SB
Sherozaan B
Active since Jan 2023
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Bad prolonged service
Very disappointed with the service received from Nu Metro the glen. After purchasing our movie tickets online, my partner and I bought a popcorn combo worth R220 at the self-service kiosk. The money was deducted from my account, but no popcorn slip printed. I was then told the transaction did not go through, despite showing proof of payment on my banking app. I provided everything requested from me — bank statements, card details, Apple Pay information, and personal information — yet I still have not received my refund. Someone from Nu Metro has reached out to me, but the issue still remains unresolved. What is frustrating is that I, as the client, have had to constantly follow up regarding my own money. At this point, it is not even so much about the money, but the principle behind it. As a customer, I should not have to repeatedly chase after a refund after already providing all the required proof and information. This entire experience has been exhausting and extremely disappointing over something that should have been resolved quickly and professionally. I would appreciate my refund being processed immediately.
0 replies
17 months ago
Bad online purchase experience from makro
Subject: Extremely Disappointing Delivery Experience I am extremely frustrated with the delayed delivery of items purchased from Makro. I ordered a pot, microwave, and kettle on December 27th, and despite being reassured that the items would be delivered “today,” I am still waiting for them. As a recent mover, these kitchen essentials are urgently needed, and this delay has caused significant inconvenience. Furthermore, I updated my contact number, but the courier team has continued to use my old, inactive number, which has led to a breakdown in communication and made it impossible to coordinate effectively. I contacted customer service today and was told that a manager would be reaching out to resolve the issue, but I have yet to receive any follow-up. This entire experience has been deeply disappointing. I expect swift action and delivery of my items without further delays. I also urge the company to ensure better communication in the future. I was told they have a problem with their couriers. Everytime I’m being told that it will be delivered today. I mean we’re heading towards the end of week one in January 2025. The WhatsApp channel is useless as well.
1 reply
21 months ago
Bad communication and service
The glen Telkom store To whom it may concern. I am writing to express my deep dissatisfaction with the service we have received from your store. I was initially prepared to wait for the iPhone 15 Plus, but on Friday, one of your employees, Masango, contacted me regarding the availability of several phones. As I needed a phone urgently, I agreed to consider an alternative. However, I was not informed that an application had been made without confirming the availability of the phone. It appears that your employees processed applications without verifying stock, which has negatively impacted my mother’s credit score. Which is highly unprofessional. Moreover, your manager mentioned that she had done us a "favour." However, I strongly disagree with this characterization. The system’s approval is a standard process and will approve or decline accordingly, and it is misleading to suggest that it is a favour. You don't even have the decency to calle to say you cancelled the iPhone 15 plus. You guys are the clued up one's but you aren't even able to provide the relevant advice about your product and how to go about applications. Just trying to push a sale and not a care in the world about the clients credit score. I am requesting that all applications made by you be cancelled immediately. It is unacceptable that he proceeded with these applications without confirming the availability of the phones, thus affecting my mother’s credit score. This behaviour is highly unprofessional, and I intend to escalate this matter further. I look forward to your prompt response and resolution of this issue. Please forward this email to your manager.
0 replies
41 months ago
Claims
Money that was intended for me was exiting please send to an incorrect Capitec account. When I queried that the money be reversed from the wrong account holder they told me that the money had already been used and I have to reach out to the Small Claims Court to have access to the account holders details. When I reached out to claims court or rather small claims court they told me that Capitec has to sorted out in they have no right to interfere. No one can assist me with this later it was a human error but surely Capitec can intervene. How can a banking app allow and incorrect name that does not correspond with an account number to go through
2 replies
Review Distribution
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1 Star
4 (100%)