Plus Group Properties

Based on recent customer reviews, Plus Group Properties earns strong praise for individual agents who guide buyers and tenants through complex transactions with patience and dedication. Clients repeatedly name agents like Belinda, Sylvester, Lindiwe, Eugene and Tshidi as exceptional. However, a notable minority of tenants report serious issues with deposit returns, maintenance delays, and communication breakdowns once they move into managed properties.

Plus Group Properties's biggest strength, according to Hellopeter's AI analysis, is Agent Professionalism & Service Quality. Agents are consistently named and praised for going the extra mile, treating clients like family, and remaining patient through complex first-time buyer journeys. Personal touches like welcome flowers and key handover gifts recur across reviews.

The most common complaint about Plus Group Properties, based on Hellopeter's AI analysis of recent customer reviews, is Rental & Property Management. While placement and onboarding are praised, several tenants report unresolved maintenance issues including leaking roofs, faulty stoves and flooding, alongside disputed deposit deductions on exit. Communication from property management reportedly breaks down once tenants are in occupation.

Plus Group Properties scores 4 out of 5 on Hellopeter's AI analysis of service quality in Estate Agents, compared to the Estate Agents industry average of 3.1. Their strongest theme is Agent Quality (4.6); their weakest is Property Management (3). The top AI-rated Estate Agents business on Hellopeter is O-Yes Properties (4.6). How is the AI Score calculated? →

Plus Group Properties has a TrustIndex of 9.8 out of 10 on Hellopeter, based on 185 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 52 min. Hellopeter has tracked Plus Group Properties across 194 total reviews. How is the TrustIndex calculated? →