this dealership and take corrective action to prevent further customer dissatisfaction.
0 replies
11 months ago
Extremely Poor Service at Haval Edenvale Dealership
I am the owner of a 2024 GWM P Series 4x2 LT DC. While I have no complaints about the vehicle itself, the service experience at Haval Edenvale has been consistently disappointing and frustrating. ⏰ Poor Time Management and Service Delays All my services have been booked at Haval Edenvale, and I always ensure my vehicle is checked in by 07:00. Despite this, the dealership consistently fails to return the vehicle in a timely manner. A simple service turns into a full-day ordeal, and even then, basic tasks like washing the car are often neglected. 🔧 Turbo Issue Mishandled On 7 July 2025, I brought my vehicle in with approximately 32,000 km on the clock due to a winding noise. I requested that the service be done simultaneously while investigating the issue, but was bluntly told “no” by the service advisor. Later that day, I was informed the turbo needed replacement under warranty. The vehicle was returned to me while they awaited the part. On 8 July, I received a call requesting I bring the vehicle back again for servicing and to gather more information for the warranty claim. This raised serious concerns about their understanding of proper service and warranty procedures. I agreed to return the vehicle on 14 July and instructed them to keep it until the issue was resolved. 📞 Lack of Communication and Accountability Despite dropping off the vehicle early on 14 July, I received a call around 15:00 stating it would be ready by 16:00. When I asked if the turbo had been replaced, I was told it had not—they were still awaiting claim approval. I reiterated that they should keep the vehicle until the repair was completed. Then, on 16 July at 15:25, I was informed the vehicle was washed, reassembled, and ready for collection—again, without the turbo being fixed. This disregard for clear instructions and the urgency of the repair is unacceptable. 🚫 No Access to Dealer Principal & No Support from GWM Attempts to contact the dealer principal have been futile. Even GWM Head Office was unable to reach them, which speaks volumes about the lack of accountability and professionalism at this dealership. Final Thoughts Haval Edenvale has provided the worst dealership service experience I’ve ever encountered. The delays, poor communication, and lack of urgency show a complete disregard for customer needs. I strongly urge GWM to investigate this dealership and take corrective action to prevent further customer dissatisfaction.
0 replies
11 months ago
Extremely Disappointed with Auto & General’s Service
As a business customer, my experience with Auto & General over the past five weeks has been nothing short of frustrating. Based on what I’ve dealt with, it’s clear that customer care and efficient service are not priorities for this company. I was involved in an unfortunate accident on 19 May 2025—through no fault of my own—and contacted Auto & General the same day. All required documentation was submitted to a representative named Amado by 20 May at 13:25 (Ref: 806117675/2). His first response came only on 21 May at 16:26, requesting some additional documents and promising an update by 27 May. We appreciated the timeframe and promptly submitted everything again on 22 May at 10:33. However, on 27 May—the day we expected feedback—we had to follow up ourselves with a courtesy email at 10:19, highlighting the financial strain the delay was putting on our operations. Amado only read our email at 16:46 and responded at 17:21, again requesting more documentation without any prior notice. It was incredibly disheartening to feel as though we were being treated with suspicion, despite full cooperation. No proactive communication was offered—we always had to chase them for updates. This became the first warning sign of what turned into a long, bumpy road. Despite escalating the matter to the complaints department, responses were either delayed or nonexistent. We finally received claim approval late on Friday, 30 May. From the date of the accident, it took 10 full days just to get a claim approved—a critical delay for a business like ours, where downtime translates directly into financial loss. We had selected the rental vehicle option and received a car on 20 May, which initially helped as I was still physically recovering from the accident. But Auto & General failed to inform us that their internal validation process would eat up nearly half of the 30-day rental period. Because of these delays, we returned the rental on 21 June after only a short extension—again, a result of us constantly following up. Their response? “All within policy.” Meanwhile, our business was without a vehicle for a full week, absorbing the cost for a delay entirely out of our control. Getting in touch with management was equally frustrating. We were promised return calls that never materialised. We managed to speak to a manager maybe twice—neither of which resulted in any meaningful support. To this day (26 June), we’re still waiting for a call back that was promised on 20 June. Each time, we’re told their timelines were met, but if this is considered "good service," then Auto & General’s standards are deeply concerning. Our final concern is the legal process for recovering our excess from the at-fault party. We’ve provided dashcam footage proving liability, but our requests seem to fall on deaf ears. If the claims team is anything to go by, we’re not holding out much hope for the legal side either. We’re sharing our experience to help other businesses make informed decisions before choosing Auto & General. If you're expecting responsiveness, proactive service, or a hint of accountability—look elsewhere.
1 reply
18 months ago
Pathetic service and time wasting courier company
Pathetic service I was notified that I should get my parcel CR0003523824 today status showed out for delivery I made arrangements stay home whole day waiting for the package to arrive. When checking tracking number again via WhatsApp updated shows courier attempted but was unable to locate consignee. General excuse being used in the meantime I waited whole day for my parcel nobody ever attempted to contact me now they claim they could not get hold of me. My guess would be they did not even make the effort to come and delivery. Hoe long will this now take get my package?
0 replies
19 months ago
Builders service is way below par
We ordered a 900mm Black Slate postform top from builders 15 September 2024 and understood that it might take sometime to get it. With all the follow-ups made to Builders, updates was given and promises where made. Today 06 November 2024 all of a sudden they notify us they cannot supply this item anymore this after all the communication and promises the past 7 weeks. Now the interesting part will be, will it also take them 7 weeks to get our refund sorted. Seems like all the feedback that was given by Builders to us where just blatant lies. Now we are sitting 7 weeks later and still not any closer to completing the unit this top was ordered for. Fortunately Chamberlains Centurion can assist us same day with the exact same product we waited for 7 weeks from Builders.
1 reply
22 months ago
Makro Germiston laughing at customers
Makro Germiston definitely does not customers business is clearly way to good for them. Waiting for service in the Power-tool section for over 15min after continuously asking around for help is enough to drive any person crazy. When going to customer service to ask for store manger you get laughed at and still nothing happens. Decided to rather go and support a company more expensive that still wants to do business and give service. Price is not everything service is. Just for the record wanted to spend +-R6000 but clearly this is to little for them to respect customers.
1 reply
26 months ago
Must get reward for most useless service provider
Again I am writing a review about the pathetic and useless service Metrofibre offers customer daily. In less than 2 weeks my fibre went down twice. The 1st time it took only 3 days to sort and now with my 2nd failure sofar it has been a 1 day without any positive news whatsoever. I logged a call ref: 234663 and 234562 1 day ago and no feedback. The support ticket system does not work online, the whatsapp system will contact you shortly responds within hours if you are lucky and logging a call with them works but nobody contacts you after that anyway so I am going to say it also does not work as well. Only when you get rude and upset you seem to get some sort of response but still no fix to the solution. Trying to get hold of a manager you must put in a request and they will get back to you lol. What type of company works like that? I am an Afrihost customer as well and unfortunately the fibre in our estate is with Metrofibre so I cannot change fibre to Afrihost due to agreements etc. what I can tell anyone the service from Afrihost for me has always exceptional log a ticket you receive feedback nearly instantly(not automated) but with Metrofibre is try, try & try and just maybe you get lucky and get support. No wonder Afrihost is winning awards. Working from home with service provider like Metrofibre cannot work due to them not worrying about giving service and support. Imagine how urgent it will be when Metrofibre has internal issues but when it gets to the customer issues Metrofibre don't care to solve the issues because they are getting the money anyway.
4 replies
35 months ago
WAX Crayons ripoff
Always thought Staedtler is 1 of the better-quality products in SA. Nice buying gifts for little ones only to find out when you give the gift that it is in the state it is. Only 1 out of the 9 crayons is in 1 piece. How about trying to improve on this quality because with this you will not stay in business for long anymore. I removed the wrapping to see how many was actually in 1 piece.and like I said only 1 was in 1 piece. I am guessing Staedtler will tell me because the so called 9 piece is actually 31 pieces I should see this as a bargain.
0 replies
41 months ago
Rather use Afrihost atleast they respond on service tickets
I know we live in South Africa and we battle with companies like Eskom and all the other service providing issues that we face daily. MetroFibre now really took bad service delivery to the next level with my current experience. Fibre at house went down Friday 13 Jan 2023. I logged 1st support ticket Ref: 230114104426987000018 Saturday 14 Jan 2023 without any feedback or comments until Monday 16 Jan 2023 when I logged an complaint ticket Ref: 230116090823200138014 still nothing only when I got our bodycorp involved. The bodycorp contacted Chloe Roberts who seemed to actually care initially but the only action I actually received was an email. Today 17 Jan 2023 after numerous emails to [email protected], [email protected], [email protected] & [email protected] nothing has been done and nothing has been achieved. How can you pay a service provider for a full month when you are nearly a week without the service this really sounds like Eskom does it not ;-). The worst part of this whole experience was that they seem to not care if you work from home or run a business from home. Imagine if MetroFibre had a similar service delivery issue would they really be happy with this type of response? Another issue with their support people is they cannot seem to read emails or email signatures. The one email received can we please get your contact details, my response was yes read my email signature. I understand there might sometimes be issues with most companies but dealing with Afrihost with hosting, fibre, lte not once did we have this kind of no care attitude towards a customer. Afrihost will at least always respond to tickets within a couple hours. It might not always be sorted due to numerous reasons but at least there is feedback something that does not exist at MetroFibre.
1 reply
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1 Star
26 (100%)