Petworld
2.5|146 reviews
LC
Lucy C
1 reviews | Active since Member
08 May 2026, 11:57
I recently visited the Petworld
I recently visited the Petworld XXL Somerset West store, and it was a truly pleasant experience. The store is well-stocked with a fantastic range of products, and I found everything I needed for my pets without any hassle. What really stood out, though, was the staff. I had a few questions about a new type of food, and one of the team members, much like the 'Moeti Patricia' mentioned in other reviews, was incredibly helpful and knowledgeable. Their genuine enthusiasm for animals made the visit even better. The only reason I'm not giving a full five stars is that the checkout process felt a little slow, but it's a minor point compared to the overall positive experience. For anyone looking for quality pet supplies and friendly, informed service, Petworld XXL Somerset West is definitely worth a visit!
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Replies (1)Petworld's replyOfficial
08 May 2026, 15:59Dear Lucy,
What an absolutely lovely review to read, thank you. Messages like this genuinely mean a lot to our team, and you’ve given us all a proper little boost today.We’re so happy you had such a positive experience at Somerset West, and we're especially touched by your kind words about the team. Moeti Patricia is thankfully still very much part of the Petworld family, still bringing that warm, sunshiney energy to the store every day. She’ll be chuffed to hear this.You said something that really matters to us: that our enthusiasm for animals came through. That’s the heart of it. We truly are invested in the little lives in our care, and there’s nothing better than helping fellow pet lovers feel informed, confident, and excited about caring for their companions properly.Thank you as well for mentioning the checkout delay so kindly and fairly. We really appreciate the balance.We can’t wait to welcome you and your furry family back again soon. Yip, just pop a leash on your fur family member and bring them on your next visit. We love meeting new friends.Warm regards,
Vannessa
What an absolutely lovely review to read, thank you. Messages like this genuinely mean a lot to our team, and you’ve given us all a proper little boost today.We’re so happy you had such a positive experience at Somerset West, and we're especially touched by your kind words about the team. Moeti Patricia is thankfully still very much part of the Petworld family, still bringing that warm, sunshiney energy to the store every day. She’ll be chuffed to hear this.You said something that really matters to us: that our enthusiasm for animals came through. That’s the heart of it. We truly are invested in the little lives in our care, and there’s nothing better than helping fellow pet lovers feel informed, confident, and excited about caring for their companions properly.Thank you as well for mentioning the checkout delay so kindly and fairly. We really appreciate the balance.We can’t wait to welcome you and your furry family back again soon. Yip, just pop a leash on your fur family member and bring them on your next visit. We love meeting new friends.Warm regards,
Vannessa
Best regards,
Petworld's reply08 May 2026, 15:59
Official
Dear Lucy,
What an absolutely lovely review to read, thank you. Messages like this genuinely mean a lot to our team, and you’ve given us all a proper little boost today.We’re so happy you had such a positive experience at Somerset West, and we're especially touched by your kind words about the team. Moeti Patricia is thankfully still very much part of the Petworld family, still bringing that warm, sunshiney energy to the store every day. She’ll be chuffed to hear this.You said something that really matters to us: that our enthusiasm for animals came through. That’s the heart of it. We truly are invested in the little lives in our care, and there’s nothing better than helping fellow pet lovers feel informed, confident, and excited about caring for their companions properly.Thank you as well for mentioning the checkout delay so kindly and fairly. We really appreciate the balance.We can’t wait to welcome you and your furry family back again soon. Yip, just pop a leash on your fur family member and bring them on your next visit. We love meeting new friends.Warm regards,
Vannessa
What an absolutely lovely review to read, thank you. Messages like this genuinely mean a lot to our team, and you’ve given us all a proper little boost today.We’re so happy you had such a positive experience at Somerset West, and we're especially touched by your kind words about the team. Moeti Patricia is thankfully still very much part of the Petworld family, still bringing that warm, sunshiney energy to the store every day. She’ll be chuffed to hear this.You said something that really matters to us: that our enthusiasm for animals came through. That’s the heart of it. We truly are invested in the little lives in our care, and there’s nothing better than helping fellow pet lovers feel informed, confident, and excited about caring for their companions properly.Thank you as well for mentioning the checkout delay so kindly and fairly. We really appreciate the balance.We can’t wait to welcome you and your furry family back again soon. Yip, just pop a leash on your fur family member and bring them on your next visit. We love meeting new friends.Warm regards,
Vannessa
Best regards,