Omoda Sandton
Verified Business
|4.8|97 Reviews (last 12 months)|Responds in 880h 15m
Omoda Sandton
Verified Business
|4.8
97 Reviews (last 12 months)
Responds in 880h 15m
Rated in:
Scores reflect the Overall AI Score for each category
Omoda Sandton
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Omoda Sandton delivers a consistently warm and efficient sales experience, with named consultants and the receptionist Chumisa repeatedly praised. Customers describe smooth handovers, patient salespeople, and welcoming hospitality. A small but serious cluster of complaints around after-sales support, finance miscommunication, and unresolved vehicle faults stands out against an otherwise highly positive review profile.
Replied to 40% of negative reviews
Reply time on negative reviews: 163h 7m
TrustIndex
7.8
Ranking
#31
in Car Dealerships
Reply Time
880h 15m
NPS Score
53
Recommended: Very Likely
Replied to 40% of negative reviews
Reply time on negative reviews: 163h 7m
Jul '25 - Jun '26
Based on recent customer reviews, Omoda Sandton delivers a consistently warm and efficient sales experience, with named consultants and the receptionist Chumisa repeatedly praised. Customers describe smooth handovers, patient salespeople, and welcoming hospitality. A small but serious cluster of complaints around after-sales support, finance miscommunication, and unresolved vehicle faults stands out against an otherwise highly positive review profile.
Omoda Sandton's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Sales & Purchase Experience (4.6). Customers repeatedly describe seamless purchases, fast approvals, and memorable handovers. Consultants like Rikesh, Zak, Brenda, Kamo, and Mpho are named as patient and professional, with several reviewers highlighting surprise deliveries and stress-free finance turnaround.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Rikesh was very persistent and well spoken. He always made follow ups and was willing to to negotiate a price that was reasonable for me. Thanks to everyone at the dealership they were so kind.
1 reviews | Active since Jan 2020
Rikesh was very persistent and well spoken. He always made follow ups and was willing to to negotiate a price that was reasonable for me. Thanks to everyone at the dealership they were so kind.
1 reviews | Active since Jan 2020
Miguel from Omoda Sandton was such a friendly sales person who was very attentive and very welcoming. Thanks to everyone at the dealership for their hospitality 🥰
1 reviews | Active since Jan 2020
Miguel from Omoda Sandton was such a friendly sales person who was very attentive and very welcoming. Thanks to everyone at the dealership for their hospitality 🥰
1 reviews | Active since Jan 2020
Miguel was very polite and friendly, I will definitely do business with him in the future. Thank you to Thabiki as well they were very efficient and they work well together !
1 reviews | Active since Jan 2020
Miguel was very polite and friendly, I will definitely do business with him in the future. Thank you to Thabiki as well they were very efficient and they work well together !
1 reviews | Active since Jan 2020
There stuff was so welcoming, and our sales man was the best 👌
1 reviews | Active since Jan 2020
There stuff was so welcoming, and our sales man was the best 👌
1 reviews | Active since Jan 2020
Great and smooth experience, will all the help required that you might require
1 reviews | Active since Jan 2020
Great and smooth experience, will all the help required that you might require
1 reviews | Active since Jan 2020
Excellent customer service from from Rikesh Sing and team Professional, very customer oriented, and very knowledgeable , such a pleasure would recommend anyone to come through as im certain they will receive nothing but 5star treatment
1 reviews | Active since Jan 2020
Excellent customer service from from Rikesh Sing and team Professional, very customer oriented, and very knowledgeable , such a pleasure would recommend anyone to come through as im certain they will receive nothing but 5star treatment
The most common complaint about Omoda Sandton, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (3.5). While most customers praise follow-up during the sale, a serious complaint cluster describes ghosted finance applications, unanswered service calls, and contradictory timelines. One customer reported their approval was hidden for months, causing distress and credit concerns.
Omoda Sandton scores 3.8 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Sales Process (4.6); their weakest is After-Sales Service (3). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Omoda Sandton has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 97 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 163 hours 7 min. Hellopeter has tracked Omoda Sandton across 165 total reviews. How is the TrustIndex calculated? →