YJ
Yusuf J
Active since Jun 2016
11
Reviews
0
Industries
Reviews
11 reviews2 weeks ago
POOR COMMUNICATION
I am still experiencing very uncontrollable internet speeds, I have told the service agent its either my line (herotel did check) or my router (I am still waiting on a technician to check). I made a ticket the 7 May 2026 and I received no further communication
0 replies
4 months ago
GREYHOUND BUS LUXURY NON EXISTANT RATHER USE CHEAPER BUS SERVICES
I booked a Greyhound bus ticket (GHBD2K501) from Britstown to Cape Town [Ref: 96277, 28 January 2026]. The bus arrived on time, and I was allocated a seat (bottom, second seat on the right-hand side of the bus). Shortly after departing Britstown, I attempted to use the recliner function on my seat, only to discover that it was defective. The seat suddenly reclined into the space of the passenger behind me, who was asleep. This was both embarrassing and unacceptable. To avoid a confrontation, I waited until the next stop to report the issue to the driver. His response — “Oh well, it must be broken” — was dismissive and completely unprofessional. I paid R1300 for this ticket with the reasonable expectation of a functional seat. Instead, I was forced to complete the journey in discomfort, resulting in a fatigued and painful back. This is not the level of service one should expect from a long-distance bus operator. This experience reflects poorly on Greyhound’s maintenance standards and customer service. I am extremely dissatisfied, and unless this matter is addressed properly, I will not be using Greyhound again. I expect this complaint to be taken seriously and for appropriate action to be taken.
0 replies
10 months ago
Request halaal meat in store
I have inquired about halaal meat (lamb / beef) for my Local Checkers (located in the northern cape) on the 10 July 2025 (Ticket: **********). I am still waiting for a response from management
0 replies
30 months ago
CONTRACT BLACK FRIDAY DEAL
I've recently upgraded my contract to a 300GB Home Internet Price Plan top up. I asked the agent in question whether I will receive and make calls (I have done this numerous times in the conversation) and he said yes to all the times I have asked. I am currently in the situation since last week with no ability to make calls (which my job requires me to) which affects my income. I have called customer care and till now waiting on a solution as 'they are busy looking into it'. Could someone please fix my issue or I will cancel my contract
2 replies
63 months ago
Cancelled order even tho payment was made and lack of communication
I purchased 2 items on the 19 March 2021 via the online South African store for adidas. I paid via eft and send the necessary proof of payment. Today the 22 March 2021 my order has been cancelled even tho I’ve sent proof of payment and contacted the bank to make sure the money has been deducted from my account. I’ve tried contacting adidas via email and telephone with no response especially via email which is frustrating could someone please assist me as this is terrible especially from a well established company like adidas
0 replies
71 months ago
LACK OF COMMUNICATION
I have been with afrihost since 2015 and their service has been excellent till now. Last month I wanted to change my package from an adsl line to their new Pure DSL line. I first called to inquire about the line and I was advised by the call agent to rather do the order on the app. If you new to the app it's a nightmare as I've experienced when placing the order. I waited a week and called in only to get told that my order was not placed. I then did everything via a telephone call. I was told that my order would take 7 to 14 days and that I should cancel my existing line so long so there's no additional cost in the new month (August 2020). I did that and I am still waiting for my package to be set up which results in me having no internet connection. I replied to an email today that I found in my spam stating that Afrihost needs my municipality bill or some sort of proof of address which was confusing for me because they should've asked me this beforehand and not wait until the last minute. I hope my issue will be resolved ASAP
0 replies
72 months ago
ONLINE SERVICE DELIVERY PATHETIC
I placed an order last month on 17th June 2020. I checked on the 07 July 2020 and it said the order is placed but when I checked on the 8 July 2020 the order was delivered. I haven't received the order yet and it has been 18 working days. Delivery on the website says 10-15 days. I have sent countless emails to Makro and called their customer care and havent received any feedback whatsoever regarding the matter. I then called the courier service who told me Makro cancelled the order with them and my order is with a different courier service. I then contacted Makro again via email and telephonic calls (using my own airtime) and they told me they cant trace my order. Could someone in Makro please help me this is absolutely ridiculous
3 replies
89 months ago
Bad mannered Courier Delivery Guy
I had one of the worst experiences with a courier driver today ( 05/02/2019 ). Usually I tolerate some of the drivers and their ‘mistakes’ (damaged parcel boxes, dropping off parcels at different addresses, etc) but today one of the courier delivery guys were just rude and even threatened me with not delivering parcels anymore. It all started with a sms my wife received from takealot stating her package will be delivered the 6/02/2019 but later on during the day while at home resting and not expecting any visitors or company I was woken up by a guy shouting in front of my house. My first reaction was one of shock because I thought it could’ve perhaps been a criminal or something of that nature could’ve been happening outside my house. As I walked slowly to the front door I saw the courier guy walking away. Bear in mind this took less than 2 minutes I asked him why he didn’t ring the bell he told me it didn’t work and when I rang the bell it worked I then confronted him about it and exchanged some heated words with him and he returned with some heated words he then threatened to never drop any parcels off by my house which ****ed me off because: 1) he came a day earlier to drop a parcel off which means there’s either a lake of communication from takealot or fedex ; 2) he never knocked on my door or tried calling to say the package is outside ( I know there’s usually an instruction given to call before delivery but 95% of the time we always get a call that our package is outside, because we live in a rural area and the nearest fedex is in Kimberly about 350km away ) ; 3) he threatened to not deliver our packages in the future ; 4) he had no decency to knock or ring the bell of my house but instead opted to shout outside like it’s some type of concert here I hope this helps fedex in chosen their delivery guys because these are the people representing their company especially when it comes to delivering packages
1 reply
94 months ago
Outdated Health Certificate at Checkers and Shoprite De Aar
To whom it may concern I’m situated in De Aar, Northern Cape which is a fairly small town or as the locals refer to a “dorpie”. Yesterday the 29 August 2018 the department of Health closed down majority of the food retailers due to non compliance (expired certificates). Checkers and Shoprite have been implicated in these food retailers and has a expired certificate dating back to 2015 (unconfirmed). If these statements are true (which I’m suspiciously certain of) then it’s a disgrace from a establishment like checkers. I’ve been living in this area for the past 4 years and the service especially at checkers has been below par. I’ve never complained but for a health certificate to be out dated 4 years is a real eye opener. Please assess your team in De Aar! Shelves are a mess, packing is either damaged or outdated and there’s no variety of products or halal and non-halaal items. I hope this review serves as a purpose of uplifting and creating a better service in De Aar
0 replies
113 months ago
POOR COMMUNICATION
<p>To whom it may concern</p> <p> </p> <p>On the 18/02/2017 I tried depositing an amount of R580.00 to a guesthouse in Bloemfontein in the Free State. When I came to the ATM ( De Aar, Northern Cape ), I tapped on the option to deposit the money and then inserted my money. Before I could type the account holder ( Guesthouse ) details in the ATM said the transaction is completed. After that the deposit function was unavailable. I called ********** to report the incident and the operator or customer agent took my details, the guesthouse account details and said Capitec Bank would contact me in 2 business days and advise me from there. As I was stressed in getting a booking I asked a family memeber to deposit the money into the guest house account ( 19/02/17 at 11:56am ) in the meantime while I awaited Capitec response via telephone. I decided to make the complaint at the bank too on the 20/02/17 and the bank consultant called the customer care line and the lady I spoke to said my problem has been reported and I should wait till the 22/02/17 for a response from Capitec. I waited till the 23/02/17 with no response from the bank. I then called on the 24/02/17 and the customer care agent said the money has already been transferred into the guesthouse bank account. The problem with this is there's no reference from my side and I've already asked someone else to deposit the money into the guesthouse account on my behalf as I thought Capitec would respond to me 2/3 business days from my call. </p> <p> </p> <p>Its really pathetic from the bank side that they deposited the money into the guesthouse bank account without my knowledge as I have no proof of a reference except a number. Furthermore there was no communication from the bank side as to how far my complaint was or whether there's any progress. Could someone from the bank please contact me and sort this matter out. </p>
1 reply
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11 (100%)