PM
Penta Motor Group
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Penta Motor Group delivers strong sales and service experiences at several branches, particularly Montana and Brits, with named consultants frequently praised. However, a significant minority of customers describe serious after-sales failures including unresolved warranty defects, licensing and registration delays, and poor follow-through on commitments made at point of sale.
TrustIndex
8.4
Ranking
#10
in Warranty & Service Plans
NPS Score
36
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Penta Motor Group delivers strong sales and service experiences at branches like Montana, Brits, and Mokopane, with named consultants frequently praised. However, recurring issues with licence disk delivery, unresolved warranty defects, after-sales communication breakdowns, and dishonest handling of post-sale commitments significantly damage trust at certain branches including Centurion, Menlyn, and parts of Montana.
Penta Motor Group's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name specific consultants like Ruan Breytenbach, Wanay Willemse, Tyler, Jacky Kekana, and Mpumelelo Zulu as friendly, patient, and knowledgeable. Service advisors Arushka, Theresa, and Jackie receive strong praise for warmth and going the extra mile during interactions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good Afternoon. Hereby I would like to tell you about the bad service we received from Suzuki Penta Motor Group Montana. We walked into the branch and looked around the vehicles while no sales person did the effort to assist us. Instead they were busy talking with each other. They just lost a potential client. I wouldn't recommend this branch to anyone.
1 reviews | Active since Jan 2020
Good Afternoon. Hereby I would like to tell you about the bad service we received from Suzuki Penta Motor Group Montana. We walked into the branch and looked around the vehicles while no sales person did the effort to assist us. Instead they were busy talking with each other. They just lost a potential client. I wouldn't recommend this branch to anyone.
1 reviews | Active since Jan 2020
My mom bought a car on her name for me from Penta in 2022 - a Suzuki Spresso. According to the contract the service plan was 4year/60000km which was stated clearly as expiring 06 June 2026 or 60 000km which ever comes first. I however did not travel the 15 000km every year and serviced it based on the years. They however indicated in year 1 that it is the 15 000km service and in year 2 the 30 000km service when I was far from that kilometres needed. Now they say I am at the 60 000km because it was serviced a 4th time but I am not on 60 000km yet but now they do not want to service my vehicle. This is unacceptable.
1 reviews | Active since Jan 2020
My mom bought a car on her name for me from Penta in 2022 - a Suzuki Spresso. According to the contract the service plan was 4year/60000km which was stated clearly as expiring 06 June 2026 or 60 000km which ever comes first. I however did not travel the 15 000km every year and serviced it based on the years. They however indicated in year 1 that it is the 15 000km service and in year 2 the 30 000km service when I was far from that kilometres needed. Now they say I am at the 60 000km because it was serviced a 4th time but I am not on 60 000km yet but now they do not want to service my vehicle. This is unacceptable.
The most common complaint about Penta Motor Group, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. While many service visits are efficient with shuttle support, multiple customers report repeated unsuccessful repair attempts, damaged parts being fitted, missing service book stamps, parts unavailable for months, and panels left chipped after panel beater work.
Penta Motor Group scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4); their weakest is Communication (2.5). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Penta Motor Group has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 101 reviews in the last 12 months. Hellopeter has tracked Penta Motor Group across 648 total reviews. How is the TrustIndex calculated? →