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Nike.com
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Nike.com is facing significant dissatisfaction from South African shoppers. Customers consistently mention undelivered orders, missing items from parcels, and prolonged refund delays stretching well beyond promised timelines. A recurring theme is frustration with chatbot-driven customer service that fails to escalate or resolve disputes, particularly around defective sneakers showing premature wear. Shoppers describe feeling dismissed when raising manufacturing defect claims, with returns rejected on the basis that items were worn. Long-standing brand loyalists express disappointment at the gap between Nike's premium positioning and the online support experience.
Performance(last 12 months):
Trustindex Rating
1.8TrustIndex
1.8
Review Distribution
1.1|34 Reviews
Jul '25 - Jun '26
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 11:08
Customer left in limbo due internal system failures
I’m extremely disappointed with @Nike and the handling of my order. I placed an order for a pair of Jordan 1s on 12 May 2026, with delivery scheduled for 27 May 2026. From the moment my order was processed, I received absolutely no tracking information and have spent weeks trying to get answers. For the past week, the Nike chatbot continued telling me my order was “being processed.” Today, however, a Nike agent finally admitted that Nike is experiencing “system” and/or “inventory” issues and that my order cannot actually be processed — despite the Nike app still showing it as processed and ready. What’s even more frustrating is that I was informed on two separate recorded calls that my order will simply remain indefinitely on the system due to these internal issues. No solution. No clear communication. No accountability. I do not want a refund. I do not want excuses. I just want the Jordan 1s I ordered and paid for. Customers should not have to chase basic updates or be left in limbo because of internal system failures.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 11:08
Customer left in limbo due internal system failures
I’m extremely disappointed with @Nike and the handling of my order. I placed an order for a pair of Jordan 1s on 12 May 2026, with delivery scheduled for 27 May 2026. From the moment my order was processed, I received absolutely no tracking information and have spent weeks trying to get answers. For the past week, the Nike chatbot continued telling me my order was “being processed.” Today, however, a Nike agent finally admitted that Nike is experiencing “system” and/or “inventory” issues and that my order cannot actually be processed — despite the Nike app still showing it as processed and ready. What’s even more frustrating is that I was informed on two separate recorded calls that my order will simply remain indefinitely on the system due to these internal issues. No solution. No clear communication. No accountability. I do not want a refund. I do not want excuses. I just want the Jordan 1s I ordered and paid for. Customers should not have to chase basic updates or be left in limbo because of internal system failures.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 19:25
Shambles Nike.com
I order pair of sneakers on the 25 April I received a email stated order placed oh well and good, only communication I received was on the 25th I then query online when the deliver date is it show 12may with is tomorrow okay but still funny thing is no communication okay I chat to agent one the Nike website to find out there no stock so okay when we’re they about to email me? That nothing upon that being said stated my refund will take 10 working days okay from when now because still no email stating you cancelled my order and there no stock whatsoever you cancelled my order today when I got it couch with you on the 11 may which is actually ridiculous cos if I didn’t contact Nike then I wouldn’t know what happening to my order so so it’s a big no for a big site to not inform a new customer that is purchasing for the first time in this site which is unacceptable and unprofessional and definitely not fair because online shows there’s still stock doesn’t show which sizes is sold out so how do you miss sell ppl k online and not communicate when communicating is key man I would like someone in senior to contact me and get my order sort asap because this is purely ridiculous of how you just cancelled my order after u message you to find out what’s happening
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 19:25
Shambles Nike.com
I order pair of sneakers on the 25 April I received a email stated order placed oh well and good, only communication I received was on the 25th I then query online when the deliver date is it show 12may with is tomorrow okay but still funny thing is no communication okay I chat to agent one the Nike website to find out there no stock so okay when we’re they about to email me? That nothing upon that being said stated my refund will take 10 working days okay from when now because still no email stating you cancelled my order and there no stock whatsoever you cancelled my order today when I got it couch with you on the 11 may which is actually ridiculous cos if I didn’t contact Nike then I wouldn’t know what happening to my order so so it’s a big no for a big site to not inform a new customer that is purchasing for the first time in this site which is unacceptable and unprofessional and definitely not fair because online shows there’s still stock doesn’t show which sizes is sold out so how do you miss sell ppl k online and not communicate when communicating is key man I would like someone in senior to contact me and get my order sort asap because this is purely ridiculous of how you just cancelled my order after u message you to find out what’s happening
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 09:10
Defective Nike Sneakers – Multiple Areas Damaged on Both Shoes, Return Rejected
I purchased a pair of Nike sneakers in November 2025. After fewer than 10 wears, the shoes began showing serious material failure in multiple areas, including the toe region and other surrounding fabric sections, on both the left and right shoes. The shoes were worn casually, not for sports or heavy activity, and were handled with care. Given the minimal use and the fact that both shoes are affected in more than one area, this deterioration is clearly abnormal and not consistent with normal wear and tear for a product of this brand and price. The damage strongly points to a manufacturing or material defect. I returned the shoes to Nike and raised a dispute. However, my return was rejected, and despite daily follow‑ups since 1 April 2026, I have received no meaningful resolution—only repeated responses stating that the matter is “being followed up” and that I will be updated. To date, no clear explanation or outcome has been provided. I have provided photographic evidence showing the defects. At this point, I am requesting a refund or replacement, as required by law. The ongoing delays and lack of accountability are disappointing and do not align with Nike’s legal obligations or customer service standards.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 09:10
Defective Nike Sneakers – Multiple Areas Damaged on Both Shoes, Return Rejected
I purchased a pair of Nike sneakers in November 2025. After fewer than 10 wears, the shoes began showing serious material failure in multiple areas, including the toe region and other surrounding fabric sections, on both the left and right shoes. The shoes were worn casually, not for sports or heavy activity, and were handled with care. Given the minimal use and the fact that both shoes are affected in more than one area, this deterioration is clearly abnormal and not consistent with normal wear and tear for a product of this brand and price. The damage strongly points to a manufacturing or material defect. I returned the shoes to Nike and raised a dispute. However, my return was rejected, and despite daily follow‑ups since 1 April 2026, I have received no meaningful resolution—only repeated responses stating that the matter is “being followed up” and that I will be updated. To date, no clear explanation or outcome has been provided. I have provided photographic evidence showing the defects. At this point, I am requesting a refund or replacement, as required by law. The ongoing delays and lack of accountability are disappointing and do not align with Nike’s legal obligations or customer service standards.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 12:28
Big Brand NIKE.COM
Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 12:28
Big Brand NIKE.COM
Hi I bought a pair of Nike shox online at Nike.com in December 2025 I had it on for Christmas and noticed the glue at the back was hard and loose bare in mind I'm not home when I noticed and only had it on that day I immediately logged a complaint they collected it in January 2026 they say they can't accept my complaint coz it was worn but I only had it kn a few hours because I saw they sold broken shoes to me they sent the broken shoes back to me only last week Thursday so and it's February already I think it's very unprofessional of such a big brand I want my money back or I want a new pair this is unacceptable NIKE.COM do better
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 16:40
Nike.com/online customer care is just there but not to assist us.
I have purchased a few items late October 2025 ,which includes a Kobe Nike Tshirt.In 3 months i have worn the Tshirt twice or thrice,washed it two to three timmmes as well.It has a thick kobe lining on the inside of the neck area.I noticed that it has a wrinkle that is not going away even if I iron it and it looks like its this lining on the neck area.I tried to raise this to customer care and was to there’s nothing they can do.I have been a nike member for years and was not expecting this service and quality from Nike.Now im stuck with something that was worn less than 3 months and cant wear anymore .mxm
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 16:40
Nike.com/online customer care is just there but not to assist us.
I have purchased a few items late October 2025 ,which includes a Kobe Nike Tshirt.In 3 months i have worn the Tshirt twice or thrice,washed it two to three timmmes as well.It has a thick kobe lining on the inside of the neck area.I noticed that it has a wrinkle that is not going away even if I iron it and it looks like its this lining on the neck area.I tried to raise this to customer care and was to there’s nothing they can do.I have been a nike member for years and was not expecting this service and quality from Nike.Now im stuck with something that was worn less than 3 months and cant wear anymore .mxm
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 20:33
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling I have been a loyal Nike customer for over 30 years and consider myself a sneaker enthusiast. In December 2025 alone, I purchased six pairs of Nike sneakers. Unfortunately, my recent experience with Nike Online has been extremely disappointing. I purchased a pair of Air Max sneakers that were delivered with a visible structural defect. The shoe is skew and leans outward, which affects comfort and wearability. I initially assumed the leather needed to settle and wore the shoes twice, but the issue persisted. How this sneaker passed quality control is beyond me. The defect is clearly visible. As a reference point, I own the same model that is over a year old and it is still in perfect form, with no structural distortion. Being told that a premium sneaker losing shape after two wears is “normal wear and tear” is not acceptable. Despite Nike’s policy stating that defective products should be assessed by a quality assessor, a customer service consultant dismissed the issue based solely on photographs. I was told that this was normal wear and tear and that Nike shoes can lose shape after two wears. The consultant refused to provide reference details, declined to escalate the matter, and ended chats without resolving the issue. I raised concern that this response implies Nike products are expected to lose structural integrity after minimal use, which is inconsistent with my experience as a long-term customer and with the expectations of a premium global brand. I also had to follow up myself for a return waybill after waiting more than a week, as no follow-up was done by the previous consultant. In addition, my account details have been incorrectly recorded multiple times. Although the account, email, and payment details are mine, my profile has been incorrectly listed under my wife’s name, and my orders continue to reflect incorrect customer information despite repeated requests for correction. I want to acknowledge that Consultant Reference 133861651 provided excellent service and resolved the issue efficiently within minutes. This demonstrates that proper customer service is possible when staff are trained and empowered correctly. For comparison, I previously had a similar issue with an in-store purchase, and the store manager immediately acknowledged the defect and resolved it. This highlights a significant difference between Nike’s in-store and online customer service standards. I am sharing this feedback to encourage Nike to improve its online customer service processes, quality control, and account management systems. Loyal customers expect consistent quality and support across all channels, especially from a global brand. If Nike’s position is that a sneaker losing structural integrity after two wears is normal, that is a concerning standard for a premium brand. I hope Nike South Africa and Nike.com will review their online support operations and ensure that defective products are handled in line with their policies and South African consumer protection laws.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 20:33
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling
Nike South Africa / Nike.com – Poor Online Service and Defective Product Handling I have been a loyal Nike customer for over 30 years and consider myself a sneaker enthusiast. In December 2025 alone, I purchased six pairs of Nike sneakers. Unfortunately, my recent experience with Nike Online has been extremely disappointing. I purchased a pair of Air Max sneakers that were delivered with a visible structural defect. The shoe is skew and leans outward, which affects comfort and wearability. I initially assumed the leather needed to settle and wore the shoes twice, but the issue persisted. How this sneaker passed quality control is beyond me. The defect is clearly visible. As a reference point, I own the same model that is over a year old and it is still in perfect form, with no structural distortion. Being told that a premium sneaker losing shape after two wears is “normal wear and tear” is not acceptable. Despite Nike’s policy stating that defective products should be assessed by a quality assessor, a customer service consultant dismissed the issue based solely on photographs. I was told that this was normal wear and tear and that Nike shoes can lose shape after two wears. The consultant refused to provide reference details, declined to escalate the matter, and ended chats without resolving the issue. I raised concern that this response implies Nike products are expected to lose structural integrity after minimal use, which is inconsistent with my experience as a long-term customer and with the expectations of a premium global brand. I also had to follow up myself for a return waybill after waiting more than a week, as no follow-up was done by the previous consultant. In addition, my account details have been incorrectly recorded multiple times. Although the account, email, and payment details are mine, my profile has been incorrectly listed under my wife’s name, and my orders continue to reflect incorrect customer information despite repeated requests for correction. I want to acknowledge that Consultant Reference 133861651 provided excellent service and resolved the issue efficiently within minutes. This demonstrates that proper customer service is possible when staff are trained and empowered correctly. For comparison, I previously had a similar issue with an in-store purchase, and the store manager immediately acknowledged the defect and resolved it. This highlights a significant difference between Nike’s in-store and online customer service standards. I am sharing this feedback to encourage Nike to improve its online customer service processes, quality control, and account management systems. Loyal customers expect consistent quality and support across all channels, especially from a global brand. If Nike’s position is that a sneaker losing structural integrity after two wears is normal, that is a concerning standard for a premium brand. I hope Nike South Africa and Nike.com will review their online support operations and ensure that defective products are handled in line with their policies and South African consumer protection laws.
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 13:00
Terrible online support
I bought a pair of football/soccer boots at the start of November 2025. They arrived at the end of November 2025, on the day they arrived I use them and they started to break, AFTER JUST ONE USE. I immediately reported this to the online chat team as I am fully aware of the Nike defect/manufacture warranty where if there is a defect in the product it may be returned for a full refund. The boots lack of proper craftsmanship led to them breaking after being used once. I returned them and at the end of December I was told that the boots can’t be returned because they were used. I mentioned the manufacture/defect warranty and they escalated the case and since halfway through December until this day on the 19th of January 2026 I have heard nothing and have communicated at least twice a week just for them to keep saying that they are trying. This is completely unacceptable and I am extremely disappointed with the online chat team and Nike as a whole
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 13:00
Terrible online support
I bought a pair of football/soccer boots at the start of November 2025. They arrived at the end of November 2025, on the day they arrived I use them and they started to break, AFTER JUST ONE USE. I immediately reported this to the online chat team as I am fully aware of the Nike defect/manufacture warranty where if there is a defect in the product it may be returned for a full refund. The boots lack of proper craftsmanship led to them breaking after being used once. I returned them and at the end of December I was told that the boots can’t be returned because they were used. I mentioned the manufacture/defect warranty and they escalated the case and since halfway through December until this day on the 19th of January 2026 I have heard nothing and have communicated at least twice a week just for them to keep saying that they are trying. This is completely unacceptable and I am extremely disappointed with the online chat team and Nike as a whole
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 09:40
*******!!!
I purchased a pair of airforce 1's during black friday in November 2025. Until this day I have not received a refund, apology or my shoes. The order shows delivered, but I never received anything. It's going for 3 months now, and I still ahve not received a refund, or shoes! This service is so pathetic. I will never ever pruchase on Nike.com again, they are a bunch of Theives!!!!!1
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 09:40
*******!!!
I purchased a pair of airforce 1's during black friday in November 2025. Until this day I have not received a refund, apology or my shoes. The order shows delivered, but I never received anything. It's going for 3 months now, and I still ahve not received a refund, or shoes! This service is so pathetic. I will never ever pruchase on Nike.com again, they are a bunch of Theives!!!!!1
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