Active since Jun 2016
The phone takes more than an hour and you go to whattsap at 10:00 and you are promised to be assigned to an agent. That happens after 17:00. Where on earth can this kind of service serve customer. What has changed from the good old Sanlam?
Customs tax paid but a parcel still sent to owner(sender). Proof of payment sent o. The 13th but the parcel marked return to owner on the 25th. What kind of incompetence is this?
My orders vanished in transit and got told it was not sure but we order uninsured goids from Temu and receive them in time.
It is difficult to withdraw from Old Mutual RA because you get told to email the form to 0216095576@oldmutual and there is no reference number that you receive in the form of autoreply. You phone, you hold for about 25 min and once answered get given another number to call. You go to the branch to check progress with no help. Why not follow what Sanlam is doing?
<div>I enrolled by son for year 2023 but sadly he could not attend due to illness. This has led to him not to write assignments and tests and the educators advised me to deregister him; which made sense. I did so and months later I was told to be owing a month's fee. Is Teneo ran by money monks or people that have empathy and sympathy? I raised a question in Aug 2023 and till now, the lady is waiting is till waiting for management's response. She does not let me into the Zoom meeting because she does not help me resolve my issue of communicate to me. This is disgusting as I would like to re-register my sickly son.</div>
I don't if the rating for these crooks are real. I ordered from them sandals and they were never delivered. When asking I got that I didn't pay insurance for it!!I will never waste my money with the f***ng fong kongs again..
On the 11 October 2022 I took a rental car as a courtesy car for my insured car that was booked in at the auto-body repairer. when I took the car its fuel gauge was showing that the tank was full with the estimated kilos to be covered at -/- 562. When I returned the car, I filled in the tank with 95 grade of fuel at Engen next to Mall@55 on a Saturday because I had to take the car back the next Monday. After that, the car indicated the estimated kilos were 630. When left the car at the auto-body repairer, the kilos were sitting at 574. To my surprise , I saw a debit of over R400 going against my account. After querying, I was told that it id for fuel. That is when I had an experience of what my colleagues and friends complained about = on AVIS rentals. It seems AVIS is deurmekaar of anders vol met k***k!!!
A glucometer is broken and need to purchase it with available funds. First, you get told get quotes for two makes and send it for authorization. Next you receive a message that tells you that you do not need any authorization. You query again, you get told that the pharmacy must claim with the correct ICD-10 code and the pharmacy advises that they do not work with ICD-10 codes because they are for Drs to diagnose patients. You speak to the doctor to issue a script with the code but the same Bonitas tells you that authorization is needed. what a freaking confusion!!! You don't need a master degree to tell that Bonitas is in disarray; departments working in silo!! I have not seen this before. With other medical aids as long as you have medical aid funds like Discovery you buy OTC with no issues. I gave up !!!
I received my money on the 31st of December 2021. On the 3rd of Jan 2022, I tried to pay my beneficiaries for school needs but got some error on their app. I logged a call and the loafing clueless agents and back-end staff closed the call without resolving the problem..So our preparations for school opening fails because of this ****py "modern" bank..
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