Haval Edenvale
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Haval Edenvale
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nikita N
1 reviews | Active since Feb 2015
19 May 2026, 21:34
Excellent service
I would like to sincerely commend Quinton and Godfrey from Haval Edenvale for their exceptional service and professionalism throughout my experience. Quinton consistently went above and beyond to ensure that all my concerns were addressed promptly and that I remained completely satisfied every step of the way. His dedication, attentiveness, and commitment to customer satisfaction truly stood out. Godfrey also provided outstanding assistance by ensuring that I received the exact vehicle and colour I wanted. Both Quinton and Godfrey made every effort to assist me in every possible way, demonstrating remarkable customer care and a genuine willingness to help. Their exceptional service has left a lasting impression, and I will certainly be recommending more customers to Haval Edenvale in the future. Keep up the excellent work.
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Nikita N
1 reviews | Active since Feb 2015
19 May 2026, 21:34
Excellent service
I would like to sincerely commend Quinton and Godfrey from Haval Edenvale for their exceptional service and professionalism throughout my experience. Quinton consistently went above and beyond to ensure that all my concerns were addressed promptly and that I remained completely satisfied every step of the way. His dedication, attentiveness, and commitment to customer satisfaction truly stood out. Godfrey also provided outstanding assistance by ensuring that I received the exact vehicle and colour I wanted. Both Quinton and Godfrey made every effort to assist me in every possible way, demonstrating remarkable customer care and a genuine willingness to help. Their exceptional service has left a lasting impression, and I will certainly be recommending more customers to Haval Edenvale in the future. Keep up the excellent work.
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Jannie V
1 reviews | Active since Jul 2025
27 Feb 2026, 18:40
Substandard workmanship
I have purchased a vehicle secondhand from them in April 2025. There was a problem with the gearbox. I took it back to be repaired and waited more than a month. When i got it back it was not fixed properly. They fetched the vehicle and did replaced the mountings. The gearbox has still issues. I can't get the warrenty from them and I believe the people fixing the gearbox did not do a proper job. There own workshop I believe is also not up to standards because the first time I took it to them , they told me a lot of bs about the computer that needs to be reset. I went to an independent gearbox expert before I took the car to them and they confirmed they gearbox was faulty.
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Jannie V
1 reviews | Active since Jul 2025
27 Feb 2026, 18:40
Substandard workmanship
I have purchased a vehicle secondhand from them in April 2025. There was a problem with the gearbox. I took it back to be repaired and waited more than a month. When i got it back it was not fixed properly. They fetched the vehicle and did replaced the mountings. The gearbox has still issues. I can't get the warrenty from them and I believe the people fixing the gearbox did not do a proper job. There own workshop I believe is also not up to standards because the first time I took it to them , they told me a lot of bs about the computer that needs to be reset. I went to an independent gearbox expert before I took the car to them and they confirmed they gearbox was faulty.
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Leon M
1 reviews | Active since Mar 2021
29 Dec 2025, 21:36
Worst GWM dealer in South Africa
This must be the worst GWM dealership in South Africa. That’s my experience at least anyway. I bought a Pseries bakkie in January this year and as I stayed in Edenvale, I had it serviced at Edenvale Haval. I drive about 3500/4000km a month so the bakkie gets service every 2/3months. The first service I had @edenvale Haval was in April this year. My tire pressure sensor has been going on intermittently since I bought the bakkie, didn’t bother me. The service consultant told me there was a problem and they would make a warranty claim to have it repaired. They had it on their diagnostics machine and said it’s the the receiver of tps sensor not and actual sensor. Would take a few weeks to get it from china. Not an issue as I said it didn’t bug me. I asked for it to be done at my next service which was in June/july. It went for the 80000km service and they “forgot” to change it. I didn’t complain and said it’s fine, do it at the cam belt service at 90000km service. Took the vehicle in for the cambelt service in September, reminded them about the tps receiver. Guess what? They didn’t do it. AGAIN! at this point I was getting a little irritated. The towards the end of October the service manager, Mark had the audacity to phone me and complain how he has a tps receiver on warranty that’s overdue. I laughed at him and asked if he knows how many times my vehicle has been there to have it fitted? He was rude and asked that I bring my bakkie in asap. I informed him that it’s due for a service and booked the following week which was the first week of November. The vehicle went in for the service and I was told not to worry it will get fitted for sure this time. Guess what? And this is the ultimate of their incompetence, they phoned me to say my bakkie is ready for collection. I asked has the tps problem been fixed? The answer to this simple question was astonishing. The service consultant informed me that they by accident fitted my tps receiver into another customers vehicle. 🤦♂️😖 how is this possible? The manger phoned me a few days earlier crying moaning that it’s overdue??? Ridiculous. Furious I drove there to collect my vehicle and demanded an explanation and a way forward. Mark ask me for a chance to fix this colossal stuff up and apologised profusely. I said it has to be done before December as I’m about to move to Pretoria. He insisted that he would give me a Curtesy vehicle and it would be done before end of November…. What Bs story that was. He must have been a salesman before he became service manager. They phoned me last week on 22 December! The part has arrived. Keep in mind I’ve already moved to Pretoria. I asked if they have a curtesy vehicle like Mark promised? They said yes they will have one for me. So I booked the vehicle for today, 29 December. Now this has dragged the whole year and I was hoping for a swift happy ending to this simple yet complicated problem. Got there 7:15 this morning. Went to book my bakkie in, asked for curtesy car… guess what? Don’t have one. They all know about it but nobody booked it for me. So I phoned mark, who is on holiday. I demanded a curtesy car. He had the audacity to say he is on holiday and I must just sit there and wait till they done!!!! ***!! I demanded yet again that I get a car as I have things to do. The very nice workshop Foreman Duane, organised me a car form the used car lot. So after waiting 40mins I got the Jolion and left thinking finally this mess would get resolved. Here’s the kicker, they sent me a WhatsApp message at around 11:30 stating the following: “Good morning Mr. Muller , vehicle is done however , the issue isn't the receiver but the 2 rear sensors which need to be replaced . Tire sensors on the vehicle aren't the same and we don't have stock of the tire sensors . Should we go ahead and order the parts ? Kind regards , Muneiwa , Haval Edenvale” So to summarise, they tested it back April, said the sensors are fine and the receiver is the issue, ordered the receiver, gave it to someone else then ordered a new one again, fitted it 8months later just to realise that that was never the problem! Then still ask if they could order new sensors🤨 I don’t know who is running this ****show called Edenvale Haval, but my recommendation is to not deal with them when it comes to warranty repairs. Nightmare. Wanted my time and money today driving from Pretoria just shrug their shoulders and say sorry mr Muller. Next level Useless
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Leon M
1 reviews | Active since Mar 2021
29 Dec 2025, 21:36
Worst GWM dealer in South Africa
This must be the worst GWM dealership in South Africa. That’s my experience at least anyway. I bought a Pseries bakkie in January this year and as I stayed in Edenvale, I had it serviced at Edenvale Haval. I drive about 3500/4000km a month so the bakkie gets service every 2/3months. The first service I had @edenvale Haval was in April this year. My tire pressure sensor has been going on intermittently since I bought the bakkie, didn’t bother me. The service consultant told me there was a problem and they would make a warranty claim to have it repaired. They had it on their diagnostics machine and said it’s the the receiver of tps sensor not and actual sensor. Would take a few weeks to get it from china. Not an issue as I said it didn’t bug me. I asked for it to be done at my next service which was in June/july. It went for the 80000km service and they “forgot” to change it. I didn’t complain and said it’s fine, do it at the cam belt service at 90000km service. Took the vehicle in for the cambelt service in September, reminded them about the tps receiver. Guess what? They didn’t do it. AGAIN! at this point I was getting a little irritated. The towards the end of October the service manager, Mark had the audacity to phone me and complain how he has a tps receiver on warranty that’s overdue. I laughed at him and asked if he knows how many times my vehicle has been there to have it fitted? He was rude and asked that I bring my bakkie in asap. I informed him that it’s due for a service and booked the following week which was the first week of November. The vehicle went in for the service and I was told not to worry it will get fitted for sure this time. Guess what? And this is the ultimate of their incompetence, they phoned me to say my bakkie is ready for collection. I asked has the tps problem been fixed? The answer to this simple question was astonishing. The service consultant informed me that they by accident fitted my tps receiver into another customers vehicle. 🤦♂️😖 how is this possible? The manger phoned me a few days earlier crying moaning that it’s overdue??? Ridiculous. Furious I drove there to collect my vehicle and demanded an explanation and a way forward. Mark ask me for a chance to fix this colossal stuff up and apologised profusely. I said it has to be done before December as I’m about to move to Pretoria. He insisted that he would give me a Curtesy vehicle and it would be done before end of November…. What Bs story that was. He must have been a salesman before he became service manager. They phoned me last week on 22 December! The part has arrived. Keep in mind I’ve already moved to Pretoria. I asked if they have a curtesy vehicle like Mark promised? They said yes they will have one for me. So I booked the vehicle for today, 29 December. Now this has dragged the whole year and I was hoping for a swift happy ending to this simple yet complicated problem. Got there 7:15 this morning. Went to book my bakkie in, asked for curtesy car… guess what? Don’t have one. They all know about it but nobody booked it for me. So I phoned mark, who is on holiday. I demanded a curtesy car. He had the audacity to say he is on holiday and I must just sit there and wait till they done!!!! ***!! I demanded yet again that I get a car as I have things to do. The very nice workshop Foreman Duane, organised me a car form the used car lot. So after waiting 40mins I got the Jolion and left thinking finally this mess would get resolved. Here’s the kicker, they sent me a WhatsApp message at around 11:30 stating the following: “Good morning Mr. Muller , vehicle is done however , the issue isn't the receiver but the 2 rear sensors which need to be replaced . Tire sensors on the vehicle aren't the same and we don't have stock of the tire sensors . Should we go ahead and order the parts ? Kind regards , Muneiwa , Haval Edenvale” So to summarise, they tested it back April, said the sensors are fine and the receiver is the issue, ordered the receiver, gave it to someone else then ordered a new one again, fitted it 8months later just to realise that that was never the problem! Then still ask if they could order new sensors🤨 I don’t know who is running this ****show called Edenvale Haval, but my recommendation is to not deal with them when it comes to warranty repairs. Nightmare. Wanted my time and money today driving from Pretoria just shrug their shoulders and say sorry mr Muller. Next level Useless
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Pedro A
1 reviews | Active since Feb 2025
18 Oct 2025, 12:12
Watch out
Very disappointed with the service department in particular. I purchased a vehicle from Haval Edenvale, on collection of the vehicle I noticed that the service light turned on, took it back to the dealer and the technician said nothing was wrong and they simply cleared the service light. This is after I was informed that the vehicle has passed the 125 point check and that there are no issues or problems with the vehicle. I then checked and noticed that the oil was dirty and took the vehicle to be serviced at an RMI approved place as they kept mentioning the vehicle was in good condition. Upon servicing I found out that the oil was never changed, filters and spark plugs were never changed either. Furthermore there was a worn gearbox mount, worn tie rod ends and problems with the passenger side windows. I took this back to the dealer and they mentioned that they will book in the vehicle and I should bring it in on Friday. I arrive to book the vehicle in at 07:02, staff was very friendly asked to speak to the manager as I needed them to process my refund for servicing the vehicle. The service foreman came to see me said he will speak to his manager once they get in as they have not arrived yet. At around 1pm I get a call being informed that my vehicle has not been seen by a technician as yet and they will notify me once it has been seen. I called back an hour later to find out why there was a delay and the Dwanye mentioned that they go in the order of the first person that arrived is the first person that is served, when I arrived at 7:02 there was only one other client that was there to book their vehicle and somehow I was told that 8 people came to book their vehicles in before me, they open at 7:00 and in 2 minutes 7 people came in booked their vehicles in and disappeared. I then asked for confirmation of the refund being processed and at 2pm the manager has still not come in to work, and I will be contact once they get to my vehicle. The end of Saturday passed without any communication or update regarding my vehicle. On Monday morning, I received an email requesting my banking details for the refund process, yet there was still no information about the status of my vehicle. I was once again forced to reach out myself to obtain an update, only to be informed that the required parts were still pending delivery and expected to arrive on Tuesday. This ongoing lack of communication and follow-up has caused considerable inconvenience and frustration. It is unacceptable that I continue to bear additional expenses out of pocket due to the service department’s poor coordination and lack of accountability, leaving me extremely dissatisfied with the overall level of service. During my follow-up conversation, after once again having to reach out for feedback, I was assured that I would receive an update on Tuesday morning. However, no feedback was provided, and by the end of Wednesday, I was still left without any clear information, only vague explanations and empty assurances. I requested a loan vehicle due to the ongoing delay but was informed that none were available. When I inquired about a refund for the expenses I have incurred as a direct result of this negligence, I was told that such situations are common and that the dealership bears no responsibility, best they can do is R500 worth of fuel, this was only after i had to go there on Thursday as they were still not done with the vehicle. This response is entirely unacceptable. The lack of accountability, poor communication, and disregard for customer inconvenience demonstrate a serious failure in service and professionalism. My experience with this company was extremely frustrating. They demonstrated a significant lack of preparedness by knowing the required parts yet failing to order them in advance. Furthermore, they compounded this issue by booking the vehicle on a Friday but not commencing work until the following Tuesday. To then have them behave as though resolving their own errors was a "favor" to me, and to imply that my request for a refund for my additional expenses was an unreasonable reaction, makes me strongly advise against using their services.
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Pedro A
1 reviews | Active since Feb 2025
18 Oct 2025, 12:12
Watch out
Very disappointed with the service department in particular. I purchased a vehicle from Haval Edenvale, on collection of the vehicle I noticed that the service light turned on, took it back to the dealer and the technician said nothing was wrong and they simply cleared the service light. This is after I was informed that the vehicle has passed the 125 point check and that there are no issues or problems with the vehicle. I then checked and noticed that the oil was dirty and took the vehicle to be serviced at an RMI approved place as they kept mentioning the vehicle was in good condition. Upon servicing I found out that the oil was never changed, filters and spark plugs were never changed either. Furthermore there was a worn gearbox mount, worn tie rod ends and problems with the passenger side windows. I took this back to the dealer and they mentioned that they will book in the vehicle and I should bring it in on Friday. I arrive to book the vehicle in at 07:02, staff was very friendly asked to speak to the manager as I needed them to process my refund for servicing the vehicle. The service foreman came to see me said he will speak to his manager once they get in as they have not arrived yet. At around 1pm I get a call being informed that my vehicle has not been seen by a technician as yet and they will notify me once it has been seen. I called back an hour later to find out why there was a delay and the Dwanye mentioned that they go in the order of the first person that arrived is the first person that is served, when I arrived at 7:02 there was only one other client that was there to book their vehicle and somehow I was told that 8 people came to book their vehicles in before me, they open at 7:00 and in 2 minutes 7 people came in booked their vehicles in and disappeared. I then asked for confirmation of the refund being processed and at 2pm the manager has still not come in to work, and I will be contact once they get to my vehicle. The end of Saturday passed without any communication or update regarding my vehicle. On Monday morning, I received an email requesting my banking details for the refund process, yet there was still no information about the status of my vehicle. I was once again forced to reach out myself to obtain an update, only to be informed that the required parts were still pending delivery and expected to arrive on Tuesday. This ongoing lack of communication and follow-up has caused considerable inconvenience and frustration. It is unacceptable that I continue to bear additional expenses out of pocket due to the service department’s poor coordination and lack of accountability, leaving me extremely dissatisfied with the overall level of service. During my follow-up conversation, after once again having to reach out for feedback, I was assured that I would receive an update on Tuesday morning. However, no feedback was provided, and by the end of Wednesday, I was still left without any clear information, only vague explanations and empty assurances. I requested a loan vehicle due to the ongoing delay but was informed that none were available. When I inquired about a refund for the expenses I have incurred as a direct result of this negligence, I was told that such situations are common and that the dealership bears no responsibility, best they can do is R500 worth of fuel, this was only after i had to go there on Thursday as they were still not done with the vehicle. This response is entirely unacceptable. The lack of accountability, poor communication, and disregard for customer inconvenience demonstrate a serious failure in service and professionalism. My experience with this company was extremely frustrating. They demonstrated a significant lack of preparedness by knowing the required parts yet failing to order them in advance. Furthermore, they compounded this issue by booking the vehicle on a Friday but not commencing work until the following Tuesday. To then have them behave as though resolving their own errors was a "favor" to me, and to imply that my request for a refund for my additional expenses was an unreasonable reaction, makes me strongly advise against using their services.
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