Jean-Marie Schmidt

Active since Dec 2009

Reviews

Industries

Reviews

47 reviews

Petworld

3 months ago

MISLEADING PET OWNERS

PETWORLD MISLEADS CUSTOMERS WITH WRONG LABELING ON FOOD FOR PETS . BE AWARE!!!!!!!

1 reply

Somerset Hospital

3 months ago

PETWORLD NON PET *****S, JUST ABOUT MAKING MONEY !!!

my baby rabbit al.ost died of wrong adverti*****t on petworlds food. For false adveryising I am going to take this further with my attorneys who. advised me, petworld Somerset wormed themselves out of the truth of false advertising . That is now from a PETWORLD you should trust to purchase food for your lovable pets. Ans if the pet dies or gets sick it is not them. PETWORLD SOMERSET IS NOT TO BE TRUSTED !!!!!

0 replies

Petworld

4 months ago

No ownership at all but running a pet shop

WARNING TO PET OWNERS – MISLEADING PET FOOD NEARLY COST MY BUNNY HIS LIFE ⚠️ I feel it’s important to share my experience so that no other pet owner has to go through what I did. I recently purchased a packet of Daru pellets from the Petworld branch. The front of the packaging clearly shows multiple small animals, including a rabbit, which led me to believe the food was safe for bunnies. After giving my rabbit just a few pellets (4–5), I woke up the next morning to find him extremely sick and unresponsive. Anyone who knows rabbits understands how serious this is — their diet is very specific, and even small changes can be dangerous. I had to drop everything, close my store, and rush to the vet, where he had to be treated urgently. Thankfully, he recovered — but this could have ended very differently. Here’s where it gets worse: Only later did I notice a small yellow sticker stating the food is actually for guinea ***s This is not clearly communicated on the main packaging The store initially accepted responsibility and agreed to cover the vet bill They have now backtracked and refuse to take responsibility This is not just poor service — it is misleading, irresponsible, and dangerous. As pet owners, we trust stores to sell products that are clearly labelled and safe. This situation caused: Emotional distress Financial loss (vet bills) Risk to my pet’s life I am still awaiting accountability from Petworld. 👉 Please double-check everything you buy for your pets — even when the packaging seems clear. 👉 And to the store: do the right thing and honour your initial commitment

1 reply

Truworths

5 months ago

TRUWORTHS Extremely poor online SERVICE ever !!!!

Subject: Formal Complaint – Extremely Poor Online Service Experience I am writing to formally express my absolute disappointment and frustration with the service I received from Truworths Online Services. After being unable to find the product in-store, I decided to place an online order. Unfortunately, this turned out to be the worst customer service experience I have ever had. I waited three weeks for my product. During that time, I phoned online services repeatedly, but no one was able to assist me properly. Each person I spoke to seemed completely unaware of what was happening with my order. I received no clear answers, no assistance, and no accountability. When I tried contacting the Somerset Mall branch, the situation did not improve. The phone was not answered professionally, and I was repeatedly placed on hold — more than 20 times — before I could eventually speak to a manager on my 22nd attempt. This is completely unacceptable. What makes this even more frustrating is that my product had been sitting at the store, and I could have collected it much earlier had someone simply communicated properly. I am extremely disappointed by the lack of training, communication, and basic customer service standards displayed throughout this entire process. Based on this experience, I will not be purchasing from Truworths online again This level of service is unacceptable and needs serious attention. Sincerely, Jean-Marie Schmidt

0 replies

Catrice Cosmetics

9 months ago

Cindy nel products Bad Quality

So this is how cindy nel makes her money by selling dry mascara's to pay for her expensive South African wine !!! They have absolute NO CUSTOMER SERVICE WHATSOEVER !!

0 replies

Soviet

9 months ago

Soviet shoes NO QUALITY WHATSOEVER

Just wanted to warn everyone about my terrible experience with Soviet shoes. Bought a pair and the soles cracked after minimal use. Contacted customer service and they said it's out of warranty (6 months). Not impressed with the quality. Guess I'll be sticking with Levi from now on! 😒"

0 replies

Essence cosmetics

9 months ago

UNACCEPTABLE CUSTOMER SERVICE FROM ESSENCE

Wanted to share my frustration with you. I've had two defective Essence mascaras in a row and despite providing proof of purchase and photos, they've refused to assist. I'm shocked by their customer service and will not be shopping with them again.!!!!!!!!!!

0 replies

Fair Cape Dairies

10 months ago

Fair Cape feels nothing for a customer

NO CUSTOMER SERVICE FROM CAPE FAIR NO FEEBACK A NON CARE COMPANY

0 replies

Food Lovers Market

10 months ago

SUPERVISORS DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL

NO EXPRESS TILL AT FOOD *****S SOMERSET. I HAVE TO STAND IN QUE WITH OTHER CUSTOMERS AND THE QUE IS VERY VERY LONG WITH ONLY A FEW ITEMS.

1 reply

Food Lovers Market

10 months ago

No supervision at cash desks

The Food *****s in Somerset is the worst store to shop in. No such thing as customers service at all. I had to stand in a que of 50 trolleys with 2 items to pay. . No till open or anyone to advise you whether where to pay for your 2 items. . Sad that this food store is run so poorly at the tills. Worst time is to go there between 18.00 and 19.00 then the cashiers is tired not wanting to help at all. Standing chatting to each other not calling upon customers. I really think you should start looking after your customers. We pay your salaries ,,,after all. No respect shown bluntly.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

2 (4.3%)

2 Star

13 (27.7%)

1 Star

32 (68.1%)

Jean-Marie Schmidt

Reviews

MISLEADING PET OWNERS

PETWORLD NON PET *****S, JUST ABOUT MAKING MONEY !!!

No ownership at all but running a pet shop

TRUWORTHS Extremely poor online SERVICE ever !!!!

Cindy nel products Bad Quality

Soviet shoes NO QUALITY WHATSOEVER

UNACCEPTABLE CUSTOMER SERVICE FROM ESSENCE

Fair Cape feels nothing for a customer

SUPERVISORS DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL

No supervision at cash desks

Review Distribution

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