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Petworld
Verified Business
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AI Review Summary
Based on recent customer reviews, Petworld receives polarised feedback from its South African customer base. Satisfied shoppers consistently mention helpful and knowledgeable staff, with team members like Moeti Patricia and Vannessa singled out for genuine care, product variety, and smooth online ordering experiences. However, a recurring theme among dissatisfied customers involves concerns around misleading product labelling, particularly on small animal food, alongside complaints about steep pricing, rude service at certain branches, and unreliable delivery fulfilment. Grooming policy decisions affecting animal welfare also draw criticism from pet owners.
Performance(last 12 months):
TrustIndex
5.3
Ranking
#63
in Other
NPS Score
-15
Recommended: Unlikely
Review Distribution
3.3|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 11:57
I recently visited the Petworld
I recently visited the Petworld XXL Somerset West store, and it was a truly pleasant experience. The store is well-stocked with a fantastic range of products, and I found everything I needed for my pets without any hassle. What really stood out, though, was the staff. I had a few questions about a new type of food, and one of the team members, much like the 'Moeti Patricia' mentioned in other reviews, was incredibly helpful and knowledgeable. Their genuine enthusiasm for animals made the visit even better. The only reason I'm not giving a full five stars is that the checkout process felt a little slow, but it's a minor point compared to the overall positive experience. For anyone looking for quality pet supplies and friendly, informed service, Petworld XXL Somerset West is definitely worth a visit!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 11:57
I recently visited the Petworld
I recently visited the Petworld XXL Somerset West store, and it was a truly pleasant experience. The store is well-stocked with a fantastic range of products, and I found everything I needed for my pets without any hassle. What really stood out, though, was the staff. I had a few questions about a new type of food, and one of the team members, much like the 'Moeti Patricia' mentioned in other reviews, was incredibly helpful and knowledgeable. Their genuine enthusiasm for animals made the visit even better. The only reason I'm not giving a full five stars is that the checkout process felt a little slow, but it's a minor point compared to the overall positive experience. For anyone looking for quality pet supplies and friendly, informed service, Petworld XXL Somerset West is definitely worth a visit!
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 11:33
Petworld XXL the worst franchise petshop in SA
Petworld XXL the worst franchise petshop in SA. Sky high prices, *********** and unfriendly staff especially at the Cape Gate branch. They also make decisions on processes without taking animals and clients into concideration. Like no longer wanting to have the qualified vet check and sedate cats before their coats get shaven. They expect one groomer to try and hold and shave a cat which unfortunately is not possible without causing injury to the cat and groomer. It is like you getting an operation without being sedated. Idiots making decisions without knowledge on what they are doing and not worrying about our animals.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2026, 11:33
Petworld XXL the worst franchise petshop in SA
Petworld XXL the worst franchise petshop in SA. Sky high prices, *********** and unfriendly staff especially at the Cape Gate branch. They also make decisions on processes without taking animals and clients into concideration. Like no longer wanting to have the qualified vet check and sedate cats before their coats get shaven. They expect one groomer to try and hold and shave a cat which unfortunately is not possible without causing injury to the cat and groomer. It is like you getting an operation without being sedated. Idiots making decisions without knowledge on what they are doing and not worrying about our animals.
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 07:08
No ownership at all but running a pet shop
WARNING TO PET OWNERS – MISLEADING PET FOOD NEARLY COST MY BUNNY HIS LIFE ⚠️ I feel it’s important to share my experience so that no other pet owner has to go through what I did. I recently purchased a packet of Daru pellets from the Petworld branch. The front of the packaging clearly shows multiple small animals, including a rabbit, which led me to believe the food was safe for bunnies. After giving my rabbit just a few pellets (4–5), I woke up the next morning to find him extremely sick and unresponsive. Anyone who knows rabbits understands how serious this is — their diet is very specific, and even small changes can be dangerous. I had to drop everything, close my store, and rush to the vet, where he had to be treated urgently. Thankfully, he recovered — but this could have ended very differently. Here’s where it gets worse: Only later did I notice a small yellow sticker stating the food is actually for guinea ***s This is not clearly communicated on the main packaging The store initially accepted responsibility and agreed to cover the vet bill They have now backtracked and refuse to take responsibility This is not just poor service — it is misleading, irresponsible, and dangerous. As pet owners, we trust stores to sell products that are clearly labelled and safe. This situation caused: Emotional distress Financial loss (vet bills) Risk to my pet’s life I am still awaiting accountability from Petworld. 👉 Please double-check everything you buy for your pets — even when the packaging seems clear. 👉 And to the store: do the right thing and honour your initial commitment
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 07:08
No ownership at all but running a pet shop
WARNING TO PET OWNERS – MISLEADING PET FOOD NEARLY COST MY BUNNY HIS LIFE ⚠️ I feel it’s important to share my experience so that no other pet owner has to go through what I did. I recently purchased a packet of Daru pellets from the Petworld branch. The front of the packaging clearly shows multiple small animals, including a rabbit, which led me to believe the food was safe for bunnies. After giving my rabbit just a few pellets (4–5), I woke up the next morning to find him extremely sick and unresponsive. Anyone who knows rabbits understands how serious this is — their diet is very specific, and even small changes can be dangerous. I had to drop everything, close my store, and rush to the vet, where he had to be treated urgently. Thankfully, he recovered — but this could have ended very differently. Here’s where it gets worse: Only later did I notice a small yellow sticker stating the food is actually for guinea ***s This is not clearly communicated on the main packaging The store initially accepted responsibility and agreed to cover the vet bill They have now backtracked and refuse to take responsibility This is not just poor service — it is misleading, irresponsible, and dangerous. As pet owners, we trust stores to sell products that are clearly labelled and safe. This situation caused: Emotional distress Financial loss (vet bills) Risk to my pet’s life I am still awaiting accountability from Petworld. 👉 Please double-check everything you buy for your pets — even when the packaging seems clear. 👉 And to the store: do the right thing and honour your initial commitment
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Anonymous
1 reviews | Active since Jan 2020
29 Nov 2025, 13:29
Amazing service at Petworld Princess crossing.
I really do enjoy going to petworld at Princess crossing, I love to walk around inside, its always a fun experience, from the wide variety of products to the super frendly and very helpfull staff, if you cant find what you are looking for, they go out of their way to help, thank you for the amazing service... #Black Friday.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Nov 2025, 13:29
Amazing service at Petworld Princess crossing.
I really do enjoy going to petworld at Princess crossing, I love to walk around inside, its always a fun experience, from the wide variety of products to the super frendly and very helpfull staff, if you cant find what you are looking for, they go out of their way to help, thank you for the amazing service... #Black Friday.
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