Bad prolonged service

Very disappointed with the service received from Nu Metro the glen.

After purchasing our movie tickets online, my partner and I bought a popcorn combo worth R220 at the self-service kiosk. The money was deducted from my account, but no popcorn slip printed. I was then told the transaction did not go through, despite showing proof of payment on my banking app.

I provided everything requested from me — bank statements, card details, Apple Pay information, and personal information — yet I still have not received my refund.

Someone from Nu Metro has reached out to me, but the issue still remains unresolved. What is frustrating is that I, as the client, have had to constantly follow up regarding my own money.

At this point, it is not even so much about the money, but the principle behind it. As a customer, I should not have to repeatedly chase after a refund after already providing all the required proof and information.

This entire experience has been exhausting and extremely disappointing over something that should have been resolved quickly and professionally. I would appreciate my refund being processed immediately.