Nwu
Verified Business
|1.3|24 Reviews (last 12 months)|Responds in 107h 56m
Nwu
Verified Business
|1.3
24 Reviews (last 12 months)
Responds in 107h 56m
AI Review Summary
Based on recent customer reviews, Nwu is facing significant dissatisfaction from students, parents, and alumni across both contact and distance learning streams. Customers consistently mention administrative delays, unresolved refund requests, and difficulty obtaining completion letters or accurate academic records. A recurring theme is poor communication, with reviewers describing unanswered emails, ignored help desk tickets, and automated responses that fail to resolve issues. Distance learners in particular feel sidelined, citing last-minute venue changes, exam logistics, and data costs. Several reviewers also raise concerns about lecturer conduct and a perceived lack of accountability from faculty.
Performance(last 12 months):
TrustIndex
2.8
Ranking
#66
in Education & Training
Reply Time
107h 56m
Review Distribution
1.3|24 Reviews
Jul '25 - Jun '26
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 06:08
Re upload script
I have come across technonlogy issue even last year it happened like this i ended up failing the module was writting when i was finished the phone freeze net work was very bad i couldnt submit was only able to submit on invigilator app ifundi already close this module is blocking me now its the second time my studend no it 31464645 nkosi na any help will be highly apprecaited nwu its the best but we struggling with online
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 06:08
Re upload script
I have come across technonlogy issue even last year it happened like this i ended up failing the module was writting when i was finished the phone freeze net work was very bad i couldnt submit was only able to submit on invigilator app ifundi already close this module is blocking me now its the second time my studend no it 31464645 nkosi na any help will be highly apprecaited nwu its the best but we struggling with online
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:09
Discount not app****
My NWU account was settled before the end of March 2026. I sent an email to NWU on 7 May 2026 to request the discount, as per the NWU financial rules. After receiving no response to my emails below, I contacted NWU today and I was told that an email to apply for the discount must be sent before end of March. This is not mentioned in NWU's financial rules, see extract below. It just says the credits must reflect before the end of March, which it does. 2.3.5 Early settlement discount on tuition and university residence fees Tuition and residence fees may be settled in full at the beginning of the year. To qualify for an early settlement discount of 2,5%, all the following requirements must be met: • Registration fees and other fees do not qualify for a discount. • Both tuition and residence fees must be settled in full to qualify. • Short payments based on your own calculations will be considered but may lead to the disallowance of your discount. • Please confirm the settlement amount beforehand to avoid disappointment. • All credits must be reflected on the student account by the end of March. • No future payments (bursaries, loans, or deposits) will be considered for calculations! • Payments which are reflected in the University's bank account by 31 March will be considered. • The discount is only applicable in the current year and cannot be backdated for previous years! The early settlement discount will only reflect on the student account by April. • Students who receive any form of financial aid do not qualify to claim this discount. It is only applicable to accounts settled in cash / electronic deposits. • Discounts are not given automatically. You must apply in writing to the following email addresses with the word “2,5% discount” in the subject line of the email. I am not happy with this and request that the discount be app****, as I comp**** with all the requirements in the NWU financial rules.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 10:09
Discount not app****
My NWU account was settled before the end of March 2026. I sent an email to NWU on 7 May 2026 to request the discount, as per the NWU financial rules. After receiving no response to my emails below, I contacted NWU today and I was told that an email to apply for the discount must be sent before end of March. This is not mentioned in NWU's financial rules, see extract below. It just says the credits must reflect before the end of March, which it does. 2.3.5 Early settlement discount on tuition and university residence fees Tuition and residence fees may be settled in full at the beginning of the year. To qualify for an early settlement discount of 2,5%, all the following requirements must be met: • Registration fees and other fees do not qualify for a discount. • Both tuition and residence fees must be settled in full to qualify. • Short payments based on your own calculations will be considered but may lead to the disallowance of your discount. • Please confirm the settlement amount beforehand to avoid disappointment. • All credits must be reflected on the student account by the end of March. • No future payments (bursaries, loans, or deposits) will be considered for calculations! • Payments which are reflected in the University's bank account by 31 March will be considered. • The discount is only applicable in the current year and cannot be backdated for previous years! The early settlement discount will only reflect on the student account by April. • Students who receive any form of financial aid do not qualify to claim this discount. It is only applicable to accounts settled in cash / electronic deposits. • Discounts are not given automatically. You must apply in writing to the following email addresses with the word “2,5% discount” in the subject line of the email. I am not happy with this and request that the discount be app****, as I comp**** with all the requirements in the NWU financial rules.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 13:50
Shame on you North West University!
My granddaughter studied for four years and obtained het Law Degree from NWU. We all travelled to Potchefstroom for her graduation. Some *********** announcer announced Zoé-Lee Botma as Zoolie Botha. NWU owes her a public apology!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 13:50
Shame on you North West University!
My granddaughter studied for four years and obtained het Law Degree from NWU. We all travelled to Potchefstroom for her graduation. Some *********** announcer announced Zoé-Lee Botma as Zoolie Botha. NWU owes her a public apology!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 09:06
Horrible service
Absolute struggle to get my credit refunded. First it was all excuses about they have a back log in cancellation. In the end I had to drive there only to find that according to the system I did cancel my studies. Now I have the same problem with my credit refund. Provided them with the requested documents more than a month ago and when you phone the answer is again "we have a back log, you need to wait". Really the worst service I have experienced.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 09:06
Horrible service
Absolute struggle to get my credit refunded. First it was all excuses about they have a back log in cancellation. In the end I had to drive there only to find that according to the system I did cancel my studies. Now I have the same problem with my credit refund. Provided them with the requested documents more than a month ago and when you phone the answer is again "we have a back log, you need to wait". Really the worst service I have experienced.
0
Replies (0)A
A
A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 19:43
Early registration deadline leaves me stranded
I can’t register for honours because I haven’t received my completion letter, and unfortunately the deadline for registration was today. I’m left stranded. I have contacted every office of the institution to no response.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 19:43
Early registration deadline leaves me stranded
I can’t register for honours because I haven’t received my completion letter, and unfortunately the deadline for registration was today. I’m left stranded. I have contacted every office of the institution to no response.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 17:17
9 years of Nwu Potch...
9 years of Nwu Potch this is the worse time to went through...I will definitely not recommend this place for any happy studies...you will think that all the money you pay they will support you..your student child....not what I experience...
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 17:17
9 years of Nwu Potch...
9 years of Nwu Potch this is the worse time to went through...I will definitely not recommend this place for any happy studies...you will think that all the money you pay they will support you..your student child....not what I experience...
0
Replies (0)